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March 2024 by Nellie Rose Spangler
Rented with them for two years straight
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March 2024 by Jasmine Wallace
I visited the location on Bissonett and the customer service was outstanding. They opened a couple minutes earlier than the opening time so I didn’t have to wait outside. Pleasant employees that communicated all the correct information. Mrs Eleanor was awesome she is the lady who assisted me in renting out this storage unit. Fast, Easy and Convenient. I’d give them 10 stars for the service provided ??
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March 2024 by Rosalva Valles
Eleanor was exceptional. Very friendly and caring. Easy move in.
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March 2024 by Tony Mayer
We stored our household goods at Life Storage for over a year and Eleanor and her team were great. Access is easy and we never had any issues.
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February 2024 by Cathleen Smith
Ms Eleanor Edward’s service has been above and beyond again today! She got me moved into my new unit, with all my problems I brought with me, with grace and understanding. I have been using storage here for several years and will continue to do so because of Ms. Eleanor’s care.
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December 2023 by Emily Jackson
After I had water damage at my house, I needed a place to store my belongings while the rebuild happened. I called several places to get quotes, and Life Storage had the best offer/price. Additionally, they didn’t try to gouge me by charging me on the first of every month which other places do. Their process was to bill based on the date that I entered the unit. My first day in the unit was October 13th so my first charge was on November 13th (my deal included the first month free). The storage place was very secured with gates and cameras, and the hours were wonderful for current customers (6 am - 10 pm). Additionally, it was very easy to work with Eleanor and another woman whose name I didn’t get. Finally, when I was done with the unit, closing my account was painless. All I had to do was show them a picture of my empty unit. Done! I would highly recommend Life Storage to anyone who needs to store their belongings, but plan accordingly because their units go quickly!
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December 2023 by Larry Gilmore
Moved in three months ago, $90 a month. Get a card in the mail today that my rent is going to $170 a month! Nearly double in three months! I called and the lady tells me that after you have been a customer for a while they review you rental and increase it. I will move out before I get scammed. Everything else is fine, clean facility. I wonder who else this is done too?
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December 2023 by Conner
Eleanor and the staff were wonderful. Very smooth process getting set up. Very friendly and professional. Would recommend.
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December 2023 by Jill Hord
This is our third time renting with Life Storage on Bissonnett. Dennis, Omar and Elenor have been so helpful and professional. They have great follow-up, clean units and run a top notch operation! We would not rent storage anywhere else!
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November 2023 by Jim Goddard
I can't say much for the storage facility itself, as I never made it there! However it took almost 6 weeks to get a refund from them with many phone calls! They are very incompetent when it comes to helping a customer! Had it not been for a lady named Eleanor, I don't think I would have ever gotten my refund! As far as I can figure, this is not a good place to do business!
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November 2023 by Molly Connely
Eleanor was here in 2012 and one of the reasons I always come back! She is helpful, kind and understanding. The property is spotless and I always feel safe on the property. I wouldn’t store my belongings anywhere else. Thank you!
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October 2023 by iman menshawi
Great experience with Eleanor. Very professional and thorough. Helped me get set up, took the time to show me where everything was. Went above and beyond. Thank you!
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October 2023 by Brook Mays
Had a great move-in experience thanks to Ms. Eleanor! She was extremely nice, informative, and helpful. Setting up everything online was really easy and the unit was clean and open for me when I arrived. Much better than the other facilities that I've used. Thank you for everything Ms. Eleanor!
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October 2023 by Andrew Levine
I have been a customer at life storage many years , and have rented many units at this facility. Elenor the manager deserves 10 stars for her ability , help and kindness for many years. 5 stars is not enough for such a dedicated employee.Andrew s Levine?
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September 2023 by B W
When I first moved to the Houston area I needed extra storage until I got settled in. The site manager Eleanor was very helpful and professional throughout the entire process. Just ask for Mrs Eleanor for anything you need. Very nice lady.
