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November 2023 by Michael Roberts
I just got a new 2023 F150 and love the truck. I had to few things that I wanted done on it that were covered under warranty. The ease of dropping off my vehicle, the communication, service and in the end the work have been awesome. In a day when you really do not know what kind of service you are going to get, you do not have to worry about that with Joe Myers Collision/Body Shop because they do what they say they will do. Thanks again!
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October 2023 by Elias sh
I recently had the pleasure of bringing my truck to your establishment for repairs, and I must say that my overall experience was exceptional. The quality of work performed on my truck was excellent, leaving me thoroughly satisfied with the outcome. I would like to extend my gratitude to Krystal for her commendable assistance throughout the process. Her effective communication skills and dedication to ensuring my truck was promptly completed were truly remarkable. Additionally, I would like to acknowledge Steve, the manager, for his outstanding professionalism and commitment to customer satisfaction. He personally ensured that I was completely content with the job performed. I sincerely appreciate the efforts of your competent team and would like to express my heartfelt thanks for providing such a positive experience.
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October 2023 by Keith Cook
Terrible service. They letthe car sit for a week. Called several times and no one knew where are car. Ask to speak to GM... he ran I got some else to talk to me. I had to rent a car for week and now I have to wait for another week for repairs. The worst part is we have a fleet of vehicles and there was since of urgency to take care of our fleet. We moving our fleet to another company after this service is resolved.
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September 2023 by Tara Thomas
Excellent experience with Israel who managed the repairs in my car. Great communication. Great repairs.it was a pleasure to work with him .
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July 2023 by Meng Z.
I strongly discourage you to use their service. They ordered my part and promised to keep it for me until I returned from an international trip. When I returned, I called them and was told that I could come in anytime to repair. However, when I arrived at their place the same day I called them, they told me that someone else had taken my part and they could not do the repair for me that day. I am very disappointed because 1) it took them 45min to figure out that the part had been taken by someone else and 2) it took me 40 min to drive one way from my place to the shop. I had to drive again to their place, and they offered no reimbursement for time and gas. Overall, their service is of very low quality. I do not recommend.
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July 2023 by Taqurra Smith
Hi Im a influencer around Houston and I had a Mercedes that they had for almost 2 months then finally said it was a total loss this is the worst the absolute worst company in Houston I recommend nobody to take their car there the communication was horrible I would give them no stars if I could if you want your car repaired please take it else where I do not recommend please listen to reviews they don’t lie !
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June 2023 by Aline Houston
I went to get an estimate for a car repair from Joe Myers Collision Center (Joe Myers Toyota). When I arrived I was met by an Estimator named Ramon Rosales. This man was incredibly rude. He spoke to me in a very condescending tone when answering my question as he informed me that I needed to replace the entire window and frame in order to fix the scratch in the black tape on the door frame. I asked a second question "Is it possible to fix the tape by itself?" He turned and walked away. So RUDE! He is a down right J*** of a man and shouldn't have a job where he talks to other humans. When I calmly asked for his business card, he asked if I needed his boss's name, as if he was untouchable. This man should be fired!!! He is what gives estimators a bad name! Joe Myers is going downhill!!!!
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May 2023 by Aline H.
I was told by Joe Myers Kia to get an estimate for my car repair from Joe Myers Collision Center (Joe Myers Toyota). When I arrived I was met by an Estimator named Ramon Rosales. This man was incredibly rude. He spoke to me in a very condescending tone when answering my question as he informed me that I needed to replace the entire window and frame in order to fix the scratch in the black tape on the door frame. I asked a second question "Is it possible to fix the tape by itself?" He turned and walked away. So RUDE! He is a down right JERK and shouldn't have a job where he talks to other humans. When I calmly asked for his business card, he asked if I needed his boss's name, as if he was untouchable. He is what gives estimators a bad name! Joe Myers is going downhill!!!!
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May 2023 by Sharon Sullivan
A big shout out to the staff. They are very friendly, caring and professional. My car was ready the next day and it drove like a new car. I give them 5 stars and highly recommend.Services: Air & cabin filter replacement
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April 2023 by Karla Jaqueline Cruz
In this workshop they have new mechanics and they don't help them so they can do their job well. I have had to take my car three times so they can finish repairing it. After having had it for 4 weeks, they have no professional responsibility. Now I have to look for another workshop to be able to finish repairing my car, but they have already taken all the insurance money, that is the only thing that interests them. Giving good customer service seems not to be important.
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April 2023 by Gavin
I recently had to bring my car in for collision repairs and have to say, I was thoroughly impressed with the level of service I received. The staff was friendly and Knowledgeable. Steve Fuller kept me updated throughout the entire process and would recommend this shop for anyone that looking for a fair price and top notch service
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March 2023 by Catherine H.
Worst front office receptionist ever, I called to ask a question and she said she had to transfer me to another department and she hanged up on instead, called the service department and they said that my inquiry was for the collision department, called several times within a couple of minutes of my first call, and she would not answer, I called from my son's phone and she answered right away, she is so rude.
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March 2023 by Bryan F
Nightmare of an experience. No follow up. No communication. Still waiting on my car and it’s been over a month. Waiting on the GM to return my call to resolve thisServices: Painting
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March 2023 by Bryan F.
Poor communication all around. No follow up, no reasonable response time. They will hold your car till you basically push them to fix it. They never called me to pick up the car my insurance called me an said it was ready a few weeks prior and they were holding on to it
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November 2022 by Roger Hsieh
Thank you Ramon Ramos for making the experience simple. They fixes the damage quickly and enjoyed the outcome. They did good work. And they always kept me informed as to the progress of the repair.
