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March 2025 by RICH LUX SHOPPING
My assistant made a return I asked them to put it back on original card but something about a security risk
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February 2025 by Ricardo Rascon
Good discounts on plain logo clear clothes.
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December 2024 by Gabriela Benitez Ayub
A couple of weeks ago I bought light blue shorts for the winter and today when I went to put them on I found a hole in them that I'm sure will get bigger the first time they wash, I was very disappointed because that way I won't be able to use them anymore and It's not cheap, please people, before buying, check the clothes very well.
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November 2024 by mehdi zarei
Overall it’s not a bad store!
Prices are reasonable and quality is good!
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October 2024 by Mariam Othman
The fabrics are very poor
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October 2024 by Paul Nguyen
Rude staff
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September 2024 by Vivian Reyes
I am extremely disappointed with the customer service at H&M. I placed an order online for same-day pickup and waited all day for a notification, only to find out that my order had been canceled due to the items being sold out. However, this was not the case, as I had visited the store earlier that day to inquire about my order. The staff assured me that my order was being processed and that I would receive it shortly.
After waiting all day for an update, I went back to the store, hoping to pick up the items myself. To my frustration, I was still denied the opportunity to do so. If I didn’t really need these items, I wouldn’t have wasted my time and money. This experience has left me feeling undervalued as a customer, and I hope H&M can improve their communication and service in the future.
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August 2024 by Roaa Yacoub
I visited the store to return items I had purchased, bringing my receipt and ensuring I was within the 30-day return window. To my surprise, the cashier informed me that only the pre-tax amount would be refunded, excluding the tax. This was particularly disappointing as it was not stated anywhere on the receipt. The refusal to refund the full amount, including tax, resulted in a very unsatisfactory customer service experience.
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June 2024 by Bianca E
I would politely like to teach the entire staff about customer service skills and how to communicate with people in general…?Y’all… just learn how to talk to people and let your customers finish a sentence so they can tell you what they need. Act like you want to help them? I was helping my boyfriend find a suit for a wedding. I asked one of the guys if there were any vests, before I could even ask, (literally I did not get any words out) he said “there up stairs” exactly like that, completely cut me off. So I just assumed he heard my bf and I talking about vests for suits. We went upstairs and it was all women’s clothing. So we came back down. Asked another lady, she said “no and there is no extra stock in the back, everything we have is out.” She was standing behind the registers doing nothing but standing next to the other workers. Mind you, those registers were closed. The guy who answered me was also beside her. We looked around the first floor again and found about 4 vests. So they do have them. Later we wanted to check out, we go to the registers on the first floor because at the time we didn’t know they weren’t working. We were told very abruptly, “ these registers don’t work! Go upstairs!” We said okay and she replied “thank you”. As though that made it more polite lol ?. Just say, “excuse me, (while you’re near the person), these registers are closed now but you can check out up stairs”. That simple. The women’s floor was messy compared the men’s floor as well and after my experience I didn’t bother to buy anything from there. Thankfully my boyfriend found two suits and I was able to help. This occurred 5-22-2024
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May 2024 by Gina Benton-Dempsey
I Love H&M!
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May 2024 by Valeska Arteaga
I needed help to return a blazer l bought a couple days ago and James helped me find the right size and exchange the blazer for the right one! I was running late for work and he helped me it made everything so easy I’m coming back for more work clothes!!
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May 2024 by N T
Today 5/2/24: the closing manager (i assume) - Hispanic/latin man was very rude. I was returning something and I tried to bring up the receipt through the app (based on the cashier instructions). It only gave me two options & not the barcode. The cashier, who was pleasant, mistakenly told the manager I did not have the receipt. I ended up finding the receipt in my email. I did correct what the cashier said but the manager did not let me explain myself. He starts to belittle me and inform me about stuff I already know about returning without a receipt. I tried to explain myself and he kept interrupting me. I got frustrated and stayed quiet. I did not engage with him because it was a pointless conversation. He tried to antagonize me by saying “you seem upset. I don’t know why you’re upset when I’m telling you the rules”. Then he later tells me oh you should have been ready for next time. Very distasteful attitude. The job of a manager is to mitigate consumers/customers from getting more upset, instead he did not.
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April 2024 by Brook Montana
It went smooth the floor employees were very helpful
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February 2024 by Muhammad Ali
Found everything what I was looking for
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January 2024 by Khanh Nguyen
The fabric quality has certainly gone down a notch. Color choice is too few with more silly design, prices can be softer than direct competitors like Zara
