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October 2024 by mohan sharma
Rooms: Good spacious cosy room
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October 2024 by J Dozhier
So many of the amenities were non working. Especially in the pool/spa area. Even though had reservations had to wait 5 minutes for someone to even come to the desk.
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September 2024 by Brandon Wiles
We didn’t actually stay here…after we checked in, we left.
As a lot of the other comments said, the traffic noise is not fun. Our particular room must have been humid because our sheets were sticking to us/damp feeling.
I can’t speak directly to this, but the countless reviews about vehicles being stolen was the final straw for us to leave.
Don’t do what we did…read reviews before booking!
Gave 2 stars because the staff was nice and we didn’t actually stay so I can’t really give a 1, personally.
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August 2024 by Dawn Herman
If you need anything before or after your stay, you're in trouble. No answer at the front desk number or email address for DAYS. I need a receipt for travel reimbursement and looks like I'm going to eat the expense.
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August 2024 by Michelle Jenkins
This an older hotel and they have not kept up with renovations. Room 602 had constants running water in toilet. Mold in shower, with rust stains in bath tub. I was unable to latch the top lock on my door.
Attempted to use room supplied iron and rust came out and ruined my shirt. Manager is non-contactable and she has hired all of her family to help run this facility. Lobby couch has several noticable stains and all the furniture has yet to be cleaned. Very poor customer service response. Cheep rates - cheep facility.
Rooms: Needs a bit more updating.
Noteworthy details: Did not like that security was needed at this hotel.
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August 2024 by AL GRANADOS
came for business and ive stayed here before, but this time was not good .Me and my son went to the pool and he injured himself getting out of the pool using the pool ladder that we didn't know was broken he got cut nasty I took pics and I brought it up to the front desk nothing was done just told me to get with the manager Monday, then later on I went to a comdey show came back 2am and was in the lobby with friends, and people came by asking if we worked there cause there was no one there and some one got drop off and was wasted and pasted out by the elevator and we in the lobby till 4am and person was not moving so I called the police, no one was at the front desk at all and houston fd Delt with it and the trash in front outside was over filled and wasn't picked up till the next day smh very very disappointed and angry about my sons injury
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July 2024 by Ruiqi Xu
Booked the hotel on July 7 then Beryl arrived. Received no update emails so thought it would be fine. Arrived on July 12 to check-in and saw the whole property closed. Called the number they provide but no solid answer received and have to listen their “promotion” package. Connected with Priceline for full refund but they can’t reach out the hotel manager as well.
Don’t know if and when I can get money back. But definitely will fight till I get a acceptable result.
Most important, poor management for this kind of scenarios, should update customers to cancel their reservations in time. Unless they just do it for purpose.
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July 2024 by Ryan Schnabl
NO POWER DON’T WANT YOUR TIME BOOKING ITS A SCAM! They are still listing as available even though they don’t have power.
Made a reservation, went to the hotel to find out no power. Cost me and my spouse another 2 nights with no power when I could have booked a different hotel that was available at the time I booked this one.
Was told I should have called by front desk agent and I responded with I did but no one would answer.
Also once they have power this place is old, smelly, run down, and in a not so good area, so think twice about booking here if safety is a priority. My first impressions were me being scared to leave my car. Not an experienceI expected from such a big company.
Called the number they said to call and basically I got an “oops we are sorry about that, we will send a request to management at the hotel about it and your requests and send a request that you want to cancel because they don’t have power.
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July 2024 by Karthikeyan G
Excellent value for money. Room was decent and clean. Breakfast was decent. Amenities are good as well. Friendly staffs. Definitely recommended.
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June 2024 by Melinda Buchok
People are nice, food is good.
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June 2024 by Kamal Khan
Rooms: Huge flood light entering in the room from the windows. ?
Location is very good.
Rooms needs upgrade.
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June 2024 by Joe Lang
Rooms: I was switched rooms 4 times due to no cold water and the other room bad tv.
I checked out after 3 days and drove north to a better holiday inn express in Cypress.
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June 2024 by Antonia Laird
Well first of all the housekeepers like to steal and the security guards and securing anything but their eyelids and a paycheck.
Safety: What safety?? have to have a security guard awoke to do that
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May 2024 by G Wong
We are Diamond Elite and stay at IHG hotels and resorts about 12 weeks throughout the year. This review is for this particular Holiday Inn Express we stay May 2-7, 2024. PROs: The Hotel cleaning staff was wonderful and you can see that they took pride in what they did. The pool was warm and clean. When we were there, no kids were using it. The breakfast was kept hot and well stocked.
CONs: In the room, the bath tub water was leaking - not a drip, but a steady stream. The toilet took literally 5-6 flushes just to get toilet paper to disappear every time it was used. The in room safe had the locking bars protruding so you couldn’t even close the door. I brought this up to the hotel front desk 3 times and nothing was ever resolved. What a waste of water. What really made us mad was when we checked out we were charged $25 for an On Demand movie that we never watched. The manager said we watched the whole thing so no exceptions. First off we already saw the movie months ago and they couldn’t tell me what time it was watched. 2nd, don’t you have to hit a button to authorized this charge? They couldn’t tell me if that was the case. If I did watch it I have no problems paying for it, but we didn’t. This hotel would have gotten a 4-5 star rating but this movie charge in my book gets it a 1 star.
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April 2024 by Andy_G6
Very clean location! Very friendly staff! Awesome breakfast, everything freshly made.
