Imprint.com is a business that has been producing high quality custom printed products since 2008. Their products include yard signs, wristbands, lanyards, koozies, face masks, clothing, and t-shirts. The site offers a straightforward ordering system and a design studio interface for a simple and convenient ordering experience. They provide product suggestions and predesigned templates for events or businesses, and aim for competitive prices. Many customers report good experiences, noting the products are good quality with printing that looks good and will last. Some highlight excellent customer service, describing it as real customer service with real people who have real answers, capable of saving events with quick turnarounds on short notice. Several are repeat customers of many years. However, experiences with shipping and communication are mixed and can be very frustrating. While some note the company made things right when issues arose, others report significant problems. The estimated delivery date is described as only the day they will start an order, with a subsequent production and shipping window that can extend for many business days. Free shipping does not guarantee a delivery date. Some customers report orders not being done or shipped by the estimated date, leading to stress and the need for expensive, last-minute replacements. Communication during delays is sometimes poor, with reports of unhelpful service, canned answers from LiveChat, long phone wait times, and a lack of detailed information or apology. Customers recommend being cautious with timing and suggest the company should more clearly communicate standard shipping timelines.
Sweatshirts came out so good! Quality is excellent and thicker than expected. Large order that was correct the first time. Easy to order with updates along the way. My crew was thankful and impressed with quality of hoodie and artwork.
December 2024
100% recommend, great service and very good quality. everything was done on time.
October 2024
Imprint saved our event this year by getting hundreds of t-shirts out to us on short notice. They have real customer service, that answers the phone, with a real person, who has real answers!!! Thank you, Imprint! It is also our 10th year ordering wrist bands from Imprint.
