-
March 2024 by Lauren Simpson
Horrible slow pharmacy rx supposed to be done at 9am per pharmacist. I called 3x nope I go to the store 3pm same 2 people in there moving slow as turtles. Pharmacist gives me the bag then asks for it back as he doesn't know how to use the med....and only 1 person at the window.
-
February 2024 by Ashley Michelle
Ordered a birthday cake on Thursday to pick up right now and they don’t have it! Then to make matters worse, they don’t even have the decor for it. Guess that’s why they said screw it and my order disappeared. If you don’t make hello kitty cakes, take it off the website. It’s false advertising. So as I am calling corporate, the bakery manager who just finished telling me I didn’t place an order comes up and says “oh I found the email for your order so you get the cake free.” That’s great but just moments ago you wanted to argue me down that your store didn’t get my order. As I’m waiting for them to throw together a hello kitty cake, the decorator calls me over to basically say it’s printing out bad and she can’t do it. IT IS 2024…..DO BETTER!
-
January 2024 by swim deep
Quick run in for late night last min needs for dinner
-
December 2023 by AchillesofSparta
Has everything you need.Would like a larger variety of cheeses.
-
November 2023 by Theresa Cole
Linda, the cashier that works the day shift at this location is the rudest person I’ve ever encountered in customer service. She copped an attitude with us using the healthy benefits card. The card didn’t work on the app so I went home to get the physical card. The assistant manager was rude as well. Linda accused us of trying to steal, then started speaking in Spanish to the other worker about making us pay cash only if we come back to pay. Then tried to act like something was wrong with her computer after she made some more nasty remarks. When we got back she was helping another black lady and double charged her for a few items. She didn’t think the lady was paying attention. When she was addressed she lied and said I’ve been having issues with my computer. I’m sure they can’t fire her because she’s in the union. But it’s time to let her go. I’ve lived here most of my life and come to this Kroger, she’s never been nice to any person of color unless they are management.
-
November 2023 by Lori McAnelly
Let's be real, to go shopping the week before Thanksgiving is going to be a nightmare that just gets worse the closer it gets to thanksgiving. And this Kroger is a little smaller than most so things are a little closer together, which I don't think they can really control. But what they can control is how they treat their customers and their attitudes. I had a few problems while I was shopping and I was very pleasantly surprised with how kind and helpful every employee was that I came across. There was a problem with the turkeys and the manager Dave came up to me with a smile and helped out. I saw him later helping to restock the turkeys. It's nice when people can lead by example. I give these guys a 5+ considering all the potential for issues that were taken care of by their professionalism and class. Have a great Thanksgiving!
-
October 2023 by Maria (World.Weit.Weg_onYoutube)
Thank you Gabby for helping us out ? very good and friendly customer service.
-
July 2023 by amy dunn
Walked past several staff members who continued to have a meeting while I waited with a 6yr old. They seen me waiting for quite a while and made no attempt to help. Finally an employee comming in to work got me some help. The deli is a no braoner for upper management. I will not go to this location again even tho it is by my house.
-
July 2023 by Samuel Smith
Good selection of items. Employees are generally helpful for the most part. Plenty of parking and prices are reasonable.
-
June 2023 by marllory barrientos
The middle eastern "manager" is very very rude and unhelpful, not sure if she understands the term: "customer service". As someone who works in the same field, you are supposed to take care, help your customers, respect them come out with a solution for whatever the case it might be, not ignore them and leave them hanging at the cashier, acting like you are an inconvenience for calling them. It was a cashier who came and deal with the issue, having to cancel my whole order, so shame on her for not even take care of her cashier to void the order, cashier had to rely on another employee, who obviously was not a manager to take care of that.
-
May 2023 by Ana Fuentes
The bakery department was absolutely helpful! After forgetting to order cupcakes I called the Kroger on Normandy because once they told me they needed 2 hours notice to put in an order I called them 12 hours ahead I figured that be ok but then they told me no.So decided to call Kroger on beltway and woodforest the girl there took my order asked me by what time I need them she said she could have them ready in one hour if I liked. I see the difference in workers at different locations.Thank you kroger on beltway I appreciate your dedication to help your customers.
-
April 2023 by Isley Maglalang
03/23/2023 worst shopping experience of my life both the security guard (Justin) HARASSED ME. Manager (Erika) on duty was unprofessional and accused me of probably having a weapon because I was shopping late.Couldn’t shop with a clear mind. Never going back here.
-
March 2023 by Julio Gonzalez
3/4/2023 4pm. Horrible experience at the ballon lady station, customer service is all about being involved and making the customers happy… the system kroger on beltway and west have in place is a confusing one.. and the lady who was “taking care of me” was too lazy to even explain what was going on.. I’m very confused and disappointed still now. Do better!! This is our neighborhood Kroger I was raised coming here!! Didn’t want to but I will have to give the other Kroger down the road on Jones and west a try.. this one was unpleasant.
-
March 2023 by Chris Murray
Helpful employees like JD & Christie & Andy, also Lee & Austin & Sean & Isaiah make this Kroger an exceptional location. Manager Evette is Definitely exemplary at dealing with customer service.
-
March 2023 by Fam1ly21
I noticed some bbq pork sliders in the freezer section at a discount and decided to take a look. Like all things that are reduced price I know there’s a reason for it and I turned the box for the “Best if used by” date. The product expired on Jan 31 of 2023, today is Feb 16… looking at the reviews this seems to be a common occurrence. The grocery stores in Mexico probably have better standards than this Kroger. It’s time to switch to HEB and Walmart
