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March 2024 by Ryan C.
This is such a terrible store. Panhandlers in the parking lot begging for money, people begging you to buy tamales or banana bread, not being able to park because of all the sidewalk tents and yard sales going on in the parking lot. I came for carpet, it took about 30 minutes for someone to show up to help me. When they finally did show up, they took the sample (from their sample wall) and compared it to every roll (even the rolls that were different colors!) Then said they didn't have enough when she finally found it. I asked if she could sell me a different carpet for the same price (10 cent per sqft difference) and she laughed and said no, then suggested that I try their store on Westheimer on the other side of town. If Lowe's was any better, I'd go there. I guess I'll just order from another retailer online. Avoid this store, it sucks.
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November 2023 by David A.
They have so many employees standing around talking to each other and doing everything but working or helping customers. There's no one on any registers in the building. Only the self checkout is open and the lines are crazy long. I don't understand why they have so many employees doing nothing. I couldn't wait any longer as I had to go. 40 minutes wasted
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April 2023 by Ralph T.
I purchased some lumber today and as I was heading for my truck a young man named Johnathon offered to help me with a carry out. I accepted his offer. He was friendly and did all the loading. He mentioned I could get splinters. I thought I had cash in my wallet for a tip but I was mistaken. I apologized to him and he said a tip wasn't necessary. Well I plan on catching him later today with a tip anyway. Thank you Johnathan!
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December 2022 by Mahwish S.
Review is solely on me ordering a faucet cover to prepare for this drop in cold weather. I saw they had it in stock and placed a pick up order on the app. It took me about 20 minutes to drive there right after I placed the order and surprisingly it was ready in the lockers for pick up when I got there. That was extremely fast!
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December 2022 by Erika D.
Long story short, after looking thoroughly for a part I needed, I found it really really high up in the isles. Like 12 ft high. So I asked an employee nicely for help (or if he could send someone to help me) given I'm 6 months pregnant and didn't want to risk falling. He literally said "everyone's at lunch and I'm busy helping someone at plumbing" I stood there expecting a "but I'll tell someone" or something but he literally just said "sorry" and walked away , So I had to go grab the high ladder and climb up to grab it myself. Thankful I didn't fall because imagine the lawsuit they would've had on their hands.
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November 2022 by Joe T.
I purchased 2 vent ridge caps. The only store that had it was 2 hours from me. I called the store to verify they had the correct items sitting in front of them. I told the employee the ridge caps are brown with a yellow stripe and 20" wide. They said yes, we're sitting here looking at them. I drove the 2 hours and they immediately brought out 2 galvanized caps that are 11 7/8" wide. I spoke to the manager and he said "oh, sorry." I can see why the employees don't care.
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October 2021 by Anonymous O.
This review isn't for this particular store, but it's for the company as a whole. I ordered a Rheem hot water heater 2 weeks ago from the HD app, paid and thought all was going to be ok. Well, when the water heater was delivered my wife opened the box as I was at work, and it was heavily damaged. The bottom of the water heater was all dented and smashed up sitting at at angle as it wouldn't sit straight up, the upper half the same, it was delivered by fedex. Anyways, I immediately called their 800 number and filed a complaint and asked that they please pick it up and deliver another. That was 2 weeks ago, and have yet to hear anything back from them. How is it that a company like this lets this happen? I will honestly never step foot in another one of their stores again, they straight up suck. This says a lot
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August 2021 by Melea Jones Thomas
Horrible service from their delivery team they were rude and provided me no customer service at all and took parts that I had already paid for
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July 2021 by M. Pragasa Calistus
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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June 2021 by Doug Deek
Home Depot tried selling me a brand new rusted grill. Would not do anything to rectify the problem
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April 2021 by Virat Sharma
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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August 2020 by Ricardo Carrion
(Translated by Google) I found everything I was looking for(Original)Encontré todo lo que buscaba
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May 2020 by Johnny G.
Yesterday evening l went to Home Depot for paint. Lauren the paint specialist was very ( Helpful,Friendly,Polite, professional ). She very made my day better. She very Fast making my paint. A+ I went to Check Out. Kimberly the Cashier help me out with my check out. She was very professional,Polite,friendly,Helpful. A+. Thank you Lauren/Kimberly for coming to work every day with this coronavirus pandemic crisis. God bless
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April 2020 by juan charles
(Translated by Google) Excelent service(Original)Exelente servicio
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February 2020 by Abhishek Dubey
GREAT SERVICES (+1):855[-485-](0407) NO NONSENSE and GREAT FIXATION!!!
