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February 2024 by Arely Campos
Kiwonel made made sure we were taken care of from the second we walked through the door!Stopped by Tomball Honda before making the stop at John eagle and let me tell you the service, professionalism and knowledge does not compare along with their competitive trade offer We went home with exactly what I wanted. K knew exactly what to ask to get us what we needed, process took a few hours over all great experience.
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January 2024 by Laura Hernandez
I have had some really bad experiences in the past with car salesman and dealerships.. but from the moment I submitted my online inquiry on a specific car I found online, Raul instantly reached out to me via email. I was very upfront with my budget, my terms and was respectful of that the entire time. He and Kathy (internet manager) were both very attentive during the entire process. From the moment I arrived at the dealership for my test drive, to the second I drove off the lot in the car I originally inquired on - I had the best experience! I would 10/10 buy from them again in the future. I love my CRV!
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January 2024 by Mary Truitt
Sergio and the rest of the John Eagle Honda staff made buying a new (to me) car so easy and fun! It was my first time buying a car so I was very excited I found exactly what I wanted! They are all very professional and helpful. 10/10 recommend going to John Eagle for your new vehicle purchase! :)
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January 2024 by J Whitley
Have been a loyal customer since 2009. Always experienced great service. All planned and unplanned maintenance on my vehicle was and is done by John Eagle Honda. Mike Ma has been my service tech for years and a very good one. Yesterday, while my 2009 Honda Accord was being serviced, I decided to go to the showroom, as I am thinking about buying a new car. Mike Ma walked me over, explained the new Accord 1.5 vs 2.0, the hybrid vs gasoline. He then went back to the service side to finish the assessment on my vehicle. I walked around for about 20-30 minutes, got in at least 2 cars, front seat, back seat, drivers side and passenger side...Not once did any salesperson ask me if I needed assistance. I don't know if there weren't any available or if they were all busy. What I do know is I'm rethinking my loyalty to John Eagle as there are several other Honda Dealers closer to me and who may appreciate my business more. I went back to the service side and took a nap. Service department and Mike Ma, 5 stars all day. Salespersons...0
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January 2024 by L.
Nick and Chris were absolutely phenomenal. Your team was awesome! Rode off in a Brand New 2024 Civic XL. At a Great Price Thank you! Would highly recommend
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January 2024 by Philip Ebner
The difference between appreciation and flattery is the level of sincerity. Raul was genuinely interested in what we wanted. He was friendly and responsive. Finally, efficient with the closing process and made me feel like the most important person in the building at that time. Fantastic experience.
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January 2024 by Francisco Lujan
Minorities beware!I visited John Eagle Honda to explore 2023 used cars, as I live nearby. My wife and I, both baby boomers, were looking for an SUV to share with our grandkids. Upon arriving, we parked in the front office and began to explore the lot. After a few minutes without assistance, we entered the showroom, where we encountered two Anglo Americans engaged in conversation. Despite our inquiry about the location of used cars, they simply pointed outside. Feeling disheartened, we decided to leave.Fortunately, a young man named Luis approached us as he was parking his car and offered assistance. Although he showed us some cars, we remained dissatisfied and ultimately purchased a brand new Honda Accord EX from a different dealership a few hours later.
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January 2024 by Alex
To start the experience at the dealership, Mateo was the first person to welcome us in with a great smile. He was friendly and easy to talk to. He also understood all of our wants and desires. As a first time car buyer I was extremely excited and having Mateo help us was great. We came in a little later in the after noon and had a sorta idea what car to get. He was very helpful to give us the details and comparisons. Luckily they had the exact car that I wanted, which was the last one. Even though I knew that was the one. He really wanted me to drive it to make sure I love it. To top that after talking a little we decided to finish all the paperwork the next day and allowed us to take the car home that day. Mateo and the Sales Manager, Duck were great and extremely helpful. Because my family have done business here before they gave us the best first car buying experience. I was able to go to my office party in my new car :). Thank you
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December 2023 by Daniel M.
DO NOT finance your vehicle with Nicholas Herrin at John Eagle Honda. I had $6,800 worth of add-ons and a $1,200 increase to the agreed price of the car snuck into the contract AFTER I signed it, AFTER saying no to the attempts to sell them to me and confirming the original price. These price increases weren't in any of the electronic documents I signed, only realizing too late when he sent me the signed contract a week later and I saw a whopping $8,000 increase in the final price.He repeatedly left the room for 15-20 minutes at a time, kept having unrelated conversations with co-workers, kept changing topics to talk about anything other than the deal being made, and was extremely pushy in asking me over and over again if I wanted the various add-ons that were being offered, to which I said no every time.These sorts of shady, bad-faith, unethical business practices sour my opinion on John Eagle Honda as a whole, and I would strongly recommend anyone to stay away and shop elsewhere. If you decide to purchase a vehicle here anyways, DO NOT go with Nicholas Herrin.
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December 2023 by Gyasi H.
Do your due diligence and price check them but they are really the best auto shop for Honda vehicles out there.
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December 2023 by Erica S.
My good friend Sekou assured me that my Audi Lease could be traded in which is how I was recommended to visit this location. Thank goodness for that, I'm finally out of that lease and Luis was able to assist with the purchase of my first vehicle at Honda. Thank you Sekou, Luis and Marty for making this process so easy! I was in and out in 3 hours! Highly recommend asking for these guys to assist in your next vehicle purchase!
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November 2023 by CHRISTINE Sanchez
Anthony Olsen was very helpful in advising me with my car's service. We discussed what needed attention and what could wait till next month. All work was completed timely. The car is running wonderful.
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November 2023 by Courtney M.
If I could give ZERO stars, believe me I absolutely would. My experience at this dealership was the worst I have ever experienced at a business. I saw a truck online and the same day I went to look at and test drove. It was perfect. We went in to fill out a credit application and by this time it was 8:00 at night. The banks are obviously closed so we put a $500 deposit down on the truck and left. They said they would send over all of the forms in the morning. We get told we were approved for the truck and they asked when we could come in to sign the papers and purchase the truck. I let them know we would be in right after work. We get there and our salesman comes over to us and is so excited for us. He tells me that even though we are going to purchase the truck today we couldn't take it until the next day. I was a little irritated but I brushed it off. Our salesman comes back over to us and tells us that he needs to tell us something. He explains that because it is such a fresh trade that the person who traded in the vehicle made a deal with the dealership that the aftermarket tires and rims he would take and put basic OEM tires and rims on it. I was mad at this point and let them know that this was false advertising. The truck was posted on the website a certain way and no where did it say any of that. I let him know that when we came to look at and test drive the vehicle that wasn't mentioned either and now they are telling me when I am about to purchase said vehicle that this is what is going to happen. He tells me he is going to go talk to the sales manager and would be right back. The sales manager and him come over and tell us that they need to talk to us. He tells me that someone who isn't from here was interested in the truck and wanted the paperwork sent over to them. I interrupted him and said, "I am going to stop you right there. Are you about to tell us that this vehicle isn't available anymore?!" He replies with that is correct. I thought my head was going to spin off of my body. I was livid at this point. I asked him how that could have possibly happened knowing I had a $500 deposit on this truck so no one else could purchase. He tells me he is so sorry and doesn't know how this could have happened that there was some miscommunication. MISCOMMUNICATION?! I was told to come in to purchase this vehicle and now you are telling me you sold the vehicle. I asked them why I was even there and that it was complete and total bullshit. Your dealership sold a vehicle that someone else had a $500 deposit on. I said as a matter of fact as you are sitting here right you STILL have my $500 deposit. He tells me what he can do is go to an auto auction and buy a vehicle that is the same year as the one I looked at and around the same mileage. I said absolutely not. I do not want ANYTHING to do with your dealership. Run from this dealership! They are extremely shady and treat their customers like trash and take your $500 deposit and then turn around and sale the vehicle. Worst dealership EVER!
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November 2023 by esteban sAlas
Went in to purchased a New 2024 Honda Odyssey yesterday and was helped by Allen. This was the best experience my wife and I have ever had purchasing a vehicle. This will be the dealership we go to for future purchases. Thank you
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November 2023 by astrid zuniga
This Honda dealership is the place to go for your vehicle. Great customer service, “Magic” is the one to go to as your sales rep. Everyone from sales, management, and “Gabriel” from financial really friendly and helpful. I highly recommend a Honda here if that’s what you’re looking for.
