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November 2024 by yass rina
tia is HORRIBLE. no hello no nothing when you walk in. she just stares you down. she needs to be fired. she’s so rude and unprofessional. she put the label on my bottle extremely crooked and i wanna say she didn’t even bother putting the fragrance in my bottle because all i smell is alcohol. who ever is in charge of this store needs to sit down and speak to miss tia about customer service cause she clearly has none towards people of color ????
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November 2024 by Camila Rodriguez
The staff was rude and he had no desire to help.
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November 2024 by MMR
I did not have a good experience on a Saturday at this store and will not return. I was interested in new size options (the five-pack samples) and asked about them, but I was completely ignored. I purchased a scent I currently wear and would have considered buying more but I could not wait to exit the store because the vibes were SO BAD. I will not return. Instead, I will go to Saks to purchase Le Labo. Even if the customer service at Saks is not superb, the vibes could never be as bad as they were here. I wish I would have ventured into the Aesop store instead. This is the type of experience where you feel robbed after spending hundreds of dollars on 50 ML or 100 ML of a perfume.
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November 2024 by Alex Phuong
My friend and I had a wonderful time here selecting our fragrances. Tia and Jenn-francis were so knowledgeable and took their time with us. I hope that they are recognized for their dedication to this craft. Thank you!
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November 2024 by Amy Dulin
Such a fun experience!
My go to spot for perfume
Le labo another thirteen is LIFE❣️
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October 2024 by Amirah Latiff
I came earlier in the month with some friends for the cities exclusives, but it was super crowded & the AC wasn't working, so we decided to leave. We came back at the end of the month & the AC was STILL out, which is unacceptable for a store in Texas. It was just a bad experience overall & so we decided to just buy online.
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October 2024 by marcos urdiales
Non-existent customer service. The staff have an ironic sense of arrogance for someone working in retail. I ended up walking into Aesop next store, which has exceptional customer service and proceeded to spend my money there.
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October 2024 by Federico Medina
Love it!!!
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September 2024 by N. N
JR helped us and he was so kind and made the best purfume after we had issues with potency of the refill.
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September 2024 by Ash
Thank you Jason
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September 2024 by Lexi
Jason was so helpful and kind! Please ask for him when you go in and he will really help and guide you through the scents. Thank you!! We are obsessed ? Gaiac 10 and Vanille 44 from the September collection is our favorites.
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September 2024 by J Ahmadi
We had a great interaction with Jason over the weekend - he educated us on various product lines Le Labo carried and helped us make informed choices. 10/10 will return!!!
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September 2024 by Sophia Hofeling
Jason was so nice and helpful when my boyfriend and I went in to exchange a gift today. He gave us great info on the signature scents and their new line starting in September. We ended up getting two different scents-Tonka 25 and Thé Noir 29 which both smell sooooooo good. We also got Basil shampoo and conditioner and their hand pomade that feels so creamy and hydrating. 10/10 recommend this location for all your le labo needs.
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June 2024 by Preston Barry
Today I purchased my first Le Labo fragrance. I have been wanting to get one for quite some time now. Today Jason helped me and wow did he make it a great experience!! He was so informative, patient and overall just kind to work with. I will 100% come back and shop again with him in the future! Thank you!
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June 2024 by Dailenys Gonzalez
The boy who helped me was very kind, thank you
