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March 2024 by Sridhar Narayanan
Sent me vanilla ice cream and whipped cream when i ordered classic sundae and argued with me on why it wasnt their fault. My uber eats order clearly says classic sundae and all i got was a bucket load of whipped cream and a cherry on top.Never buying from them again. Would recommend thinking twice before ordering from them. They dont seem to have common sense or good customer service.Worst experience i have had ever.
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August 2023 by Amelia Perez
The ice cream is good as always I’ve gone to this marble slab location most of my life and now with the new main manager he’s rude and greedy with things. I used to get the prefect amount of everything. I asked him for extra of a topping n he seemed to catch an attitude about it. I was also telling him what I wanted in my ice cream and he raised his voice to say what like sir idc that ur wearing ur AirPod but don’t come at me bc u can’t hear. Then I put in the wrong number for the rewards and I asked if I could change it n he acted like he couldn’t change it. I didn’t tell him anything though because I’m not the type of person to raise hell. I just left it alone. Anyone I’ll be going to any other location.
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August 2023 by Precious Whitener
I love Marble Slab!! I tried the sweet cream ice cream with Oreos & Heath and it was absolutely delicious! So yummy and rich! I’m really enjoying all the goody food in Texas!
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July 2023 by Capri Jones
Love, the professional service. Waiting in line is a breeze.
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June 2023 by Obiora Okolo
Decent ice cream. No non dairy options!. The place is always dirty and stinks
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May 2023 by Valerie Payton
Customer service at this location sucks. The younger male working there was not attentive to my order and the older guy (possibly manager) saw there was an issue and failed to correct the worker. Ice cream is decent but service needs to be improved ASAP. Visited this location on today 5/28 at 1:40pm
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March 2023 by Lanette
I came to this location twice. The icecream was good. Both times the customer service was good from the person making my icecream. My 3 star rating is because the snickers and oreo toppings were stale.
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February 2023 by Amy Lee
Even with a line the service is quick. Customer service was quite standoffish. The ice cream taste good. But it's completely runny by the time you reach the register=makes you question quality. With that being said I went with my toddlers and there was no visible small cone option so being forced to pay @$8 per cone for ice cream they won't finish is not convenient. Every other ice cream location I've visited is mindful of customers and offer MINI sizes precisely for this reason. We paid $35 for a family of 4. And nobody got to finish their ice cream mostly because the sizes are way too big.
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December 2022 by Vanessa Palomo
I love the ice cream but I would give it a five if it wasn’t expensive!Also I wish they had more red velvet brownies!
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December 2022 by Jameshia Thompson
Very smelly store, unfriendly staff ? the sweet cream tasted spoiled or something
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August 2022 by Isaac Aguilar
Ice cream was good as always but service was the worst I’ve ever experienced as Marble Slab. Gentleman working hardly spoke, didn’t ask if we wanted any mix ins. Bad customer experience
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April 2022 by Lucia Solorzano
I have never had a bad experience with MS. The waffle bowl was so stale and service was minimal. Eight dollar ice cream that seemed old.
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April 2022 by Maria Baldit
The ice cream was really good but,••Make sure you ask for your ice cream to be LIGHTLY mixed if not you’ll have a watery ice cream by time you are exiting the ice cream place.I like that we can taste any ice cream we want. And we can choose our flavors and toppings.They have a variety of ice cream cakesAnd cookiesI bought 2 regular ice creams and 1 small and it was $20 so definitely the price has gone up!Now the guy that helped me was a bit serious and not too welcoming to me and my children and I felt rushed when ordering so that was the only thing I didn’t like.
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April 2022 by Ashley Y
I come here pretty often and today there is something that really bothered me and I won’t be coming back here anymore after today, first off I posted a pic of my banana split and the guy rolled the container up in the bag and when I opened it, it looked like that, the ice cream was every where. My second complaint is that while I was there, I did not see any of the workers wearing gloves! My last complaint is that he got confused or something with one of the flavors I wanted and he got one of those little spoons to sample the ice cream and he took one sample and ate it and then used the exact same spoon he just ate off of and dug it into another container of ice cream to taste that one as well! Very disturbing to see the person helping me to put the same spoon that just went into his mouth into the ice cream where they take from to serve people ! First no gloves and then that! Not coming back after this!
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April 2022 by Angela Antu
I come here alot. Had no complaints ever before, but now I do have to mention the miscues. A couple times recently , I noticed the place being really messy. Not clean. Napkins on the floor , floor dirty, and counter tops sticky from spilled ice cream. The staff has not been fully trained meeting customer expectation. No greeting, not approachable, does not display knowledge. Attention management! Lets get your place back to par ! And your employees back to excellent customer service !.
