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October 2024 by Bowie Helm
Diana Laudat (not sure what branch) is the most attentive, communicate, and costumer service oriented assistant vice president I've ever encountered. I can't say enough. thanks.
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September 2024 by SK P
They don't even deserve a review. My partner went to open an account and she said no just because his licence was due for renewal in a month. On top of that she started asking weird questions like the amt of money we have, exact numbers in savings, checkings, cash etc. On top of that she simply judged me saying that they want customer who will stay long time. Well when did I say I am wasting my time to go to a bank and open an account to not be a long time customer. With this type of behavior, definitely no one is staying with you.This place is a joke. Moreover if that's needed why don't you put a clause saying you cannot leave us until xx years. It's discrimination based of of race, being rich and she even openly asked my networth. She mentioned they need to know my networth before even banking with me. Why do I disclose my networth to a person or a bank where I don't even have a relationship with. It was absolutely crazy. She was writing these things down on a paper instead of putting it on their system. It sounds super sketchy. Not sure how protected your information will be with them. Now if they want to be a bank for rich ppl or only cater to specific race or people earning more than a threshold they got to put it in writing. Luckily I did note down the name of the banks manager- Lakika Tyler. Well the banker did check with the manager and the manager gave her a green light to discriminate. So yeah, looks like its the whole bank like that. The bank definitely needs to manage the way their employees treat future customers else they are due for a huge lawsuit.
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September 2024 by janmay kapadia
I would have give ZERO STAR if I could. THE WORST BANKING EXPERIENCE I HAD EVER. The lady said my license expires in more than 1 month so cant open account. Also, Judged me saying we only want customers who stay with us for longggg time. With this type of behavior, definitely no one is staying with you. LOL. Please put those things in writing, This place is a joke.
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July 2024 by Daulet
The worst bank ever! Customer service is formal and unhelpful. The reps are clearly just trying to get rid of you instead of solving your issues. It's extremely frustrating and disappointing.
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July 2024 by Taylor Hamlin
I’m a
tree line clearing worker from out of state helping the people of Houston restore power I stopped here to ask to use the restroom and was told no oh okay I’m just thousand miles from home here to help can’t use your restroom good job first horizon
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August 2023 by Dallas Diaz
Lied to me and told me I had to come in person to close my account when I literally made my account online.App does not work AT ALL this bank is a waste of timeFinally got connected to customer service and closed my account over the phone
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March 2023 by vinny sandhu
Appreciate all the friendly support and walking me through each step.
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December 2021 by Erum Khan
very long wait time and short staffed
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January 2020 by Joe C.
I went in last week about a minor problem I had with my checking account when I was greeted by a gentleman by the name of Aaron Murphy. Mr Murphy showed genuine interest in helping me find a solution and was able to do so. Overall I was impressed with his professionalism and now look forward to getting any issues resolved if any ever occur in the future. Aaron and the staff seemed very pleasant and I know he will always go above and beyond to assist me and anybody else. Thanks again Aaron you rock and are a valuable asset to your bank.
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April 2019 by Ninja Benny
Great bank ?
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December 2018 by Eli zurita
Great bank ðŸ¦
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December 2017 by nicole standly
Aaron is always so attentive. Reminds me of the day's why their are bankers not self serve kiosk!!! Thank you!!
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July 2016 by Jan Forrester
My FAVORITE bank in the world!!!! the staff, Daniel, Raven and Nam are most friendly, knowledgable and helpful. Most patient when I call with a question. The manager, Yolanda, goes above and beyond in personal service and efforts in helping all clients. She has been my banker for years and I'm thrilled to be with her here at Iberia.
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February 2016 by Chris
Nice location because it is across from my apartment complex. However the manager was rude and unfriendly, and they have high ATM fees. I was thinking of opening a checking account for my business here due to the convenience, however now I will not.
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December 2015 by Chris Kartalia
Nice location because it is across from my apartment complex. However the manager was rude and unfriendly, and they have high ATM fees. I was thinking of opening a checking account for my business here due to the convenience, however now I will not.
