H&R Block's tax professionals are knowledgeable and can handle all tax needs, maximizing refunds. They offer in-person and remote services, prioritizing the well-being of their communities through COVID-19 safety measures. Customers praise the excellent customer service, with tax preparers like Myra, Rhoenia, and Henry being attentive, professional, and efficient, even with complex tax situations. However, one customer had a negative experience with a tax preparer named Barbara, who made disparaging comments and failed to acknowledge the customer's concerns. Overall, H&R Block provides a mix of positive and negative experiences, with the majority of customers satisfied with the service and expertise of their tax professionals.
Highly recommended ! We’ve been coming to H&R for 2 years now and we’ve always had great experience. They are fast and professional. Tax pro Michael Connely is very knowledgeable, efficient & friendly. We’ll definitely return for next year’s tax season.
March 2025
Myra offered me excellent Customer Service: she was attentive, provided excellent details which allowed me to select an Advisor, and all with a friendly attitude and a smile. Thank you, Myra!
March 2025
Good customer service very professional and dedicated to what they do
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
