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December 2022 by M
This location is not given enough support from a corporate backing to be successful while still maintaining employee morale. Thus the 3 star rating from last years.
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September 2022 by Jenny Jackson
Awful customer setvice. Waited about 5 minutes in line to check out. The first sales clerk to become available called me over and as I was putting my clothes on the counter she looked over at the other two clerks (still checking out their customers) and said “oh they are almost finished. You can wait for one of them to become available”. She then proceeded to walk to a table and straighten up the clothes on it. There was already a clerk that was on the floor doing the same thing. I put my clothes down on a table and walked out. Customer Service in America has gotten so poor that it must the result of millennials training millennials.
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May 2021 by Cynthia J.
My sister introduced me to Loft several, several years ago and ever since I have fallen in love with the clothing styles they offer. The clothes look very professional or casual and classy. Also, some pieces are great for your airport outfit. I went to the mall with my Mom and she definitely was excited about purchasing a few items. I honestly didn't need another outfit but I literally bought the first dress I saw the minute I walked through the store, lol. I ended up buying a cute plaid dress and a cute pant and crop top set. Both are so cute! I saw other pieces I wanted but I definitely didn't need any more items. The staff here was so sweet. They had a 30% sale on marked items and the majority of pieces were on sale. My mom purchased two shirts and a really adorable sweater. I'll be back in six months or a year, lol.
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January 2021 by el conejo Luna
Exelente customer service
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September 2020 by Jackie Ellithorp
They always have what I'm looking for and then some as far as fit goes. Staff is friendly. Can't complain.
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August 2020 by МарияAshley Young
Very helpful, kind considerate! Beautiful selection of dresses! Highly recommend!!
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July 2020 by Corrine Daignault
First time shopping with them. I had been looking everywhere for a cute quality romper and they had one for me! Last minute. Ordered online and VERY fast in store pick up. Ashley provided great, friendly service and answered all of my questions. Very nice experience with them :)
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June 2020 by Ashley Reed
Just went in and the store was empty. Two employees didn’t greet me or say anything. No music. Not a great season. Honestly depressing vibe
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January 2020 by Fox E.
If you have Loft-y ambitions, you may as well come to Loft. Just be careful, I loft my phone here once and didn't get it back. Jk btw. Barbie is not a fan of these clothes by any stretch of the imagination, because they're just a little bit too conservative, flowery, and dressed down for her. Having said that, it's well worth your time coming to check them out because they do have some stuff that a lot of people would like. They're in the Memorial City Mall, so there's a lot of competition, and while service is nice, I don't think prices and products will be enough to keep us coming back here regularly.
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January 2020 by Sarah Silva
Selection was OK. Catch them on a sale for it to be worth it. The quality of their clothes (fabric, buttons sewn on properly, color options) has improved. Not so much in their pants section; Everything seemed to be for one or two specific types of bodies, skinny and slender, no curves.
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January 2020 by Lian Oyerbides
Their clothes fit me without alteration, unlike most clothes I that buy from other stores.
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December 2019 by Farida Rupani
I always enjoy this place
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July 2019 by Khurram Raza
Nice Design clothing. Bit expensive.
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May 2019 by Zachariah Simmons
My wife just walked out of here practically in tears. She had spent a lot of time picking out hundreds of dollars of clothes to buy for her birthday and when she was ready to try the clothes on the staff rudely told her she could only bring a few items into the dressing room at a time. My wife looked around and saw many other people with MANY more items of clothes going to the dressing room. The staff also rudely told her she couldn't keep the clothes she wasn't taking into the dressing room?! They took ok her clothes and put them up after she into the dressing room with the few items allowed. This is DISCRIMINATION and this company should be fined and the rude racist staff should be fired. Manager on duty was David Valdos.
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May 2019 by cynthia specht
Wow, what a fun and happening store! I was in a rush looking for a cute top to change into before l met with with my son and his gf for dinner and a movie. How fortuitous for me that Memorial City Mall at Gessner and I-10 wss on the way. I had roughly about 15 minutes to find a new top so imagine my surprise that as soon as I walked into Loft I found a perfect top and jacket! Julie and Natasha, the two lovely ladies working there understood I was in a rush and helped me find my size and sent me happily on my way. I was so impressed with the selection, prices and especially the customer service that i plan to return for a full shop before I return to the Netherlands.