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February 2024 by Darlene High
I was home if home Depot doesn't have it I know Lowe's will
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February 2024 by Richard Juarez
Big selection very cleaned and well organized. But not an employee in site to offer help. They offer free air for your vehicle.
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February 2024 by Lu
Good prices , store is always clean , and staff is friendly.
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January 2024 by maricela tovar
Customer service sucks
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December 2023 by Humberto Reyna
30 minutes and no one could give me a drill, everyone without anything, they just wanted someone else.
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November 2023 by Tito Alas
I like
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September 2023 by Luke Lakoyah
Sergio in electrical helped me out today when I had no idea what I was doing. Thank you so much I can now finish my home project.
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September 2023 by Gavin Babineaux
I think Lowe's has nicer more modern stuff than the Orange competition, but to stand in lumber for thirty min with ZERO help and people walking past you real quick to not help? Pretty upsetting. Kudos to the Pasadena Lowe's for being there to answer my questions earlier this morning.
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September 2023 by charles r
Giving this a 2 because the salesman was nice. Bought a refrigerator a week ago and called because I noticed the price on the refrigerator went down a significant amount was trying to see if I could get the price difference back since it was only a week and they said no.
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August 2023 by Trent D.
Everyday must be a Monday for Michael the way he treats his customers. Straight rude and quick to dismiss my questions offering me no help at all. Thanks for nothing Michael. When working in the service industry and doing nothing to help your customers. You sir are the reason people do not come back to this location. I hope corporate sees this, as this isn't the first time I've gotten a rude response from you. Sad...
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August 2023 by Danyule Medeiros
I work here now so I'm a little biasedBut I have been told we are better than the home Depot down the roadHas better prices than the Best buy across the streetAnd our staff is far friendlier and easier to get along with then either of them
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July 2023 by Elida M.
Horrible customer service. Waited on hold over an hour to finally talk to the manager she said her name was Kelly A. Trying to get some floors measured so I can I order the flooring from you guys but it's been a week and no one has called like she said they would. Also just called corporate customer service and they said I would have to call the store direct or go in to get this done. Like what's the point at this point might as well go to home depo and give them our business since this company clearly doesn't care about trying to take care of customers and get their business.
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July 2023 by Noemy O.
Store as everything you can possibly need. Been coming here for years and let me tell you one thing that bothers me the most and employees there too. There's an employee there named Michael who works in the pro department. Always asking if your card is a business card. And if it's not , he is steady bugging you to apple for one and won't stop bugging and that is so annoying. I'm pretty sure I'm not the only customer who has experience that.
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July 2023 by Sarah Cortez
We purchased a refrigerator & the delivery guys barely spoke English & were rude. They had a terrible attitude. They said there was a valve leak so they couldn't install it. We were told to fix the leak & they'd come back, same day. The leak was fixed so we called back & the number said they aren't working so we called the store. There, too, we were given the run around on the phone & was told they probably wouldn't come back out. So far all around, the experience has been negative.Not long ago, we purchased a stove & in less than a year, the oven stopped working. When we called about the warranty, no one can seem to find it or that we even purchased a stove. I will start taking my business elsewhere for big purchases.
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July 2023 by phillip arroyo
Lowe’s is typically my go-to home improvement store when compared against the other big name place; mostly because of the customer service as well as the availability of employees to help one out when needing to find things. Yet as a previous post made mention customers here (Woodforest location)are treated as an inconvenience.Last week I visited this location with the goal of purchasing $300 worth of R30 unfaced insulation. I loaded up in my flat cart and proceeded to contractor checkout. The cashier began to ring up the insulation which was ringing up incorrectly against the price on the shelf. I made mention it was incorrect and because she was alone she said she wouldn’t be able to verify this. No problem I said as I volunteered to take some pictures for her. (Big mistake)…I took 3 picture from a distance as well as close ups. Took them back to the cashier showed her and she made mention she had to call her manager for any differences. Manager a Hispanic female 5’3 (didn’t catch her name so using the only descriptor I can think of) came and said that my pictures were not good enough and that I had to go and take some more if she wanted me to honor any price difference. I tried to apply logic and made mention that she just passed up the aisle and she could have got her own pictures exactly how she wanted them to turn out. With an attitude and not letting finish my sentences she said her employees often stock items incorrectly and if she went to take her own photos she wouldn’t honor any price difference. I said I don’t need any honoring I just want to check out and pay for my products based on the price I saw at the shelf where I got my products further more I also don’t want to be doing someone else’s job running back and forth taking picture and so on, fool me once shame on you, fool me twice shame on me…Manager reiterated to “go take your own pictures”, I said no and don’t you have other employees who can do that if you’re not wanting to? Manager said no they are all busy and if I wanted to I could go and find one and tell them to take a picture. I told the manager that I was not their boss and I had no authority to ask another employee to do a task. Needless to say the poor customer service from the leader of the organization is a great indicator about what to expect when you go visit this store. Retraining is needed at various levels. Took my $300 elsewhere.
