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February 2024 by Shellsea Fontenot
This place is terrible. They are unprofessional and clueless.
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January 2024 by Cheryl Monroe
Johnson Funeral Home has served my family for generations. They set the standard for detailed service and compassion during all of our seasons of grief.
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October 2023 by Gayla Gillespie
Stephanie, receptionist who answered the phone was rude and curt when I called to verify final arrangements of a family member. Unprofessional and needs to seek alternate employment.
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October 2023 by Cyd Roberts
Johnson Funeral Home has been around for a very long time. Located in the heart of the African American community. My mom passed away and her services for cremation had already been paid for, but we wanted to have a service for her before her cremation. As we did for both our grandparents as well as our Father. Johnson Funeral home was called to pick my mom up from Ben Taub. They fail to tell my family after sitting there planning and granting her final wishing. This man tells us sorry we can't do her services ?, because we don't have air in the chapel. So we changed the time about 3 times to accommodate this air situation. Then he said we can't do her services because we have 4 services on that Saturday morning (4 services with no dam air conditioning) He ask do we have a church that can do the service? We said yes, after giving him the address he said it was to far to travel. We requested a refund and walked out. Mr. Craig Johnson came out and told a totally different story. He did agreed to transport our mom wherever we wanted to go.....The owner Mr. Johnson charged us a dam services fee for a services he couldn't provide in his chapel. Close this dam place DOWN!!!!We asked about the Church across the street and of course the air was out as well.. at a time of a family lost Johnson was a dam disaster. This family curse has been broken. Johnson Funeral Home will NEVER GET THIS FAMILY SERVICES EVER AGAIN IN LIFE. MAYOR TURNER !!! SHELIA JACKSON LEE!!!! Yall need to do something about this mess!!!!
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June 2023 by DeShanna M.
I just picked up the urn for my Grandmother a few days ago. My Grandmother has been deceased since March. Her services were in March. Johnson Funeral Home on Calhoun kept giving us the run around about when it would be delivered. I had to call and harass then about her urn. My daughter and son in law went there only to be fed another lie. I popped up on them expecting to drag the receptionist across the desk if they didn't have her urn. I should have followed my right mind and used the funeral home that my family has always used...McCoy and Harrison. But listening to family who were friends with the "owner" of Johnson, that's who I used. Big mistake. They messed up her program. The colors were suppose to coordinate with the urn that we picked out. On the day of the service, we see the programs for the first time and they're not what we wanted. Nobody called me to ask if I was okay with the changes or anything. They just gave us some sh*t and $100 off for the mistake. My daughter and I couldn't even mourn properly because we were so upset about the sh*tty job they did on the programs. They also tried to steal a plant that my classmate had delivered. They told me that they gave me the plant...and they did not. I didn't know I was missing the plant until my classmate asked me if I received it. I had to do a pop up and get the doggone plant . Just trifling as hell. Do Not Trust Your Loved Ones to Johnson Funeral Home. If you have no other options, fine. If you get your family member cremated, order an urn from Amazon. My Grandmother's ashes have been in a plastic bag, inside of a black container...inside a white cardboard box since April. DON'T USE JOHNSON FUNERAL HOME.
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March 2023 by Jewel Morrow
These people should be ashamed of themselves. They are so unprofessional and rude. I had my infant son cremated here and they treated him horribly. First there was the mere fact that they picked him up in a black gym bag. Then they misplaced him and when I called to check the status of what was going on they couldn’t find him didn’t even have the right name down for him even though it was on his paperwork. They tried to coerce extra payment from me to be present at the cremation although it’s not even taking place in their building and the 3rd party company that handles it said I couldn’t be present even if I had paid. They told me it would take a few weeks to get the remains and death certificate. I waited almost 3mths for his remains and have yet to receive his death certificate 8 mths later. You would think they’d have more compassion for people and their loved ones instead they made me feel like I was aggravating them for inquiring so much about my son. Absolutely unprofessional and I would NEVER recommend them not even for an animal.
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March 2023 by Ginger Lumpkins
When I walked in the guy that was in the front the "director" completely dismissed my work without a hesitation. Not even ready to listen to a thing I had to say. He wanted to name drop and make himself feel holier-than-thou and if he treats the living like that I can see why he is in the business of dealing with the dead. Even the older gentleman that worked with him rolled his eyes. Just cocky and thought he was a gift from God "serving people" after he retired.
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March 2023 by Cay Jo
Outstanding funeral home, very compassionate. Very patient and kind to a grieving family. My driver was awesome, the obituaries were beautiful, Johnson Funeral Home gave my Grandmother a wonderful service. I appreciated the work that was put into making this funeral SHINE!
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March 2022 by Vel Booker
Excellent serviceExcellent StaffWell DoneJ.F.H.
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April 2021 by Judy B.
Whatever goes wrong, the customer is at fault, according to Cynthia. I was supposed to know that FTD was not part of the funeral home, even though it was in their website to order flowers. Its misleading. I was supposed to know that the flowers didnt arrive on time because FTD handled the delivery, not the funeral home. Why have FTD on their website if no responsibility is taken for the problems? I was supposed to not complain about a late delivery on the program because the photos were given too late to the printer - even though they had been sent. No problem solving....like maybe the email went to the printers spam folder - only that it was the customer's fault. I was told to ask the printer for more booklets. A week has passed. No communication from the printer as to the delay. Why do business with someone who doesn't communicate with the customer and is just too busy to get the work done on time? And there are no apologies. None. Customers don't need to be blamed if something goes wrong in the burial process of their loved one. And they shouldnt have to accept below standard work. Customers need to be heard. They need to be comforted. They need to be spoken to with dignity and respect. They need to be given quality, professional services. They need to be given an apology if needed. There is too much pride at this funeral home and not enough compassion. The price may be lower than others, but you get what you pay for. I gave this funeral home two stars because of the great work that the mortician did on my husbands appearance. Other than that, I would not recommend Johnson Funeral Home to anyone.
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March 2020 by Boss Lady
Just recently buried my brother. Johnson funeral home did an awesome job. They also took care of my mom in 2011. The family was very pleased with both actions.
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March 2020 by Dominique Bromon
“These people so unprofessional its pitiful. They employees have to cash they check at PLS. The owner owe over $2000 for bad checks for 3 months. He's rude, throws phone tantrums acting irate and belligerent. His building is raggedy and smells awful
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March 2020 by Audrey Cumby
My mother and father were buried by Johnson Funeral Home..Excellent and respectful service.
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March 2019 by Dana Contreras
I cannot even begin to say the horrible experience I had here. My mother in law passed away may 2018 and I was there for my spouse through such a terrible time. This funeral home was beyond disgusting and disrespectful in the cleanliness and the way they handled my family. The viewing was in such a poor room the pews were wet from the prior service or Something. Who knows? The funeral itself I was unable to sit with and comfort my spouse because the funeral home had no one to handle music and my family wanted certain gospel played. In the end I ended up being the music person and was entirely heartbroken for my spouse who had to go through a funeral for a parent without me. I was completely outdone when I found out today that we were overcharged since another family member had to actually pass out the funeral programs and I actually had them printed because it was not included with the funeral service expense. It was a nightmare and on top of all that that we still have never receive the death certificates and we paid for that and now they’re telling us that we have to pay More?!!! Do NOT Use this place. They’re so rude and disrespectful.
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March 2019 by Naomi White
I just came across these reviews I only wish I knew about it sooner. When my mom passed away in 2002 we were told about Johnson's Funeral Home. We were told by a friend of the family who knew Mr. Guess. Everything they done was so amazing from the make up to my mother hair even her nails were beautiful. My sister passed away in 2004. We again was given great service by the Johnson's Funeral Home staff. My youngest brother passed in 2006. No insurance so I had to get him cremated I can't remember the young lady name but she was great. Everything went well and the cost was reasonable plus they also gave us a viewing for my brother no casket but we was thankful they done that much. Thank you.
