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February 2024 by Tee Dy
H&R Block is a good company to file your return, I've been with them for years. This location (W 43rd) is not. The Manager and both tax preparers (who share the same last name) are very unprofessional.A few tips:1. Tone down the arrogance. This is for the older lady.2. Don't agree to assist then bail out without an explanation. This is for the younger lady who shares the older one's last name.3. The Manager (Ms. S.) needs to make sure that the client is satisfied. Especially, if they have been coming to H&R Block for years.If you want professional services rendered, go to the W TC Jester location. I did.
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July 2023 by Jessica Catrett
My tax refund check never arrived and I cannot get through to anyone human at the IRS. Called H and R block to see if they could help advise on how to get ahold of someone to report this. The person who answered was incredibly rude, condescending and told me their job is “to file your taxes Ma’am, not to help you get your return”, and then hung up on me.
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May 2023 by Ann Galvan
Not a very good experience.Will be going to a different location in the future.
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April 2023 by gilbert padilla
Great Service by my H & R Tax Representative consistent, knowledgeable, personable but more so on time every time!If you want a good agent use Marisela Vasquez at the Oak Forest H & R Block location in Houston, TX.
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April 2023 by Jeannie Parker
Happy and satisfied with all the service and people on staff
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March 2023 by alyssa walz
Do NOT come here to file your taxes!!! USE TURBO TAX. If I could give this review zero stars I would. So many things went wrong during my appointment, I'm only writing the highlights. As soon as the employee started hovering over the information bubbles on the screen, I knew right away this would not be a good appointment. She had no idea what she was doing and I ended up having to teach her how to file my own taxes! No help AT ALL.I provided her with a few charitable donation documents for the year which she failed to add up correctly 3 times. Did she notice that she added them up incorrectly? Of course not. I had to tell her that. The first calculation was 1/6 of my donations! Goodbye refund if I wasn't watching! I had to calculate it for her... She also made assumptions on what my taxes would look like without looking at the documents I provided. When I asked her about the standard deductible she proceeded to tell me that for single status it is ~$19k. Please tell me how this could be... again I had to inform her of basic information that she should already know that it was ~$12k. Next we get to the "other deductions" section which she quickly clicked "Next" on. Didn't even bother asking me if I had something to provide. Told her to go back and we proceeded to talk about sales tax. She asks me, "did you pay any sales tax in 2022?". I then again had to explain to her that everyone pays sales tax on almost all purchases... how she did not know this I am not sure. In short, we get into the details and I proceed to find out she does not know how the program works that she is using. She calls over another employee who has a better idea but still doesn't know what to do and can't help because her next appointment is here.In the end, she has the audacity to ask me if I want to pay minimum $180 (could be more but she didn't even know if I qualified for the extra $40 fee...) after I was the one who taught her how to fill out the forms... ridiculous. If you are going here you need to go somewhere else. Use Turbo Tax. You will save time and money! You will learn more from the prompts on the screen than the advisors here that are supposed to know a thing or two about taxes, but were obviously clueless.One positive thing was that the receptionist and advisor were nice... to bad nice does not equate to accuracy.
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March 2023 by L Fuentes
I love this location, Marisela is awesome!
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February 2023 by Ella Washington
I'm not sure how to spell her name correctly Miss Imogene was the Best love coming and letting her take care of my taxes every year
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June 2022 by Cassandra Bornstein
My tax professional, Marisela, is great! I request her annually because she always does an amazing job of thoroughly completing my taxes, but also doing it quickly. I feel like she truly cares about getting me my maximum refund, and I would highly recommend H&R block to anyone.
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April 2022 by Robert Williamson
Ms. Tossie Alford has handled our taxes for two years now ; quick & efficient , with a great attitude.
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March 2022 by Daniel Setterbo
all info was open to our view. Katherine was precise in red flag issues. Peace of mind programs.
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March 2022 by Christopher Tutson
Deal with her before and get the same results every time
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February 2022 by C Zoewi
My tax professional, Marisela, is great! I request her annually because she always does an amazing job of thoroughly completing my taxes, but also doing it quickly. I feel like she truly cares about getting me my maximum refund, and I would highly recommend H&R block to anyone.
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February 2022 by patricia ochoa
very courteous service by Catherine when I called to inquire if an appointment was necessary and replied that at this time of her day it was slow and to stop by and get the help I was needing with taxes.
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June 2021 by frankie p
FAST expert service. And the biggest refund ever. You really do get what you pay for.
