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March 2024 by Lexie Henckel
Hadn’t been to lush since maybe high school when I used to be obsessed with the bath bombs. Went in the other day because I was in need of new hair care and I’ve always loved their ‘honey I washed the kids’ soap. I was actually having a bad day and thought it might cheer me up to go into lush and just bop around. Logan was AMAZING! He let me try new shampoos and soaps I wouldn’t have picked for myself and sent me home with multiple samples. He was knowledgeable and just a fun guy to chat with. We laughed and you could tell he really cared about the customers. He turned my day around. What he doesn’t know is that after I went home, I let my boyfriend try the new things I had bought and we went back the very next morning for more so he could have his own! The assistant manager that morning (I hate that I forgot her name) was so helpful! We will be back! Looking forward to their bigger store opening! :)
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February 2024 by Paige Horrell
Came into lush today with no clue what I wanted and, Journey was there to greet me and was very prompt to help me find just what I was looking for! She was very knowledgeable about the products and had fantastic customer service. Love to see it, thanks Journey! Will definitely be coming back!
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February 2024 by Lisa Donaldson
Great products and knowledgeable staff!!!
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January 2024 by Bailey Wildgoose
This was my first time going into Lush. I had heard that the shampoo bars were amazing and went with a friend to check it out. I was overwhelmed by the amount of product when an absolute angel of a worker, logan, helped me! he guided me through the entire store and talk to me in detail about what would fit my needs. Plus, he was sooo funny. I had an amazing time shopping and let me say, the “new” shampoo bar and “glory” conditioner, that i got because of his recommendation for my frizzy hair needs, has made my hair so soft and frizz free. i’ll be returning for sure. he deserves a raise!!!
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December 2023 by Nida D.
I'm very pissed about my experience I went in to make a return and the lady doing the return charged me instead of doing a return so then now I had to do two returns and now money is missing from my account that I won't see for another couple of days I will never come back to this location again they need to put someone who knows what there doing because this is ridiculous and should not be happening.
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October 2023 by Shiree Picciau
Lush is always amazing, but this time was exceptionally wonderful.The 2 ladies working were so sweet. I wish I would’ve gotten their names, but I didn’t. One had curly hair, and the other one had two braids. They were so sweet & helpful.I love lush & always appreciate great service.
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October 2023 by Briah Cain
The girls had Ann amazing first time experience. Thank you ladies so much!
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September 2023 by Deziree Efigenio
If I could give them a 10/5 I totally would. Shawna helped me find the items for my dry hair and even helped with finding items for my dry hair! Couldn’t keep my eye off of their headscarf’s and Shawna and Sunny helped to pick a design and sunny offered ways to tie it up into my hair! They even helped when I had the most unfortunate thing happen a little while later in the mall. Super sweet, super caring ladies! Made me feel so taken care of as a customer and as a forgetful mom with a two year old. Go visit them and tell them they are amazing!
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June 2023 by Elhadje Bah
Sunnis is the greatest ever. Knowledgeable and warm. She is a credit to Lush. Show her and her shop some love
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June 2023 by Christina Griep
Absolute WORST customer service experience that I have ever had. Two employees in the store, no other customers and we felt so ignored. No greeting, no offering to help. Several times I had to ask for help (when they were in a conversation) and felt like I was being a bother. After walking around, a third employee came and was helping a customer, completely ignored that I was waiting by the register and took the customer she was helping to finish his purchase at the register. I put my stuff back and left after feeling embarrassed and ignored. It was my first mother's day and my husband took me there so I could treat myself. Completely terrible experience- definitely won't be going back and DO NOT recommend this store. I would give 0 stars if I could.
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May 2023 by Maria Dupre
Topnotch products. Picked up a coca cola scented bodywash on their Mario weekend. My nephew loves it. My daughters love their bath bombs and bubble bars. Wish they had more promos or coupons
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April 2023 by D
I love this store and the way it smells! The employees are always so friendly and helpful, it makes going here a really nice experience. I also love that you can get a few samples of things you're not sure about buying and they treat you respectfully if you ask for samples while purchasing!
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April 2023 by Do
I love this store and the way it smells! The employees are always so friendly and helpful, it makes going here a really nice experience. I also love that you can get a few samples of things you're not sure about buying and they treat you respectfully if you ask for samples while purchasing!
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April 2023 by Christine H.
Lush ReviewHave been looking for a better shampoo/conditioner. I've always had long hair, yet recently cut around 6 inches off for over all health. It really seemed like my hair was in shock, dry/frizzy. As I walked in this dainty lil shop in Willowbrook Mall, I was pleasantly surprised. Jessica gave me minute, as I looked around, then asked what she could help with. I explained my dilemma and what I wanted.I decided on the Coconut Rice Cake, softens/hydrates, made with rice water. The Candy Rain conditioner, made with collected rain water, smelling clean, not overly perfumed. And The Roots hair treatment for fine hair is great, builds some body without being heavy/greasy. She threw in a little sample of wasabi shampoo that simulates hair follicles and a sample honey balm that my lips are still thanking her for! Don't forget to pick up a lil rust proof Tim to keep your bars in! Although a little pricey, you honestly don't need a lot to get the job done, so over all value is pretty good. My hair is definitely silkier, shinier and smells great! The shampoo bar cleans residue off like a champ. I started with less, then added a little more of the conditioner as my hair was dryer than I thought. I think I've found the new hair care products I've been looking for! It's nice to have a shop to go in and see/smell your choices. If you're not sure what to choose, as for Jessica. She'll point you the right direction!
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April 2023 by Christy Nguyen (Christy Content)
10/10 Excellent customer service! My favorite store at Memorial Mall. Only reason, I come to the mall, honestly.
