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October 2025 by keauna raquel
Quick & Great customer service, ran by here to get my loops fixed and had no issues. Wish i asked the lady that helped me name cause she was so sweet and helpful. By far the best james avery location i’ve been to!
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September 2025 by Karlynne Webster
Elexxis was amazing she helps everytime I come in ! I really love this location at memorial city mall Highly recommend shopping here they always have what I want in stock and I’m a picky shopper 💜
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August 2025 by A
Purchased from Sales Associate named Jasmine today.
Something felt off in her behavior towards me during the transaction, as I asked questions about my purchase.
Right after me, the next customers were not treated how I was.
Please don’t discriminate. You don’t know what customers are going through. Just like kind customers are being kind to you — despite not knowing what kind of day you had today or might have tomorrow.
I was about to place a big order. I’ll now reconsider where I give my business.
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August 2025 by Christina Cole
Friendly staff
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August 2025 by Lauri B
8/5/2025: It has been awhile since I visited this store. They redid the area and now it is much brighter. I like it!
Today I went in to have more charms added to my bracelet. I was immediately greeted and assisted with my selections. My order had to be sent out since one charm was being engraved and another was charm that was out of stock in the store needed to come from somewhere else and then be added to the bracelet. Jaky was very helpful. She explained everything in detail and took her time with me. I appreciated her professionalism and expert assistance. I felt like I was leaving my jewelry in good hands. I hope Jaky's manager sees this review. I was extremely impressed with her level of service. Great hire, JA! The store was clean and I only had to wait in line for a couple of minutes. This store is conveniently located right outside of Macy's.
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May 2025 by Seanay Alvarado
James Avery need to train their employees and get them to work on their attitude the girl that help me with my pick-up order was amazing she is a bonus to the company the rest of them are just bitter &rude
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January 2025 by Jessica Arzate
I am not sure of the woman’s name who assisted me today but I went in to exchange a charm bracelet and resize two rings. She was so patient and explained everything was in like new condition so I was able to walk out with two rings, 1 charm, and a necklace I was looking at for a long time with my exchanges and $30. I thank her for her great customer service!
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December 2024 by javier garcia
I went to buy a gift for my friend, I was very confused and Siaka helped me find what I needed, thank you very much, very good job
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November 2024 by J.G. Luna
Great place and Service!! Lana was very nice and sweet, and JhRhonda was an also a so sweet and helpful! Thanks ladies for your help!!!
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November 2024 by Jordyn Juarez
This review is for Vanessa. I totally called the wrong store and took a lot of her time. We ended up figuring out I called the wrong place and she was so kind and polite about it. Even trying to help me with my issue to begin with she was very attentive and willing to help! Thanks for the help Vanessa!
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October 2024 by Ariel Gooden
I had such a lovely experience today at James Avery. I had the pleasure of being helped by JaRhonda! She definitely made the experience a 10/10! She was so friendly, attentive, and personable! She helped me make some great choices and additions to my bracelet. She also took the time to really make the experience very special for my cousins 1st time at James Avery! This was a visit we will always remember! Thank you immensely!
-Ariel & Ashlyn
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October 2024 by Talisha J
I went in to have my bracelet repaired because a charm came off. Jean was very curt and patronizing towards me. After providing my information she quizzed me on the number of charms I had and which ones. She was also very slow in providing the pickup receipt. When I returned and asked her to help me put my bracelet back on she told me to do it myself and she would only clasp it. She kept asking if I liked my bracelet which was very weird. She didn’t ask about the repair but, the bracelet. It’s mine. I like what I buy. Usually, you’re giving a box and a cleaning cloth after repairs. Nothing. I got a half-hearted clasping a goodbye. I recommend she attend cultural and diversity training and actually open her heart to people who look different than her. Additionally, after she “helped me”, she failed to help another family that didn’t look like her. Her coworker had to assist the people that didn’t fit her idea of what a James Avery customer should look like.
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September 2024 by Ernest Conley
Ms. Delia was so patient and caring. She rocks and I recommend her store for anyone.
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August 2024 by Evelyn Lewis
Great customer service!
Vanessa was kind and helped with my charm bracelet
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August 2024 by Sarah Elisa Diaz Perdomo
Delia was absolutely lovely and super helpful while we were choosing our pieces! She made the shopping experience feel special! We will definitely be coming back to this location.
