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April 2024 by Matthew T.
Black people have absolutely no work ethic, extremely horrible customer service
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April 2024 by Marcelo Andres
0 STARS, ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. GO SOMEWHERE ELSE IF YOU VALUE YOUR TIME. HERTZ MANAGEMENT NEEDS TO DO SOME FIRING ASAP.
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March 2024 by Ricardo Merlán
This is truly 0 stars. Once I got transferred to this location by the main Hertz customer service, I knew it was going to be a horrible experience. The guy on the phone didn’t say much, and a total jerk. Once I arrived to the location the larger man “assisting me” was speaking to me as if he were in jail. He also had terrible BO problems, so I had to stand far from the counter. He then proceeded to tell me that he need to check to see if he had a car for today, as HE never gave me a call. I stated I had just spoken to customer service and they had confirmed the pick-up as I had already waited hours to get the car delivered as they gave the option. Then that’s when he said BUT I DIDNT CALL YOU. He then basically kicked me out of the lobby, shut the lights out, and had me wait outside for the car and him to put gas while it was lightly running. Needless to say, I went from renting the car for a month to 2 days, taking my business elsewhere.
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March 2024 by Sean Walden
THIS LOCATION DOES NOT DO ONE WAY RENTALS.Honestly just go somewhere else.Employees hung up on me three times when I called to inquire about this policy. The location did not give me a courtesy call and the app allowed me to make a one-way-booking. Again, when I called to inquire about this policy, they simply placed me on hold and hung up.The manager of the facility finally answered and basically told me “sorry that’s just how it works”. Now I have to make a last minute booking for a one way rental.
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March 2024 by Nayef Al
Utterly disgusting service at is location!!!Extremely unprofessional employees and borderline criminal!!! Hertz should have corporate visit and see what's happening here!!! DO NOT RENT HERE AT ANY COST!!! BEWARE!!!!
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February 2024 by JunWoo Bae (KR - ASR)
Kind, prompt and accurate. Will come and visit again
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February 2024 by Chloe Sullivan
Extremely bad customer service from Marlin at the Louisiana/ downtown location. They did not have the vehicle ready in time and he was very rude when I was trying to reschedule a different time to pickup my vehicle due to them not being able to honor the original time. Poor experience with their company overall.
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February 2024 by E K
Statefarm set up a reservation for me. Employees were disorganized and unenthusiastic. Would put you on hold hoping that you would hang up. I cancelled my reservation with them and went with Enterprise. Total waste of time.
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February 2024 by Jerry Perez
Nice staff and very professionals??
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January 2024 by Riddhi Kotian
Most horrible experience. We rented a Tesla and it broke down. The towing company took 2 hours to come . The customer care was not supportive. Never ever rent a car with Hertz.
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January 2024 by Barry B
Sonjay, Buchanan, it is my pleasure to extend my sincere thanks to you for your exceptional customer service during our recent interaction with Hertz. Even when we approached you with frustration and anger, you went above and beyond to make our experience with Hertz a positive one.As a result of your professionalism and willingness to step in and calm us down, I was really impressed. The way you handled the situation, despite our initial negative attitudes, quickly changed our perception of Hertz and our relationship with the company. The actions and attitude you took towards my partner, fiancée, and me made us feel heard, understood, and valued.Thank you for making things better for us. The values you uphold and the dedication you show toward customer service speak volumes about your character. Exceptional service is made possible by individuals like yourself, who make customers believe in a company and its abilities. As an example of what customers should expect, your dedication to going the extra mile is an inspiration.We would like to thank you once again, Sonjay, for everything you have done for us. Your kindness and professionalism made a significant impact on our overall experience with Hertz. We are grateful for your assistance and the positive impression you left on us. Your exemplary customer service deserves recognition, and I hope that Hertz acknowledges your outstanding contributions.Best regards,Value customer.
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December 2023 by Chris Woods
This place get you in and out to the point where I had to sit in the car and figure out how to turn it on myself because they didn't show me. Not complaining just speaking facts. It's better that I learn on my own anyway.
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December 2023 by Nancy Lyndlea Blum
Hertz booked us with the wrong vehicle, we were nice and exchanged it for a different one for a higher cost. We refueled the fuel even topped it off so it was over full when returned and they charged us 41 dollars for fuel. It's so nice to know a company doesn't care about its customers. I have rented from hertz multiple times in the past and will never do so again. They have lost a customer.
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December 2023 by Shi Gai
Horrible horrible horrible! They don’t have the car available I looked and asked me to accept cancellation charges. What a great way to treat your customer!
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October 2023 by Qimar Abhiram-Alfasi
Great cars. The staff is awesome. Will never go anywhere else for my rentals.
