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March 2024 by Basilio donatello luigi Cucinelli
Hello Thank you for viewing my message.On 03/23/24 I arrived at this lubys location.I was mistreated by a rude and ill mannered employee. I originally wanted to overlook this employees misbehavior. As I chewed on my food, I tasted the body and wingspan of an insect. I spat the insect and inspected it. I was disappointed by the mistreatment of the employee and the experience eating a bug on my food I reported this to a manager.I told the assistant manager what exactly happened between me and the employee, my time of arrival, and the discovery of the bug in my food. At first the manager seemed to resolve the situation appropriately. The manager offered to refund my money and food from the selection area.As I was talking to the manager I felt a person remove a item from my hand without my consent. The manager removed it to inspect it at first without my consent. He is invasive , I wanted to be friendly and grateful for his offer so I kindly informed him not to grab the insect from my hand. This is my evidence against this store to provide to a safety health department, corporate office or attorney (worst case scenario if health is negatively affected)The manager said THATS NOT A LADYBUG THATS A PIECE OF SPINACH.My perception changed. I suspected the manager had intentions to destroy the insect/ evidence I had. Or deny its a bug with or without the proof. A female employee also LIED and said its a piece of spinach.The woman said this after she heard her boss say the same thing. They were a few feet a way from each other and heard each other perfectly. They willingly lied to protect their interests and disrupt a report to the health food department.I walked up to visitors. I greeted them I identified myself and displayed what I discovered in my food to see if they think its a piece of spinach. The visitors confirmed it was a lady bug with a wingspan. The manager kept invading my space, misused his authority (banned me from the property to not be reported to the health department, and called the police on me over a civil issue.Ill add the managers mouth smelled like liquor. The manager asked my friends if I had mental issues, angrily refused to give us a refund (as promised earlier) andI was transported to the hospital witha bp read out of 157/100 and other health afflictions.STAY AWAY FROM THIS BUSINESS.They have many bad reviews. Many bad reviews relate to rude, careless,and unprofessional employee conduct behaviorEating food with insects is not the same as eating food alone
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March 2024 by Rose Sparrow
Food cold , oof steam table? Food did not look good, visit around 6.30p or7p during
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March 2024 by Admin User
Got the angus hamburger steak and I asked for it to be well done after the server cut into it to show me. The server took it back to the chef and the chef refused to cook it saying it was well done. The manager had to cook it. Thought it was pretty awkward. Will not come back to this location again but I do like Luby’s a lot in general.
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March 2024 by Aurora Starling
Food was for pick up got packaging was broken plastic and cut my hand opening it as I did not know it had a large hole in it with sharp edge.
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March 2024 by Barney Smith
Food is good thanks to GODWheelchair accessibility: Someone has to open the door for you if you are handicapped thanks seafood
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March 2024 by Joel Garcia
It was better than I remembered it being as a
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March 2024 by Gloria Causey
I got the liver and onion combo the liver portion is so small I got one whole piece of liver all the pieces was little pieces and fried hard the dressing taste like water the price is higher but the food was nasty I think instead of sweeping comments under the rug do something about
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March 2024 by Francisco Minutti
The Best Lubys food fresh and good portions good customer service.
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March 2024 by GG Jones
Liver and onions!
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March 2024 by Francisco J. Diaz
The place is nice but the service is not that clear, not all the employees but there are some of those who are promoting you who treat you very badly that it even seems like they give you food for free and I don't want to seem racist but the employees who are like that are African Americans because the others were very kind to us, it was my first time coming in and that way it left me with a bad impression.
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March 2024 by Josue Hernandez
Great, a lot of food great price good
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March 2024 by James Pierce
Home cooked meal that needed some salt but it was very good.
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March 2024 by Victoria Duffie
Always enjoy the
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February 2024 by Alexandria Renee Huckaby
Loved it! Luby's always has such fresh tasting food .
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February 2024 by Lilly Solano
The food is good, sometimes it's cold and the team work for the food line don't always work as a team.It's a bit pricy and the waitress isn't always friendly or attentive I've had better table service at chik filet fast food restaurant.
