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April 2024 by Raul Ballester
I recently visited the Chase Bank Willis branch and wanted to share my experience, which unfortunately left me with mixed feelings. On one hand, I must commend the exceptional service provided by the teller, Christine Taylor. When I informed her about my father-in-law's passing, she exhibited genuine empathy and understanding, which made a difficult situation a bit more manageable. Christine promptly took the initiative to inquire with the branch manager, Jamie Waskowitc, regarding the process of closing his account, and she handled the situation with professionalism and compassion.
However, my interaction with Jamie, the branch manager, was rather disappointing. Despite Christine's efforts to handle the situation sensitively, Jamie's demeanor was notably lacking in empathy. Instead of approaching the matter with understanding, Jamie appeared rigid and unsympathetic, especially towards Christine, who was simply following protocol. Even after I returned with the necessary documentation, including the death certificate, Jamie remained cold and seemed more focused on instructing Christine on the technicalities of processing the request rather than acknowledging the emotional aspect of the situation.
As a customer, particularly one holding a JP Morgan Reserve Card, I expected a higher level of compassion and understanding from the branch manager, especially during such sensitive times. The lack of empathy displayed by Jamie was not only disappointing but also unacceptable. Dealing with the loss of a loved one is already challenging, and encountering such indifference from a banking professional only adds to the distress. I hope that Chase Bank takes this feedback seriously and ensures that their staff, especially managers like Jamie, receive proper training to handle such situations with the empathy and care that customers deserve.
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November 2022 by Joyce Mak
Despite all the negative reviews the branch has, I was pleasantly surprised by the service from staffs at the entrance.They helped me address my issue very patiently, they were smiling attentive and had a very pleasant dealing.
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November 2021 by John
Worst bank ever.
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November 2021 by Thu H.
Yeah these guys were mean to me when I went in bc I wasn't wearing dress shoes how rude
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November 2021 by David Hutto
Josh Parker Goated
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January 2020 by David Ochoa
Maybe the biggest safe in the world
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August 2019 by Inder Ahuja
Great as always
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March 2019 by Connor Couet
Cool architecture
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February 2019 by Rheanna C.
This is a private bank, however the architecture of this building is some of the most beautiful in the city of Houston! While this isn't about the bank services itself, it is attached to the newly opened cafeteria style dining facility, Finn Hall, and it's worth a peek inside! If you are an architecture n*** and love old buildings go here to check it out! If I lived in Houston I might just bank here purely so I can stare at how beautiful it is!
