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April 2024 by Shawn M.
Brought in my car to replace the speakers and add an amp. It's a 10 speaker system and I wanted 8 speakers replaced and a powered subwoofer added to the back. They showed me the 8 channel amp and the speakers they were going to install. When I returned and tested the audio, I could tell that they'd only replaced the speakers in the front doors. That's a total of 4 speakers. There was absolutely no balance to the system, all of the audio was coming from the door and it completely destroyed the point of having a 10 speaker system. When presented with my concerns, a series of lies and deflections unfolded. 1) They brought out the installer and told him I wanted the dash speakers replaced. He said he could do it, but not on a "5 channel amp". Interesting. They were supposed to use an 8 channel amp that they made sure to show me on Crutchfield.com retailing at $1799. A 5 channel amp would be more in the neighborhood of $600-$700. A rather significant equipment change to not involve the customer's approval. 2) One of the younger guys insisted they had replaced ALL the speakers, despite the other 3 acknowledging that they had not. 3) I was told that NOBODY replaces the dash speakers as if I was an idiot. I assure you that they do. In fact, days after this episode ALL of my speakers were replaced, including those mysterious dash speakers. And the result was excellent. 4) I was told they would throw in an additional 5 channel amp for free. This was not a gesture of good faith, this was an indication of just how much money of the $3.4k job they had NOT used in the initial install. It was obvious with the amp swap that they tried to pull one over on me, so I told them to take everything out and restore the original system. At this point, I was told - 5) I needed to pay for their labor. This despite the owner assuring me repeatedly beforehand that if anything wasn't up to snuff they would take it out and there would be no charge. I declined the offer to subsidize their shop. 6) That it would take TWO DAYS to remove everything. They had replaced 4 speakers in the front door. FOUR. And it had taken them roughly 4-5 hours. I told him that wasn't acceptable and said I'd give them until the end of the next day. Miraculously, they were able to restore the factory system in 3 hours. I think you get the point. There's more but I'm going to leave it here. TLDR: They assumed I didn't understand speakers and after quoting $3.4k for an install, swapped the equipment for cheaper items and didn't replace everything agreed upon. They did not change the price. When confronted, they did everything they could to manipulate me. If that sounds like a good shop to you, then you know where to get your work done. They've been around for decades so I trusted the reviews. I'd say that if you can visually see the equipment you want them to install, you'll be fine. Otherwise be on your guard.
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February 2024 by Tracy S.
Hello, I'm sending this review because I just had a dream audio system put in my car. I'm very thankful to the owner. His name is Dia and his whole crew. They answered all my questions and they did an exceptional job on the stereo and install if you're looking for the best car stereo service in town, please come to Houston car stereo because they will not let you down! Benjamin Salisbury
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February 2024 by Chiefythachamp ..
Called to get a quote for my car and the person who answered was disrespectful AF. I DEFINITELY WOULDN'T RECOMMEND!
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November 2023 by Mario A.
I was treated well and fairly. Their service was superb and their product worked as advertised.
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November 2023 by Robert S.
I bought a backup camera with dash camera on a Saturday and it was an excellent experience. They promised in three hours, and I got it in under two hours. A very comfortable place to wait, and I love the new equipment. It works flawlessly, very professionally installed. I met a return customer who has been coming there for 17 years. I can see why. I would not hesitate to come here again. It is family-owned and they clearly understand how to treat their customers. The value is in how they stand behind the products they sell and they take pride in the installs.
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November 2023 by Rick Evans
Awesome place!! These guys were able to help us out with a very challenging problem that nobody else wanted to tackle. They refused to give up and after several attempts were successful. They ultimately saved us over $6,000 versus the Infiniti dealer!! Highly recommend!!
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October 2023 by Nakya Bharmal
We needed some help unscrewing a few screws from our car's navigation module and they went above and beyond for us!! Such a lovely family owned business that treated us with respect, care, and were so patient and thoughtful! They really outdid themselves with such exceptional customer service. Highly recommend Houston Car Stereo to all considering, just call them or stop by and they will treat you like family!
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October 2023 by Joseph Pace
My 8TH install with this team. They are such a wonderful family owned business. They are so easy to work with and they are EXPERTS at what they do. I have NEVER had any issues and have ALWAYS been VERY pleased.
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September 2023 by Brad B.
Great place with well trained technicians.. if it can be added they can Handel it. Very fair pricing and installations look incredible
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August 2023 by S S.
As far as I'm concerned, there is only one place in Houston to upgrade you car's audio system-- Houston Car Stereo. They have worked on several of my cars with incredible service and professionalism. It's a family owned business with their number one priority-- customer satisfaction in getting you the best sound system for your car. They have lots of different sound options to choose from in their showroom, so they will help you to figure out the best system tailored to your needs and budget. Their installers will then take the time to properly install and tune your new system to your vehicle for optimal sound quality. The results are incredible. Highly recommend Houston Car Stereo!
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August 2023 by luis valles
They took good care of my car and fixed my stereo issues. Good, honest people! They got me in quickly, the prices are great, and the waiting area is really nice and comfy. Highly recommend this place.
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August 2023 by Jonathan Christman
They did a great job installing remote start in my mothers Lexus. Houston Car Stereo has years of experience integrating the newest technology in your vehicle. Most important the owner is professional and trustworthy.
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July 2023 by Ryan H.
They installed a custom system in my truck which made driving a concert experience. Very friendly and priced better than the completion made for a pleasurable experience. They also took the time to help dial in the sound. Highly recommend.
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July 2023 by Sam M.
I had my car reworked a few months ago and came in today for a free tune up and this shop turned a sound system they installed to meet a budget into something ID hear at a stadium show! Good God!! They are insanely honest, competitive and trustworthy!!
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June 2023 by Ana Sofy
They are so great! I really felt taken care of. If you are looking for some place with honest people to fix your car radio… come here!
