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February 2024 by Brittany
Amazing customer service!! Always friendly and so helpful! Definitely my favorite location to shop?
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January 2024 by Regina Fugat
The store itself is beautiful, nice service.The clothes are oh, so bright ?
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January 2024 by Julie J.
Lovely store and merch but the last two times I have made a purchase at the Highland Village, I was overcharged. When I returned for a correction, I was made to feel as if I was to blame. No accountability or apologies whatsoever. Be sure to check your receipt before you leave the store or you'll be dealing with an entitled sales clerk when you get home.
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August 2023 by Leslie Cottrell
One of my favorites!Love!
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May 2023 by Natalia Dominguez
Beautiful store. Beautiful clothes & Beautiful service.
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May 2023 by Lola K.
This store is the best and I love shopping herel! Karen went above and beyond for me multiple times and she is so wonderful. I love shopping at Lilly in-store and seeing all of the great new arrivals. They get new merchandise in all the time so the selection is always fresh.
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January 2023 by Brigid W.
I love Lilly! I love the beach, so their bright clothes are perfect for me. They offer casual clothes to formal clothes, which is very great diversity. The sales associates are extremely nice and professional. I will go shopping here every few months.
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October 2022 by Betsy R.
Received a Lilly blouse as a gift. One would think a $200 blouse would warrant a liberal exchange policy. No receipt, 90 days and no return/exchange. Sales associate said she would check with her "manager" then came back and handed me the blouse saying there was nothing she could do. "Sorry." The manager didn't even have the courtesy to speak to me personally. Walmart has a liberal return policy but Lilly P. does NOT!! The sales associate was less than warm and attentive. Consider another retailer before purchasing Lilly P.
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August 2022 by K J
Super nice ladies at this LP location.I walked in right before closing time not knowing exactly what time their closing time is for Sat. They were welcoming, courteous and pleasant." Thank you ladies, for being so sweet ! ".
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May 2022 by Cathy Bartczak
I was scrambling to get some matching golf skirts for an event and Robby was amazingly helpful! In less than 5 minutes on the phone she had everything ordered and on its way! Great customer service! Incredibly professional!!!
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April 2022 by Aloma Geer
Beautiful store and wonderful staff provide the best shopping experience! Love to shop at this store!
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January 2022 by Isa Padron
Great quality clothing. Original designs. Nice customer service, I love the environment of this store location
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December 2021 by Ee K.
Today was my first venture into this store. First off, this is not a good time of year to try shopping in the River Oaks Shopping Center. Parking is nonexistent, people are very aggressive trying to get that parking space. OK. On to the store. Very pretty inside, cheerful, colorful, inviting. I did not spend much time as I was gift shopping, but I got a very good vibe. The two salesladies were super friendly, helpful, cheerful. I will definitely go back when the Xmas season is over and enjoy the store. There are some chairs there, if you want to bring someone else who is going to sit and wait. Wouldn't mimosas be a nice idea?
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November 2021 by Elizabeth F.
Not like it used to be. Enjoyed shopping here more a few years ago so I buy all my Lilly online now
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October 2021 by Heather S.
Love the styles and the service was lacking today. There was one gal, busy with other patrons, who seemed great. She greeted us when we walked in and even apologized for not being able to give us more attention. I selected my $500 worth of items and went to check out. The first gal, who was still helping the other patrons, had to ask the 2nd gal (who was behind the counter on an iPad, to help us, who then invited us to the counter to check us out. I asked if there were any coupons available and second gal said there was one available and it expired today. Then, she went to the back to get this "coupon" which turned out to be me signing up for a credit card, which I had to pay $75 to get 20% off. I think this gal may have been in training, and she came across quite...pretentious, is the only word I can think of at the moment. While I enjoy the clothes, I will shop online moving forward to avoid that awkward situation.
