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February 2024 by Julia Nunez
Bad customer service!!! Ten people standing by the cashier and they take forever to bring a shoe to try on. These kids seem like they hate their job, they literally throw you the boxes at you. They don’t even greet you when checking out. They pay more attention to their phones than their customers who are the ones keeping this business open.
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February 2024 by A man of Vision
Rude and have attitudes!! Mostly my people!! One lady with eyelashes you could wipe your backside with a some grizzle looking skinny dude with dreads!!!
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February 2024 by Habesh Ethio
Horrible return policy!! They canceled my online order with no explanation or refund. I went to the store in person and no one is willing to help. Good luck getting their phone picked up to resolve anything. They still haven't gave me my money or my order.
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February 2024 by Steve Fidoe
Received great service here today. I arrived before my online order was ready, staff went above and beyond to get me what I needed in good time.
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February 2024 by Monica Castillo
Terrible customer service. Waited over 10 minutes for help, and when we got it, the gentlemen never came back with the shoes.
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January 2024 by Franklin Ardon
Waited over 40minutes get shoes. Whoever is managing the individuals grabbing shoes from the back is doing a terrible job.
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January 2024 by MR SHOPPER
If you want help and want to be treated like trash come to this place in Galleria Mall. I wanted to get a pair of shoes and the staff and manager had a bad attitude and extremely bad customer service. His excuse was that they had a difficult day and they have the right to treat customers the same way. I had the worst experience buying shoes in this store. I don't recommend it at all!
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January 2024 by Mike El-Kilani
Worst service ever!!!! Employees don’t seem to care if they sell or not
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January 2024 by Smoke Dawg
I was trying to get a job here so they scheduled me for a interview only to find out it’s a group interview so ok I’m like cool but the lady is middle eastern and I see her showing favoritism towards this other girl because she is from the Middle East as well so I had to be at the interview at 9:30 that morning An it’s 45-43 degrees that morning so I have a beanie on my head because it’s cold an I have to catch the bus so she tells me I have to take my beanie off when I start working I say cool no problem but I see two other gentlemen with beanie on so I ask why can they have a beanie on but I have to take mines off she gave me a rude response by saying you should just worry about yourself an that she can see now that I’m going to be Trouble long story short I didn’t get the job I don’t think this lady should be in charge of hiring because she is very rude and she shows favoritism tolds who she likes an that’s not fair
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December 2023 by xiomara lopez
I would rate this store a “0”star I went there to pick up an online order and there were like 8 people working there just standing at the register talking and being loud while we were standing in line waiting to be checked out there was only one person (girl) helping all the customers while the rest were just goofing around. There was one team member a girl with red hair with really bad attitude problems that was mean mugging everyone and she said she was not going to work or help anyone cause she did not want to or know how to released an online order
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December 2023 by Alessandra Westbrook
They got good stuff and good sales. The reason I’m giving it 3 stars is because they kept giving me men sizes to try on when I needed women’s sizes and the dude who scanned the shoe just did not care & he didn’t talk to me. Unfortunately I was in a rush and wasn’t able to actually get the right size to try on, but the least you can do is smile or act like you care. The check out staff are super friendly though!!
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October 2023 by Nir Shalev
Service is very slowNot enough sizes
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September 2023 by Eric V.
I've been here several times and each time is the same experience, horrible customer service. There are plenty of workers standing around, but no one to help. Not sure if it has anything to do with me being white, but i have seen the employees helping black customers and then straight up avoiding eye contact with me. I would not recommend this place, especially if you are a white/Latino person
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September 2023 by Andrea Hino
The method they use in thisstore is horrible. I went twice in one day first time it was about 3:20 pm. Took 20 minutes to bring me the shoe I asked for and when it didn't fit and asked for a smaller size and 10 more minutes psst, I decided to come back later. I came back at 7:15pm same thing but maybe the second time was way worse.The person who was there seemed more interested in her phone than helping. She looked irritated that anyone who ask for anything. I needed 4 pairs of shoe and left with zero. Managers, owners, someone please do something. Beware of this ?
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August 2023 by Beth Shannon
I had an awful experience. We requested a certain shoe and the tv showed us that the order was placed, then found, and then delivered, but no shoe was ever delivered to us. We requested the shoe again and the same thing happened. We complained twice to the same lady and she said she would help us out with it, but she did absolutely nothing, just gave us confusing and demeaning looks. Not to mention - most of the workers were standing behind the counter, not helping customers when about 15 other families needed help finding certain shoes. We walked out of the store and then next door into Journeyz and they helped us find the same shoe within two minutes. They had MUCH better customer service.
