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February 2024 by Garrett Love
Phenomenal quality and customer service for my first pair of boots from them, won't be the last.
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January 2024 by Mirza Cruz
I just want to say be careful if you make a purchase in this place I went for some boots for my brother but he didn't like the color after sending him a photo of the boots I decided to change them for the color my brother wanted, but they didn't have it At the store I decided to return them and get my money back and they didn't want to, they told me that they couldn't return the money, which was the policy, but they never let me know before making the purchase, practically they want you to buy with them by force.
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December 2023 by Judy Bowie
I decided I wanted boots for my birthday so I did a little research and found La Hacienda had a great selection. I was visiting from Illinois. They have great hours, great customer service and beautiful boots. The prices were reasonable and I love the free belt in the same skin. I can’t wait to get my boots.
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November 2023 by Waylon Jones
We drove to Houston, from Virginia to get boots. Impressive selection of skins, all hand made Texas boots. Left with 2 pair and look forward to more. Awesome boot store. Highly recommended
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July 2023 by Crystal Reyes
This place has every single boot that you can think of to go out. They do not carry steel toe work boots. however they carry dress up type of boots and all different kind of colors that you can possibly think and dream of! Prices are affordable.
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May 2023 by Glopez5355 L.
BUYER BEWARE! La Hacienda Boot Company is not a custom boot maker and they do not stand by their word or guarantee. I wear size 15 or 16 shoes and if you have ever tried you know it is very difficult to find these sizes ready-made in stores. My friend had recently purchased a pair of boots from La Hacienda and recommended that I visit them. I recently had surgery on my right foot and required special sizing of my boots. Long story short I ordered a pair of Elephant skin boots in size 15EE for my left foot and 15EEE for my right foot. When the boots arrived I tried them on complained that the boots did not fit properly. The left boot was too roomy in the area over the top of my foot and the right boot was very tight over the top of my foot. The length was good. It appeared to me that the sizes were reversed with the 15EEE on the left and 15EE on the right. The sales lady suggested that I take them home and wear them in the house for a while to see if they would wear in as boots are supposed to. She assured me that La Hacienda would make the boots right if not satisfied. I took them home and wore them as long as I could with-stand the pain in my right foot caused by the tightness of the boot. I returned the boots to the store and complained again. The salesperson suggested that they stretch the right foot to fit and did not even respond to the complaint of the left foot being too loose. So, the boots go off for a three week stay at the factory to be stretched. When returned the right foot was now as loose as the left. I am a volunteer for the Houston rodeo and the rodeo was fast approaching and I wanted these boots for the Rodeo. The sales lady said to go ahead and take the boots and wear them and if they did not break in properly, they would make them right. I wore the boots for 4 12-hour shifts but the boots were very uncomfortable. I returned the boots to the store and complained again asking for my money $950 back. The new sales lady referred me to the owner of the company because the boots had been worn. When the owner returned from lunch we talked and his only suggestion was that I buy insoles for the boots to attempt to make them more comfortable or they would re-last the boots at the additional cost of $250. Needless to say neither of these options were satisfactory as I had ordered a custom boot at a high price and had been promised on three different occasions that the store would stand by their product. After a prolonged discussion the owner suggested that the sales lady was probably not there any longer because she had promised to make the boots right. These people do not stand by their product. I would suggest that you be cautious if purchasing any boots from this company. I put a 1 star rating on this business because there is no option for any less. This review is attributed to the wrong Yelp account I live in Houston.
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April 2023 by Crystal Ayala
First let me say that if the customer service was better, I would not be leaving this review despite what happened. I first visited this store in March 2023 and instantly fell in love with a $1200 pink pair of gator boots. The boots were perfectly stitched, clean, and overall well made. However, they were not my size. I paid a $200 deposit to order the same boots but in my size and the sole a lighter brown. I went in today 4/08 to pick them up and I was absolutely disappointed the moment I saw them. 1. The barrel was 10 inches and very narrow instead of 8 inches like the display. 2. (2) pieces of leather were stitched together on each boot instep because the pieces they had were not big enough to cover the instep on each boot. 3. One of the heels was taller than the other. 4. There were multiple stains, and multiple paint chips, and scuff marks and the crown of both boots were frayed and very dirty. After discussing all of this with the owner her response was, "All animal skins are different" and "sorry the person who took your order did not specify an 8 inch barrel." She also notified me that the restock fee is 20% ($240) if I left the boots there. My Husband gave them a chance to make it right and asked if they could send them back to be fixed, however the owner didnt seem too interested in that. I was so disappointed with the boots that I indeed left them there and ended up not getting my $200 deposit back. The most I could get from them was to waive the other $40 I would have owed them. After my experience there, I looked at their reviews and realized that there are several people that this has happened to. Unfortunately the owners only response to these issues are a snarky response on Google or being rude in the store and giving no effort to fix the issue. Bottom line is that if I am paying $1200 for boots they better be clean, stiched perfectly, and be exactly what I ordered. The boots I received were dingy and absolutely unacceptable and $300 at most. I will not be shopping at this store again or recommending it to anyone.
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March 2023 by L Do
Very patient with me to design a boot I loved, color, and toe. Answered all my questions and found pictures to help me finalize my boot selection. Their selection is awesome!!
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March 2023 by Yvette J
Heard about this place on fb and tik tok. Definitely not what we expected. 3 Youngs kids were working and their service was not to friendly. We left empty handed as their selection is not great. Better selection elsewhere.
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March 2023 by Chad F.
La Hacienda Boot Company is run by greedy owners who value nothing more than money. Customer satisfaction, quality materials, good craftsmanship, and customer service are non existent. The entire family works there so no one will be your ally when lodging a complaint or a concern, guess they're worried about maximizing profit by any means to buy more Rolexes and Land Rovers. They lie about the materials used for the boots, saying the shafts are made from pig skin or cowhide and they're actually all cheap bonded leather that cracks after several wears. The owner says that mistakes with stitching causing tears in alligator or caiman skins happens all the time and refuses to refund boots with manufacturing defects. This isn't an issue with quality brands like Lucchese, Dan Post, Anderson Bean, Black Jack, Ferrini or countless others that work hard to prevent products like that from entering the market and completely refund the customer if it does occur. Save your money and shop around, spend just a little more on quality boots that will last you forever. This place does not deserve to be in business.
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February 2023 by Stephanie H.
Definitely the best exotic boot store in Houston! Custom made for you and you get a free matching belt
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February 2023 by Richard vela
Awesome store 5th pair of boots up to date. The new store looks awesome!
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January 2023 by Martha Beard
My boots turned out GREAT! Thank you ladies! This place is awesome. Come visit them when you need a pair of boots.
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October 2022 by Yours Truly
Our experience at La Hacienda Boot Company has been excellent! The staff members were patient and informative. Extremely patient with my husband and I as we decided what we truly wanted. Boots are ultra comfortable for everyday use; and our needs were well met. Thank you Ladies of La Hacienda!
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September 2022 by Rae Burci
My friend got her husband boots and the nail went through his heel, all the owner responded to this was that “**** happens”. Different things could come out of this and he refused to accept that, after politely asking for her money back he just kept suggesting a repair, which is not what she wanted. After many attempts he finally gave her the money back, but if you’re looking for boots please go somewhere else do not support this business who clearly doesn’t care about the Customer or the outcome just their money! There is no professionalism or integrity at this location, if you choose to support a local business please support somebody else!
