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December 2025 by Nathan Ngo
I had a fantastic experience thanks to the retail sales associate who helped me today. She was friendly, patient (during holidays rush) and really knowledgeable, taking the time to understand what I needed and making great recommendations for myself and gift for friends. I never felt rushed, and her positive attitude made the whole visit enjoyable. Excellent customer service Mary Lou!!!
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December 2025 by Alexia Gonzalez
Unfortunately, I had one of the worst experiences at this location of L’Occitane. I walked in to do a simple return for a holiday gift, as the person I purchased it for did not want it. When I walked in, the lady at the counter did not greet me and was condescending during the entire interaction. Her name was Mary Lou, and she was entirely unprofessional. I understand asking about product satisfaction but making a customer feel guilty about doing a return is very unbecoming of the store’s customer service. I tried making small talk with Mary Lou, but I was instead greeted with silence and a demeaning glare. What was supposed to be a simple return was turned into one of the must uncomfortable interactions I’ve had with L’Occitane. I generally love their products, but this alone makes me not want to shop here any longer.
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December 2025 by Ash
Thank you Mark and Chance
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November 2025 by Nyi L
I don’t know if they were having an off day or what but the workers were very condescending and not welcoming. It felt like they wanted me to leave as soon as I walked in which was odd, because it was 3 in the afternoon on a Saturday when every other store was busy EXCEPT theirs. Awful awful energy. Would not go back to this one particular branch even though I was excited about the products. Awful.
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September 2025 by Davis Donovan
Rude, they don’t greet at all. I’m very disappointed.
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August 2025 by Mariangel Malave
Everything is high quality
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June 2025 by Destinie Ray
Always a lovely experience 😊
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May 2025 by Kyu Oh
Worst customer service I’ve experienced at a L’Occitane store. Their workers are rude and disrespectful to customers. I would go to another store or just order online. Not worth a headache dealing with the workers here.
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March 2025 by Shellsia Friend
LOVE, LOVE, LOVE L'Occitane staff and products. Special shout out to Jersey for always being so attentive and informative. I will ALWAYS be back, my skin is addicted!
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January 2025 by Emily Certain
Loved this location! Associated were super helpful in helping me find what I was looking for and offered the most beautiful wrapping for my Christmas presents
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June 2024 by Shashua Bates
Delia needs to work on her customer service. Her attitude is as raggedy as her eyebrows. I told her that I wanted to do an exchange and she rudely asked What did I want to exchange. After I asked her if she does exchanges at all, and she replied “ if you don’t have a receipt then we don’t do exchanges”
I didn’t mind that I couldn’t exchange my product, it was Delia’s rude response that surprised me.
L’Occitane is supposed to be a prestigious brand but my interaction with Delia was less than stellar.
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June 2024 by Saira Naqvi
I wanted to comment on the stellar experience I had at this location. My mom and I came in yesterday to L’Occitane and had the best customer service. I don’t think the associates were that nice the previous times. But her name was Jersey, she was super helpful about informing us about the products. I hope you guys hire more people like her !
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November 2023 by Rebeca Rodriguez
Really helpful assistants
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October 2023 by Amy-May L.
Horrible store. Bad staff. They are aggressive sales people with no respect. I will be going to Sephora.
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October 2023 by Chance Hindman
Very unique high quality products.Great customer service.
