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September 2023 by Gail T.
I really had a good experience today and one reason was the man named "Mike" at the front of the self check line. I had forgotten to add the coupons before I hit pay and Mike was super busy going from one register to another but he took the extra step and put in my coupons for me. He could easily have sent me to stand in line at customer service so I feel very blessed today. Plenty of grocery carts inside the store, it was clean, prices are decent considering the economy.
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July 2023 by K. C.
This post is for people with no car and/or who have priorities like small kids or physically dependent adults to take care of.We were in here yesterday shortly after 2pm, and there was no ground poultry or beef meat or ground meat alternatives like Impossible. I don't go looking for any other type of ground meat over there, but NOTHING ground was on display. Thank goodness they had what we were looking for in frozen patties, including Impossible patties. They were a bit more expensive, but we didn't have to change our weekly menu.They were also missing one variety of my favorite veggie*, and the other variety was slim pickin's, so we had to pass on getting any while there.This store is too big for snafus like this, especially a totally bare ground meat area. I'll definitely be swinging by less often AND giving thanks that I don't have dependents to factor into my already-busy schedule.See ya when I see ya Kroger.*EDIT not potatoes....or mac 'n' cheese. I wasn't raised here.
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May 2023 by Mary
Went at 12:40 pm (20 mins before break) and they told me to come back after their break. Also, a while back I had a pharmacy prescription transfer coupon ON THE KROGER APP that stated pharmacist will apply at prescription pickup. When I went to pick up my prescription and showed them the coupon they had no idea what it was was and didn't honor it. I'm switching to another pharmacy.
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May 2023 by Shannon L.
This place is the Wild West for shopping carts. Not only are you competing with your fellow shoppers for wonky-wheeled, trash-filled shopping carts scattered about the parking lot, you are walking across the entire length of the lot for that one errant cart only to find that it's wheels are locked as other more successful cart-finding shoppers laugh at you quietly. Shopping here is fine otherwise. Also they have gas.
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April 2023 by Jackie E.
I approached the Assistant Manager in regards to the service desk I was on lunch and needed a money order and wanted to grab something for lunch lines were LONG and the service desk closed and she stood talking. Poor service!!!! Won't be back
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April 2023 by Maria-Elena T.
I came here every morning as it opened during a week of a business trip. I came for the Starbucks inside but also made a few purchases. The place is big, the options numerous, and I liked the layout. The sale prices were really good. I wish it was closer to where I lived. One day I dropped my credit card. I asked all the employees if they had found it. Customer service had not opened yet (opens at 8am). Everyone was nice about it. Finally I was looking in a pile of dirt and the older Hispanic gentlemen who was sweeping the floor and who I had asked earlier led me to it. Yay! He found it and remembered me. So sweet and professional!
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April 2023 by Melissa Sanchez
If I could give this pharmacy 0 stars I would. They never have no prescriptions in stock and tell you they will order it for the next day. When your child is sick you can’t wait until tomorrow so I won’t be going to this pharmacy ever again. Horrible people and horrible customer service
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March 2023 by Doria Hafsaoui
Worst pharmacy I’ve ever dealt with in my life! Tried to charge me full price for a medication that my insurance covered for only 50$. They had me calling my insurance and doctor multiple times trying to figure out why my medication price was so high when really it was just their incompetence that caused the confusion. They even claimed my insurance was inactive when it was perfectly active. To make matters worse, they charged me for said medication I didn’t receive and the pharmacy manager had a nasty attitude when I told him that I needed the charge on my card reversed or else I’d be contacting my bank and disputing the charges. After much going back and forth, the employee that made the mistake admitted that they wrongfully charged me and reversed the charge, but the pharmacy manager would not take my word for it because I didn’t have a receipt. The pharmacy manager needs to learn about basic customer service because that is no way to treat paying customers! I would check all charges and save your receipts if you’re dealing with this pharmacy but I would avoid it at all costs!
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January 2023 by Desiree R.
I was here at 7:58 and the drive they was "closed " so I had to park and go inside as soon as I got here at 8:01 the Asian pharmacist was locking up and didn't give me a good explanation at all he said look at the time and pointed at his watch. I think that putting the drive-through sign saying "closed" should be the very LAST thing that they do. I really needed my medication and made a trip out here and I am going home empty-handed. And then I have a smirky pharmacist on top of it all.
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December 2022 by Hue P.
I love Kroger just not missing shopping carts. They try. What can we do just be thankful it is open.
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November 2022 by JULLEE KANJANABOUT
I drive 35 minutes to this location and enjoy it. From the flowers dept, ?to the sweet young lady at customer service. Always smiling. Esp the parking lot attended, "N" is always kind, very nice, and got the biggest smile. That's just really makes my day shopping there. I appreciate him more then all the other, tho.. there's a few great employees there as well!! ?because this gentleman seem to really love his job! Management need to give this man a big raise...
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September 2022 by Robin S.
I had COVID SO I ORDERED FOR MICK UP. When I picked up I found my shampoo was broken and my lettuce was bad. I called waited on hold to be told I wouldn't be refunded for 7-10 days. That's annoying even over $4. It's simply insult to injury I can go out and get more and they will just give me my money back when ever.... That is awesome customer service!!! So I thought I wanted to just let the store know so the speak to the picker. Nope that didn't work sat on hold like 20 minutes. So I decide go on the app and rate the order. No option. There should be an option for rate order but now. So I start a chat and again waited for help then to be denied help because I could provide a member number. I even informed clerk of name address email address and phone number. The other clerk found the order but this one just wouldn't help. So gonna check out HEB pick program. I need one little thing from Kroger. So my little150 a week can go to HEB. Disappointed
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August 2022 by Richard A.
Kroger has good selection at reasonable prices & it's conveniently located. There are 2 major problems: there are frequently items nowhere near where they belong, often ones that need refrigeration in places that don't have it. Most of the workers are good, with one glaring exception: Donna, a cashier, has twice botched my checkout because she can't receive cash & change while running the card scanner. This is a job requirement. Today I gave her $1.07 against a bill under $30, because I knew stores need $1 bills & coins. Instead of crediting $1.07 against my bill, she debited my card for $1.07 & kept the $1.07 cash in her hand. I had to tell her that she'd debited my card for $1.07, even though it was on the display. She didn't understand, & then debited my card for another $1.07. I still couldn't check out because the bill hadn't been paid. We had to wait some time for a manager while I had to explain to the 2 people in line behind me why they couldn't check out. The manager repaid me $2.14 for the 2 debits, gave me the $1.07 in cash back, and then rang up the rest of my balance to debit my card a third time. The previous time Donna rang me up, I gave her 27 cents cash before the debit. She rang up 37 cents, despite having my 27 cents in her hand which she clearly couldn't count. Donna then asked me for a dime, which I didn't have, to fix her mistake. The customer in line behind gave her a dollar & told Donna to keep the change. There's no way Donna is ringing me up again. There's a Randall's in the next block & an HEB 2 miles away, not to mention several other Kroger's cashiers who know what they're doing.
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May 2022 by Rocking Russell
Warning! Worst service ever!! You're doctor will send you're prescription over and they will tell you you're doctor never sent it. Every time with this place, go somewhere else you will have less stress in you're life!
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May 2022 by Tommy T.
Barely any carts in store. Lazy staff don't wanna work. This Kroger use to be good. Now they down in the hole. Another thing is they advertise the small plants for $3.00 each as you can see in the pictures. Maria and Jose cashier denied the sign. Kroger is misleading customers. Good luck. Horrible business practice. I wouldn't shop here again.
