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December 2023 by Phyllis Muhammad
Sophia Sasha was extremely professional, courteous, personable, knowledgeable, and efficient with handling the nature of our business. She made our visit pleasant and we were highly satisfied.Anna Martinez took the time to help with an issue that was out of her area. She was patient and understanding and after pulling up my account, she was able to provide insight on progress of the fraud.Both Sophia and Anna went above and beyond to satisfy the customer.
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December 2023 by Laurence Muhammad
I had the best loan experience with Ms. Shasha! She is very knowledgeable; and her personality is one of a kind??
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December 2023 by Monica Kazee
Sophia was an excellent banker. Patient, personable and friendly. I appreciate her.
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December 2023 by Patrick Horton
Performing an auto loan was made simple. Great working with Sophia. The process was done fast and effortlessly. Thank you
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September 2023 by Sweetamber
Angela Malcolm has went above and beyond to help me. She is very patient and understanding. Any time I have a question or need help She instantly provides one of the best customer service I have ever had in a long time. I highly recommend this bank. They go above and beyond for there customers. And Angela definitely needs a raise or recognition for all her amazing work . I am blessed and grateful of this bank and amazing people they have working here.
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September 2023 by Choo Chootrain
Horrible customer care. Due to an unfixed fraudulent charge, my account was knocked into the negative 700s due to overdraft charges alone. My phone was broken during this two week period and i hadnt noticed in time. Along with car troubles i couldn’t do much about this. When i was finally able to make calls they weren’t being returned. When i finally got on a call they were entirely unsympathetic with my issues. But when it came to no one returning my calls they said and i quote “sometimes life things happen, people go on vacation or have time off.” That sure sounds nice. My parents set this account up for me way back when so they of course came for my parents for the money and were unwilling to undo the hundreds and hundreds of overdraft charges for a fraudulent charge the union never “handled.” Take your money elsewhere to somewhere that actually cares about their members.
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September 2023 by cs o
Mrs. Sophia was excellent. She was patient and went above and beyond her call of duty to make us happy and satisfied. The resolution to our issue was actually outside of her office but she made phone calls and spoke with people to make sure we were taken care of. Impressive! Thanks Mrs Sophia.
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August 2023 by Michelle Diaz
Love HTFFFCU. They take good care of our family through the generations. Vanna was of great assistance with our various inquiries. Thank you!!!
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March 2023 by MrMr Marco
Crystal Vercher was such a wonderful help. Very patient respectful and great customer service.
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March 2023 by Colby Reneau
Working with Crystal was an amazing experience. She was so very helpful and hard working. Thanks Chrystal!
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December 2022 by Travel Junkies
I’ve been a member here for over 30 years. I financed my first car here. And, going through my twenties I could always rely on the CU to help me get through my financial struggles. It felt like family. Angela was amazing. And, always went above and beyond to help. They always were willing to help when I was in need. So, I would always make it a priority to make timely payments. However, in the past few years it does not feel like a family and more like a bank. Where each situation is not looked at. They’ve taken money out of my account and applied funds to other accounts WITHOUT my permission. They’ve taken money out of my sons account, who was over seas in the military and applied funds to MY loans without him knowing. Card services has the worst customer service. And, they treat you like you’re just another number. It definitely doesn’t feel like family or someone who really has your best interest at heart. It’s been very disappointing and have recently moved most of my funds elsewhere. But, it’s sad that it went from a family environment, where they judge each case separately. To a typical bank where everyone is a number. And, they don’t care! Very sad and disappointed with what it is now. As soon as my loans are paid off, I will definitely find somewhere else to bank.
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December 2022 by Aaron Pallares
I would like to take a moment to thank Crystal Zercher for helping me with transitioning my car loan from Wells Fargo to Houston Texas Fire Fighters CU. The process was smooth, without any true hold ups and the customer service was second to none. I would also like to thank, Elizabeth Wright for her leadership and attention to detail. If you are looking to join a good credit union with a reputable team, look no further.
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December 2022 by Ramon Barajas
Crystal and Elizabeth in loan department are awesome! I've been with HTFFFCU since I was 8. Nothing but great experiences!
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December 2022 by Julio Almazan
Crystal Vercher was very professional and informative about the opportunity HTFFFCU can offer me on my refinance vehicle. She was very helpful and thrusting person
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December 2022 by Arnold Morell
Crystal was awesome with helping me at HTFFFCU and very patient. I recommend her and the credit union.
