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December 2023 by Thoun Konicke
Highly recommended branch manager, Brandon, for going above and beyond to make it a great experience. He's knowledgeable and helpful with my CDs and secured loan.
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October 2023 by Rhimou Aljalanyi
I love working here
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August 2022 by Marsha W.
Racist bank! Avoid this bank at all costs. I went to cash a check and bank manager Nicholas Whiddon told me a check written by one of their members was fake, confiscated my driver's license and attempted to have me thrown out of the bank. He called the police on me and 2 hours later after having the check verified, apologized. The story has been on numerous news stations.
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March 2022 by jackie hamilton
I work in the same building as Independent Bank. My employer is a long time client of bank. I had purchased work supplies and was reimbursed by my job in the form of a check. I went downstairs into the bank to cash it (as I have 3 other times) and was charged $5.00 to cash the check as I am not a client of their bank. I guess it doesn't matter that my employer has been a client with multiple accounts for over 20 years. Won't go back, certainly WONT switch my accounts to Independent Financial Bank now.
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August 2021 by Katie Scott
I am not a customer of this bank but I did have to stop in real quick to cash a check. I had zero problems doing so, customer service was excellent. I was in and out in no time. I would recommend this bank!
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August 2021 by ali ana
ZERO FOR CUSTOMER SERVICE , ZERO FOR MANAGMENT. RUDE ..... . .
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November 2019 by Enrique Dimas
Really poor customer service and if you try to talk with the manager is worse, she doesn’t even care about the customers, no outcomes no solutions. I always go to the Heights location but I guess I will have to keep going over there because this Katy Fwy location is the worse of the worse.
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July 2018 by Betsy R.
I'm reviewing the Independent Bank on Washington Ave. This is the former Integrity Bank. I opened an account with Integrity Bank last year. Independent subsequently bought the bank. I called the Customer Service # to get my new set of checks that have the same owner information as my Integrity checks. I have written information that my Integrity will be "grandfathered" and assured the transfer would be seamless. All seams are ripped apart and the transition to Independent Bank has left me with disappointment, frustration and disgust. Huge inconvenience. Do not get an account at this bank.
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August 2017 by Jeff Knox
I had to cash a check here and it's a very pleasant place. The staff was customer service oriented
