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February 2024 by brillo obrill
Price-gouging... be careful.
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February 2024 by JB Makhani
I've been a loyal J crew customer for over a decade, but was extremely disappointed in recent experiences. I received a pair of jeans as a gift, but they were too long, so I went in to exchange it for a better fit. The employee was extremely rude and unhelpful. He stated they sent out notification that returns or exchanges would be cut off at a certain date. I tried to explain to him that this was gifted, so I never received any message about the final date. He simply shrugged and said it wasn't his problem. Really rude
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October 2023 by Brandon Munoz
A brilliant shopping experience through and through—thanks to the fantastic interpersonal communication and impeccable customer service displayed by both Jamie and Justine. This lovely location provided the clothing in which I was looking to acquire.
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October 2023 by D A
Almost always a good experience at this location. However, they need to send some of their staff to some training. Cashier “Jasine N” needs a huge attitude adjustment before she should work with people.
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September 2023 by Arian Ghorbanpour
Excellent customer service. I was there today and the staff was so nice and helpful.
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August 2023 by Will Morrow
I came in to get an idea of sizing for my wedding tux in October 2023…. Ash was super friendly, greeted me and my fiancé with a smile at the door and gave me so many takeaways when I go to find the tux on my own. No obligation. He was just super knowledgeable about suits, fit, style and overall wedding vibe. He was enthusiastic about his specialty and willing to help another guy find his perfect wedding tux. It’s important to find and work with someone who knows and loves customer service and nailing your look! Find him at the Highland Village location. Thank you Ash!
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June 2023 by Tyler Burke
I go to this location all the time. I never get to buy what I want, I’m forced to buy whatever they have in my size, which is very limited. I wear a size small… they never have it. I bring it up every time I’m there, and they always act confused or surprised. For example, today they had 3 options in short sleeve button ups for me. That’s it, just 3. They probably have 25 different styles and they 3 styles for me. I’m done, I won’t be back.
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June 2023 by Ryan Greane
Great clothes, prices are high, but so is the quality and customer service. Banana Republic should take lessons from these people.
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June 2023 by Javahma Oatts
I love the staff who were helping me outBlond hair super cute pair of brown transparent glasses super patient and super helpfulI ll for sure to return the storeThank u !
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May 2023 by Veronica B.
I just visited this store and was not welcomed properly. Arpita was the sales representative that supposedly was helping me. I told her I was looking for a suit for my son. She was not cordial and was very terse. I guess my family was not the right color.
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April 2023 by Fernando Covas
Prices are a little high, but if you find a good deal on the website, they will match the price, and you get to try the clothes in person. Excellent service from Riley and Micah. Helped me pick the best fit, and shipped home what they didn't have in stock at the store.
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April 2023 by Ben Marshall
The staff is always pleasant and helpful. I always start there when needing new clothes.
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January 2023 by Saud Al
Good products and service. Riley was very helpful and professional.
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December 2022 by Bec S.
Ordered sweater on website but the payment came up "error". Tried again and same thing. Next day ordered again and it went through and completed sale. Saw my first one was charged and when I called to cancel they have a 1 hr cancellation policy so had to wait for delivery, wait at post office to return.
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December 2022 by Diego G.
Good service, helpful sales person
