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February 2024 by Karla
I was so happy until I found this in my house I don't have a dog. and my boots felt like they were itchy but I didn't know it was because I was carrying this flea.
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February 2024 by Andrea Dea
Horrifying bad experience. The cleaning ladies went into my room at 9am and took all the food from my fridge. I literally had unopened food. A black and white cookie that I was waiting to go eat when I got upstairs and they had taken it. I assume they ate it because literally the food was still sealed shut from when I bought it. This happened before 9:30am. I am a platinum member and I get late check out, but regardless they shouldn’t be eating my food and tossing my stuff at 9:30am.Absolutely crazy. The girls pretended not to know English and talked about where they put it and how someone had eaten the food in Spanish. Pays off to know the language but play dumb. Really disrespectful.At the end I went down and the general manager threatened to call security. They asked if any personal items were thrown out or stolen and simply they shouldn’t have been in the room to throw anything out in the first place.
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February 2024 by Dan Bellamy
This hotel was a mixed bag. The service was good. The hotel, in general, was clean but in need of a lot of small maintenance. Things like a few flickering LED's scattered around. One of these issues pushed me to change rooms, and I almost gave a very negative review as a response. Fortunately, the deal clerk did not hesitate to offer me another one. While this hotel wasn't quite up to the expectations I have for the brand, I got an excellent price for the room which is why I have judged it less harshly. At a base rate under $70, I would happily stay here again.Rooms: I liked my first room initially, but when I began preparing for bed, I realized it only has a messy window screen that was partially see-through and let in a glaring streetlight. Fortunately they moved me, and ironically the new room has the full shade blind while it was missing the mesh. There were also little issues like loose USB ports and a loose stick handle, so I think maintenance has gotten lazy.Weirdly, there was no soap of any kind provided on the sink in either room, which is a first for me.Nearby activities: Airport proximity is nice, and they had an hourly shuttle.
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February 2024 by thanesia townsend
From the staff to the rooms and amenities…I would definitely recommend this hotel. I thoroughly enjoyed my stay. My family and I were here until our house was ready for move in and we were treated great! Management is top tier.
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February 2024 by Sofia Arango
I got it because it had the best reviews and a fair price. It was definitely as good as described, they were very fast in the check in, the hotel was very clean, the shuttle worked.The only thing to note is that the shuttle is extremely punctual. I had a 6am pick up and arrived at 6:01am and he had left already. I felt it a little extreme, but I guess 1 minute is still late.
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January 2024 by Gebilet Mowes
This place has bedbugs. Living bedbugs. I found a live bedbug under the cover and this was the second room they had to switch me too because the other one was dirty and the utilities did not work. They refuse to refund me or take accountability in any capacity. I walked in and walked out in the span of 15 minutes and 2 rooms. Please do not book here. Staybridge Suites is AMAZING. Clean with immaculate customer service. Again, I have video evidence and they refuse to take accountability. This place is not trustworthy. I will be pursuing this matter to the highest extent of the law. This place is absolutely disgusting. Staff and owner is even worse. They are incompetent and have zero customer service appeal. I have photo and video evidence.
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January 2024 by José. F. Sandoval
Excellent hotel, very clean and good customer
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January 2024 by Taylor Mcleod
They are very nice here
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December 2023 by Carrie McKinley
Gotta love Holiday
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December 2023 by Mario Da
location is bad, no good food around. The area is too getto. for me is one and out.
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December 2023 by Gail Barna
Probably the best hotel near the airport. We’ve stayed at several hotels in the area and they all have a musty humidity smell. This was by far the cleanest hotel we’ve stayed at near the Houston airport, staff was decently friendly and they had a good complimentary breakfast. It’s a bit awkward to get to but we will definitely be staying here again.
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December 2023 by Abril Santos
The hotel was pretty decent! I’ve been catfished by online photos of hotels before and this one was all and more. Rooms were clean and big. Breakfast was decent as wellLate checkout is a bonus!
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December 2023 by Yashica Clark
From the ride from the airport to arriving at the hotel front desk clerk was very nice. We were there for a NFL game so we left our luggage until we came back. Upon checking in and going to our room it was then when we knew that the hotel wasn’t up to par. Pictures below.Also the shuttle service to the airport is every hour. Majority of hotels are 30 mins!
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October 2023 by Selam Suarez
Well we called a head of time to let them know we needed the room only for the day & we ask if we could check in by 10:00am since we have a late night flight & they said no problem we can check in the morning but when we got there, they said no check in until 3:00pm. It is soooooo upsetting to me if I ask you while I’m booking the room then tell me the right information!!!!!! So me & my husband & two kids have to sit in the lobby 2 and half hours in the lobby until they finally was able to check us in at 12:30pm. Extremely disappointed & don’t ever trust them & will never never book room from this place. We had a flight to catch at 8:00pm we only got the room so that the kids don’t sit at the airport for 10 hours. But we end up sitting in the lobby for hours. Extremely upsetting!!!!!!!!!!!
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October 2023 by tonya wright
Clean and comfy rooms and beds with great customer service. Close to the airport and it only costs $40 to leave your car parked in their lot for a week. Close to plenty of stores and food spots. Will be staying again!
