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March 2024 by John-Phillip Goston
Fast and friendly service. Manager Renee was soo helpful. Lost my storage keys within the first week lol. Renee was ready with a solution and a new set of keys. First storage experience and I am very satisfied.
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March 2024 by David Ramirez
The staff are amazing at this location very friendly and they go beyond to on customer service , I had left my unit door open and left totally forgot , well the staff ended putting a lock for me and also called me left a message telling me about I had left door open in my storage .i recommend this location you won’t be disappointed with the service .
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March 2024 by Tony Asch
Renee is awesome!Update: 3-21-2024 Renee is very helpful and professional. My experience with Life Storage has been great. I recommend this location because of the care and responsiveness given to clients by Renee and the team.
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March 2024 by Darren Kemp
The staff were more than helpful especially as this was a last minute rental. Great service and super friendly
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March 2024 by Rroll
Not Great, not bad.Moving in and out has been easy, and the staff was helpful enough. Only giving it 3 stars because the rate would increase every few months, until it was twice the original price. Keep that in mind if your thinking long term. I found another space a little larger and half the price within 2 miles
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March 2024 by Meagan Alexander
This particular Life Storage is affordable, secure, and in a great location. The customer service from Karina and Renee was comprehensive, honest, exact, and expressed much care. Kuddos to a job well done!
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February 2024 by John Ross
Had a great experience here. The property is clean and in good repair, the gates work, very convenient signup on the web. Move out was hassle-free - in fact they called after I moved out to initiate the process before I was billed another month. I really appreciated that!
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February 2024 by Joel S. Dempsey
Been renting on and off for over the past decade at this physical location. From Heights self storage, to Life Storage, things were always good. In the past year or so, when Renee and current management came in, things got better! Felt the current management being more present and aware of any issues or attention to concerns. Renee and her staff really go above and beyond for so many of their customers unlike so many other storage places in Houston. With great management and an awesome location, what more could we ask for?! Definitely enjoy the extra level that Renee takes with insuring the customer satisfaction and wellbeing of her customers!
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February 2024 by C Curtis
I hadn’t gotten the chance to write my review since I was moving, but if you’re debating on where to do your storage, pick this place. I can’t speak for other locations across the city, but this one is superior to others in the neighboring area. There wasn’t a pest in sight and the climate controlled units are truly climate controlled, on top of access being very secure. They also have so many huge dollies ready to be used. I’ve had issues with other companies like UHaul where you can’t even find them and have to bring your own.They do require a particular lock so if you have the traditional round one it won’t work. But the manager made sure I was taken care of with that which I so appreciated. Moving can be so stressful, and having a safe place to store my things while I’m in transition gives me less anxiety.Not only is the space itself great, but the staff is so kind. I can’t thank them enough for their help and attention to detail. I highly recommend this location if you’re looking for storage. 10/10.
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February 2024 by Allison Ringlaben
Omg! This facility is absolutely amazing!!!And I’m not just knocking down the awful public storage unit I came from….Rene is AWESOME!
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February 2024 by Samuel Ackerman
Quick and easy reservation for a trailer spot. They gave me a great discount and made the whole process pleasant. Would do business with them again.
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February 2024 by Jillian Perez
Very helpful staff! Renee was very thorough.
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February 2024 by Robert Ramon
The staff is friendly and super helpful. I have units at a couple of Life Storage facilities and the I’m on TC Jester and W 18th st is the best hands down.
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January 2024 by Aman Anand
Chris was very helpful!
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January 2024 by Michael Bach
Had a unit off E. TC Jester Blvd for 3 weeks and was broken into with lock on and latch in slot by someone who had access to the facility. Neighboring units were broken into as well. Staff was useless at looking at cameras to see who broke into my unit stating he didn’t see anyone going to my unit in the past 2 weeks, didn’t even see me on the cameras setting up a shelf outside my unit in the hallway 6 days before the break-in. Staff said he would recheck cameras but never followed up with me. Cancelled and moved out the day after discovered break-in. Now I have to do a claim with insurance to potentially get money for my loss. Do not rent a storage unit regardless of the location.
