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October 2024 by Will Bradshaw
Staying here now for 2 nights. Not impressed so far. Wi-Fi in the room does not work. No remote for the TV in the beginning, had to use the one from the living room. Broken handle on the cabinet under the sink, and the pantry downstairs was pretty much bare. I did buy a 20oz bottle of water for $3.50! Wish I would have picked a better hotel. Three star hotel? I’ve stayed in better motel 6’s.
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October 2024 by Phil Ivey
Poor TV reception. Shelves to small in the shower. Chose breakfast for my 3 days stay. Could not use coupons due to having to go to work at 530am. Tried to turn them in for my welcome points. But was told to call IHG.
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September 2024 by hector menchaca
The pool has not been working for several months and my children did not enjoy it! They don't tell you this until you've already paid and they explain everything to you.
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September 2024 by Lacy Hall
Where do I even begin!!
We chose this hotel for our kids soccer team for the pool. NO warning online that it is closed long term for maintenance. So no pool access either night. We also chose it because the website boasts “free breakfast for kids!” The next morning we find out the buffet isn’t even open. It was a Saturday morning.. why would it be closed? So we sit down and order food. There was only 1 other family in there and our food took 45 min. Eggs, toast, sausage.. we had to have him bring it out in a to go box because we were not going to be late for our game. We thought we would be having a quick already made Buffett AND that it would be free for the kids per the website. But wait it gets better. We get back from our soccer games all hot.. younger siblings way past nap time and instead of going our room we find out that some families keys had been shut off and could not be fixed. You had to wait for someone to walk you which took forever. On top of that they said they were doing construction tomorrow morning so everyone on the 4th and 5th floor would have to move rooms to lower levels. Why didn’t you do this yesterday when we checked in?? On top of that the new rooms were not ready (it was 4 pm) AND there wasn’t enough for all the families to move. Luckily I think we got the last one. Our friends have to pack up and move hotels. It was such a hot mess. I watched a lady walk people to rooms only to walk them back down because the man working the desk had double booked it and there were people in there.. the next family we saw who had to move was just sitting in the hall on the floor because their new room wasn’t clean yet. We get walked to our new room eventually after an hour long fiasco in line with everyone else.. they said they would bring keys later so we couldn’t leave the room without finding someone to let us back in. We then found out one of the families with us booked a room at 2 pm.. so tell me why you let them book a room at 2 pm knowing there wasn’t enough rooms for the people CURRENTLY staying there?? Finally, the icing on the cake. Our kids played on their iPads in the lobby during the hour long room switch fiasco after a long hot soccer game. When we finally got walked up I rushed them to come and one left his iPad. The next morning on the way out for our game I ask the man at the front desk if he had saw it he said yes the blue one? I said yes! And thanked him. He said he bagged it up and put it in lost and found. 10 min later he hasn’t returned and I knew this couldn’t be good. He finally comes back and says.. I’m gonna be honest.. I left for the night and it was there then and it’s not there now. He says he can take my name and number incase they find it. Clearly it was taken by night shift I’m not an idiot. And he screwed up by telling me he had found it and everything so he was nervous. I said I’m going to this game and I WILL be back to figure this out so you better find it. Wow, what a miracle!! 10 min later I get a call it’s been “found”. I seriously left like I was being pranked at how much of a hot mess this entire process was. I will never stay at a holiday inn ever again. Avoid this place!
Ps: While looking for the iPad in the lobby a man who appears homeless who I had seen roaming around all weekend outside and inside told me he had not seen it but that he does NOT work here but “cleans up” for them. Just weird..
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August 2024 by Linda
Stayed for a week. No housekeeping the entire time. There was a gecko in the shower. Stairway smelled awful. Gym is tiny and awkward. No breakfast. Only lost power for 12 hours during the hurricane tho. Rooms also don’t smell the best. Mattress very hard and uncomfortable. Would not stay again or recommend.
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July 2024 by Granvillionaire Gangavich
Nice and low-key
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June 2024 by OFFICIAL.GAMEBOY4 LEWIS
This hotel visit was amazing even after they suffered from the recent storms.. The employees were super busy but they made sure my family was comfortable with EVERY request and concern!! We couldn't tell any damage was done because EVERYTHING looked up to par from the top to the bottom floors, even outside the parking lot was super clean and well kept. #TheOfficialMrGameBoy4 #GameBoy4 #2024
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June 2024 by Sheri Randolph
I can not even believe this is a Holiday Inn. Let me start from the beginning with check-in. We were the only guests at check-in but seemed as if we were bothering the two people working. We had reservations. We were told internet was out. Ok, Houston had had a really bad storm the week before.
We were given 2 key cards in a folded piece of paper. Elevator did not work. Stairwell was stinky, hot and dirty. Our room did not have coffee cups, no shampoo and 1 bar of soap. Towels were worn. We had to pay extra if we wanted breakfast, which we did when making the reservation. Breakfast, oh boy, no forks, no napkins and breakfast was less than what any hotel includes. Employee in breakfast area was rude and indifferent. Website says full restaurant and bar. Restaurant was closed by 7pm and no alcohol. Pool was gross and dirty. No vending machine to get drinks or water.
No housekeeping any day. We had to ask for clean towels every day. It felt as if the hotel was going out of business or making terrible financial decisions. Most awkward, unwelcome hotel we have ever stayed at. No sign of management during 3 night stay. Hospitality is foreign to this Holiday Inn.
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June 2024 by Joe Moreno
Went for a trade show. Did not need a room.
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May 2024 by Jae Stoker
Rooms: No cable!!! 2024 and no cable…..called front desk and was told some room have it and some don’t. so if you stay here ask for the room with working cable. Hotel is dated but is quiet. Might be that no one really wants to stay here. Gold member here and would not recommend.
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April 2024 by Mrs Tommie C. Guevara
Triple Double Wow, first time been here.
Beautiful inside nice clean and bathroom to.
Air conditioner just right we have a Memorial Service JW
300 Attention I think.
Happy beautiful gorgeous nice pleasant ?
March 24, 2024- Sunday
Times: 7:30 pm
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March 2024 by Craig Ulmer
Location was quiet and well placed in a corporate business area. About 5 miles from a major food area. The rooms were clean but my floor was springy like there had been a leak and it was never repaired kind of felt like I could fall through.... Seriously. The staff was very disassociated and I was charged for a meal I never ordered.
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March 2024 by Cindy
I would never recommend this Holiday Inn to anyone, this establishment should be shut down and revamped there so many things wrong we checked out early and went to much cleaner and nicer Holiday InnSafety: Run down hotel that should be closed down and revamped
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February 2024 by Lisa Banister
Drake at front desk was the only helpful oneRooms: Dirty sheets
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January 2024 by Maria Rangel
As I was walking towards the elevators the custodian lady was moping I didn't see any caution signs around the area and I fell down terrible. And the lady said she was sorry...
