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September 2024 by Raven
I don't know that I've ever been in a MAC store before. But I entered this location with not so much as one employee greeting me. One associate was applying makeup, one associate was sitting down on her phone, and the 3rd associate was helping a customer. I walked around with someone with me.. Looking lost . Because I needed guidance. Another customer entered and an associate asked her if she needed help. I left due to not being serviced and we went to Saphora where I quickly spent money. The irony is it was packed liked ants in Saphora but shortly upon entering an associate assisted me. When MAC only had maybe 3 customers.
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July 2024 by Joyce Lewis
Horrible customer service!!! Years ago, I used to go the Galleria MAC store on a regular basis but they no longer provide the great experience and excellent customer service I was used to. Their makeup skills aren’t as good either. I totally understand why the store has very few customers and can function with one employee on the sales floor.
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April 2024 by J Carmouche
As a loyal NC Studio Tech user, I recently decided to switch to MAC’s serum powered foundation and ventured into this store with high hopes. However, my first experience with their new line was anything but satisfactory.Upon entering the store, I found only one associate working the floor. Despite my obvious need for assistance, she was engrossed in applying makeup for another customer, leaving me feeling neglected and overlooked.Throughout my visit, I had to continuously interrupt her to ask for help, which made me feel like a burden rather than a valued customer. Moreover, I endured a nearly unbearable wait of almost 10 minutes at the checkout counter, as the same associate prioritized finishing up with the other client’s makeup. I was the only other customer in the store!This lack of attention to store patrons and the prolonged checkout process left me thoroughly dissatisfied. In hindsight, I regret not opting for the Rice University location, where I might have received the service and attention I deserved.Overall, this experience was the epitome of disappointment, and it has certainly tainted my perception of MAC Cosmetics at the Galleria location.
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March 2024 by Temmy Farri
Prob the first customer they had today. And I was disrespected, possibly because I’m black, she kept asking me what do I mean, asked about the brush, the sales woman asked, what do I mean brush, what do I mean if they are clean… what do I mean I mean I’m wearing sunscreen. I walked out and left and cleaning off the mess she put on my face. And no, she wasn’t black.
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October 2023 by James Robinson
My salesperson was fabulous her name is Oceanna.....she is an asset to the Mac Cosmetic Industry.
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September 2023 by Jessica Sasser
My niece wanted to experience something different and I happened today!! What a great time she had getting her face done today
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May 2023 by Brilliance Cleaning Services
The girl blonde curly hair with big scary eyes that was works weekends, so freaking rude. The store says Mac not your name don’t act like you own the freaking store you stupid. WORST SERVICE
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May 2023 by Jocelyn Howard
Great customer service. Gabriel did a wonderful job helping me.
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March 2022 by Crystal Mann
Amazing experience with artists on location
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November 2021 by Debby Hughes
Very helpful and knowledgeable staff!
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November 2021 by Luisana Pineda
The best products and the best service. Excellent service from the gentleman Simón. Excellent service
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October 2021 by Sher
The staff was attentive and very helpful.
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December 2020 by Susan Ho
I am unsatisfied with a recent postmates delivery to my house. I ordered liquid foundation, but got powder instead?? Y’all need to verify delivery orders before sending them out. I ran out of foundation and needed it for an event, so I just kept it. However, I am highly disappointed.Also, I had placed a pick-up order the day prior, but didn’t want to deal with the Black Friday crowds. The following day I placed the delivery order and it looks like I’ve been charged for BOTH the pick-up and the delivery order. Yeah, I’m going to need one of those orders refunded and voided.MAC double-charged me AND gave me the wrong product.
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December 2020 by Susan H.
I am unsatisfied with a recent postmates delivery to my house. I ordered liquid foundation, but got powder instead?? Y'all need to verify delivery orders before sending them out. I ran out of foundation and needed it for an event, so I just kept it. However, I am highly disappointed. Also, I had placed a pick-up order the day prior, but didn't want to deal with the Black Friday crowds. The following day I placed the delivery order and it looks like I've been charged for BOTH the pick-up and the delivery order. Yeah, I'm going to need one of those orders refunded and voided. MAC double-charged me AND gave me the wrong product.
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November 2020 by Hina Suleman
Love it
