-
November 2025 by Keren Lopez
On November 6th, 2025, I went to Lenwell. I actually found them on Amazon, and when I realized they were located in Houston, I didn’t think twice about going there. My iPad was an iPad Pro 12.9 (4th generation) with a cracked screen, and I also decided to have the battery replaced.
A very kind young lady helped me, and before admitting my iPad, they checked that everything was 100% functional which I thought was great. They have cameras, and I felt right away that I was going to receive good service, and thank God, I wasn’t wrong. I dropped off my iPad around 6 PM and picked it up the next day at the same time. They were very professional, and when I picked it up, the same girl helped me again and showed me that everything was working perfectly.
I highly recommend this place and I’m really thankful they were able to fix my iPad. It was actually a gift for my little sister who lives in Panama no one there wanted to repair it, but luckily my mom had a trip planned to Houston, and thank God everything worked out so the iPad could be repaired.
-
October 2025 by Steve
Outstanding Performance.l live in Dallas but I checked with several people both online and in personally . Several said I should try Lenwell Digital in Huston Tx. After a short call I shipped my apple ipad down. I had great results great service, good customer service and they even had a camera so I could see the progress. They were fast and took pride in a job well done. Thanks
-
October 2025 by Carlos
I have no nothing than congrats for the amaizing service they give, Sheryl was the best taking care of my phone and my bussiness
-
October 2025 by Gotta Know Joe hobbies
Wow! What a refreshing time I had.... As a store owner and operator it breaks my soul to walk into a place of business and be treated as if I'm a burden. I found Lenwell on Amazon as a ship in repair shop and noticed they were in Houston. What luck right? Almost 1yr ago I called and received a quote, it took me all this time to drive over. My phone demanded I go..lol The quote had not changed. Let me clue you in to some news. A lot of the shops fixing phones bring your phone here, then double the fee and express how hard the repair was.
Ms Cherye, knows more about phones than MaBell or Steve Jobs. Deep tech knowledge, all business but very sweet (unless you rush her employees 🙂) She is a very beautiful young lady I might add. My wife of 40 yrs would agree.
I will never seek another repair shop as I'm a loyal customer. I'm not hard to please, but it is refreshing to have people that love there work. That is rare today. If I'm treated with respect and get the item or service I'm seeking I'm happy.. Do what you say... It is that simple yet so hard to find today. I'm not sure who the owner is at Lenwell but he need to give this young lady a raise. Thank you for getting my phone back in order. For half the cost of all the other shops I called. ... Cheers Joe
-
October 2025 by Catwoman64 Meow!
This place is IT!!! Don't go any place else! They did a very quick & efficient job on our IPhone camera! They said it could take up to two and a half hours but by the time we got home we got that call it was ready! This place is phenomenal pass it along to your family & friends you won't regret it!!!!! 🙋🏻♀️🌹💥
-
October 2025 by M A
It's the best phone repair store in Houston. I drove 2hr from San Antonio to get my s22 ultra to be fix and they take care of it . They price , professionalism, speed and services are top notch.
Charlene was really helpful and did a great job to guide me thru the process. If someone needs they phone, tablets ... to be fix. It's the place to go.
-
September 2025 by Jeremy Cai
Very pleasant experience with Lenwell. My daughter dropped her ipad pro and shattered the glass. The staff is very friendly and professional. Explained everything upfront and charged only a portion of what Apple would charge. The repair was done immaculately. They do take jobs locally and mail-in. Highly recommended!
-
September 2025 by Phil Lakin Sr
Awesome service on my busted Apple Watch-turnaround fast and the watch face looks as new. Thanks very much!!!Hope I do not break it again but if I do Lenwell is where I will send it.
-
September 2025 by Ed E
I found their service on eBay and was happy to see they were local. Gave them a call to confirm they could repair my cracked Samsung screen the same day. Dropped it off and picked it up just a couple of hours later. The repair was excellent—my phone looks like it was never broken. 👍
-
August 2025 by Christopher Reyes
Brought in a phone for screen repair and everything went perfect will return definitely!Cheryl was amazing help !
-
August 2025 by Grey Hound
I went to this store as the store timing says 9 am opening time I was their to 40 minutes but no one opened the store. Open sign is on but store is closed. Bad business and very bad business. Idk how people do this with this
-
August 2025 by Tanner D
This company will work against you, not for you
I sent my iPad in for repair and it turned into a 2-month nightmare. The package went missing, and even though they admitted they only provide $100 shipping insurance, they refused to pay out even that amount. Instead, they stalled by saying we had to “wait until UPS officially declares the package lost,” leaving me without my device or compensation.
I eventually had to charge back the eBay repair cost AND fight for the insurance payout — and that was like pulling teeth. This company will resist every step of the way, never taking responsibility, and making you do all the work just to get back what you’re owed.
They hide behind a boilerplate policy that says: “Any damages or items lost during shipping is not our responsibility.” Then they only ship with $100 insurance, which is completely inadequate for valuable devices. That’s not just bad customer service — it’s negligence.
The most insulting part is how they present themselves: they act like they’re “doing you a favor” while actually working against you. In every case, they twist the situation to benefit themselves at the customer’s expense.
Bottom line: If your device goes missing, you’ll have to take them to small claims or go through chargebacks to get anything back. They will not resolve the issue willingly.
This company does not protect its customers — it exploits them. Avoid at all costs.
-
July 2025 by Tim Wilkinson
Best price. Superfast repair. Wonderful Customer Service. Highly recommended.
-
July 2025 by Timur Kuru
Excellent service. Fast and high quality repair.
-
July 2025 by Peter
Sheryl was very nice, professional and quick in getting my phone repaired! Great place!
