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April 2025 by Dara Dember
Fine jewelery and diamonds: I was harassed and discriminated today in the store by a “23 year long” employee, Kadijah.
brought to tears and wrongfully denied a return within the date and tags because “she didn’t want to lose her sales marks for the store because it will hurt the store!” I told that woman I know my rights she tried to disrminate on my age , thinking I don’t know them. As a salesman myself, jc penny fine jewelry associates are not honest people NEVER buy fine jewelry here. Ever. I have a recording of a minute long of me showing the receipt with the date and her saying “well lots of things change ma’m” mind you this is the 2nd time they told me to come in to return them because the first time their systems were down. The GM of the store knew my rights and presented it as “them honoring this one for me this time” as if it was a favor of some sort, again, this happened in the moment and I broke down crying being left on the spot. The manager said hey you were right your entitled to return but can you PLEAASSEEEE wait until the 31st because “between you and I it’ll just be a big hit for our store to return during this time we are having a sale (they always are) and she said that’ll count against our store- me being the 26 year year old fair girl who can’t say no to someone kind, the GM was kind but that was a completely unprofessional and very telling insight and question she asked me. No wonder jc penny is closing stores and bankrupt. I’ll be taking this to corporate. I try to be nice and give everyone the benefit of the doubt but bottom line, I had 5 rings, I came in to return 2. I was going to keep over 4,500$ of the fine jewelry I really liked. But the sales associate has tainted the gems and I want nothing to do with that scam artist . It leaves me really upset because I spent months and days on days narrowing down my choices as I’m a personal stylist and planned on keeping and passing down these rings for a lifetime: now, they might as well be trash.
: SCAM WARNING: SHE IS A SALES ASSOCIATE, key word salesman. There is no kindness in her smile. She has glossed her lies perfectly and trimmed them to look like beautiful roses (Trust me from one salesman to another this is common practice sadly soulless humans)
SHE EVEN WILL TRY TO PUSH THE DAMAGED DIAMONDS TO SELL YOU FIRST, she WILL LIE AND TELL YOU ITS “Just your eyes, it’s due to the shape! All are the same, which as someone ironically who worked in fine jewelry myself, we all know no diamond is the same. When I simply asked for a different one to purchase of the same one, she refused to show me it, until I told the GM. And they were scrambling to keep their sale. Who showed me the other ring identical but: sure enough the clarity of it was 100% better agreed by every single one of those ladies other than the “I’ve been here 23 years I know everything” ego maniac. So just for some info. Go literally anywhere but here. Sadly I left with my entire day ruined covered in anxiety and depression and all the happiness from the 2 I had picked out gone, meaning I really liked the item but after how I was treated that’s the memory forever associated with the rings, jc penny was only getting 2 rings returned but now they are getting all 5. 2 was only 5k , now they just lost another 5k for the other 3 rings (I spent near 11k total) for all wondering how they treat high paying customers as well.
I agreed without wanting to being put on the spot by the nice GM to return later for their stores sake because she personally played the pleasseee puppy dog eyes game so well. I’m a human being and agreed without actually thinking about what this woman was asking of a HIGH PAYING CUSTOMER. absolutely never. Will be calling corporate as I was put on the spot and all of this is SO unethical . Jc penny : no wonder you’re going bankrupt, which really upset the 23 year old employee for me to say about the company (LOL) let me break it down: it’s princesses in their who think they can bully you. Not this time .
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March 2025 by MS SEXY
Very friendly here and clean
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March 2025 by enderson jaimes
It is a very nice place with good clothes, but a manager tried to humiliate us while shopping there, that is very sad. We bought some things and the girl at the checkout was very attentive and helpful, and we told her what happened to us, and she told us that she was like that, it's a shame we don't plan to go back there because of that.
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January 2025 by _
I had the pleasure of being checked out by Joseph, in the home department, today. He was a ray of sunshine - the direct opposite of the male working beside him. I would share that person’s name, however, he was not wearing a name tag [green and black shirt, dark hair]. Likely because he often treats people in a disrespectful manner. Joseph’s sunny disposition, thankfully, made up for the nameless person’s nastiness. My rating is short one star because of the nameless person. 12/26/2024
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December 2024 by LaQuetta Ward
JC Penney is still a great store to shop with the best selections
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December 2024 by NAYTHALIA JEFFERSON
WE TOOK OUR 45th WEDDING ANNIVERSARY PICS, and I TOOK MY BIRTHDAY PICS.
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December 2024 by Turan Simsek
Subscribe and Account system is terrible. :(((
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December 2024 by Ilianes Ruiz
Jewelry department was awesome. The sales lady Stephanie did a great job. Otherwise security had me all nervous with all the show in front of all the people
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December 2024 by Benjamin Martinez
Great Sales!
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November 2024 by Kellen
We went inside and were looking around to potentially buy something, and my friend needed to use the restroom, and asked an employee and she told us to get out and leave for no reason. We did absolutely nothing wrong, just looking for something things and a restroom. This is the second time this has actually happened, the staff has been historically rude for no reason. They kicked us out because we were a group of 3 teenagers, pure and blatant age discrimination. This place should not be rated such highly, deserves a maximum of 2 stars
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November 2024 by Alex Collier
Most of the staff is rude or just pretends to be dumb. One lady was the only one being kind and helpful at all.
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November 2024 by Khusro Waliulla
Excellent and friendlybservixe bybthe lady atbthe online pickup counter
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October 2024 by kim brinkley
All old clothes, not for younger people
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September 2024 by Mario Manneh
Great and affordable place for shopping
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August 2024 by isidra oliva
Wonderful photo session for my children, it was great 😍 very kind
