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October 2024 by Michael Ogg
This was our first purchase at Lovesac, and we dont have our sectional yet, but the sales expeience was top notch. It's a little hard to understand, but this Furniture is like Legos, the flexibility and the options are almost endless. That being said this is not cheap. You can tell this is very high-quality furniture & Flexibility is the appeal. Jan, our sales lady was top-notch without being one bit pushy, she explained the entire system to us and made us feel very comfortable. So now we have a sectional that can easily be turned into a couch and a chair or a couch with two chase loungers is quite impressive. Oh yeah, and the best part is the material on the furniture is 100% washable.
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August 2024 by Ralph Satija
We bought in May when company came to display at Costco .
Set up was not easy at all
They are not comfortable either.
I miss my old IKeA couch to bed which was much cheaper
Not worth the cost .
I cannot return as it’s too late otherwise I would do it now
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April 2024 by Jennifer Hoang
My boyfriend and I were exploring our options with lovesac online but wanted to see how they felt in person, so we decided to stop by before going to the gym. Gabby welcomed us with open arms in the store and gave the most perfect demonstration. She went over all of the options lovesac has to offer, she was patient with our questions, and she really sealed the deal for us. The very next day, we ended up buying a lovesac sactional for our home. Lovesac reviews on reddit posts are what brought us to Lovesac, but Gabby's amazing customer service is the reason we were locked in. Thank you Gabby!
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January 2024 by Jover Felix
Excellent service! The person that helped us was very kind, knowledgeable and guided us through the whole process. Would definitely buy from this place again!
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December 2023 by Draven Pascual
I’m thrilled with my latest purchase and the excellent service from Foley and Jan (I’m sorry if I misspelled your names). They offered excellent styling tips and made sure I had the best deal and pieces to style my living room.
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November 2023 by Pamela Johnson
Great customer service at the store!!! Very Helpful and knowledgeable!
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November 2023 by Luke Chandler
Great service , very attentive!
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November 2023 by Frank Beans
Easy transaction and great customer service!
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November 2023 by Brian Vitrano
They are so friendly and incredibly helpful. Can't say enough.
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November 2023 by Kojo Ofori
Service was great
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June 2023 by Patrick B
A really great group of salesmen, they went into detail about what they chose for their own lovesacs, walked us through the ordering process and helped us finalize everything. I will say that the customer service outside of this store is absolutely terrible. They give no insight as to when your couch will arrive, they just say that we will hear something in 2 weeks and if not then call them. Really weird shipping process. No explanation as to why it would take 2 weeks just to tell us anything at all. I’m giving this location 5 stars but not the company as a whole. Hopefully the couch is as great as I’ve seen in other reviews. I can see why the store associates said to buy direct from the store and then they could help us out. Definitely buy from the store, don’t buy online.
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June 2023 by Jennifer Soliah
Super helpful and patient staff. It was hard for us to pick the fabric that we wanted for our couch. However, the team did not rush us helped with selections. Suggested a better layout than what we first had intended. Can’t wait to get our new love sac.
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April 2023 by Chris Lucas
Awesome and friendly service. They where very attentive to me and explained everything about there great products. Highly recommend these folks and the store.
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April 2023 by Hunter Gallahar
My experience at love sac has been wonderful! My boyfriend and I decided to move into a place together originally in December and things changed with the apartment we wanted so we had to postpone getting our couch until February but Sunil and Luke provided us a great experience during both the encounters it took for us to finally purchase the couch of our dreams along with providing wonderful discounts in general and for myself being a healthcare worker. I really appreciate them.
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February 2023 by Maria Pedraza
Very disappointed, when I buy the furniture they told me is going to be delivery between 2 or 3 weeks. Was not true they delivery in 3 days . Any person can be happy because was quickly, doesn’t work for me since the address that I provide is my new apartment and it’s not ready. I called to hold the delivery and Lovesac said they can not do nothing to stop the delivery that I can do it true FedEx , FedEx said they can not change the address because only the sender can do it . It’s the worst experience since you not talk with a real person but a computer that doesn’t help
