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March 2024 by Cianna M
I went in there and first of all, I wasn’t even expecting anything amazing but at least greet me and take my order when I’ve been standing there waiting. Anyways, I wait until I get possibly the rudest person I’ve ever seen work at an ICE CREAM SHOP in the world. She could barely ask me questions without mumbling, she has her AirPods in, and she snaps at me “can you like not “ because I leaned against the clear barrier. Babe, it’s an ice cream shop, I’m looking at the ice cream you’re making me to eat. Anyways, if you want lousy ice cream that somehow tastes stale and a rude person that is somehow miserable at an ice cream store (can’t imagine how she treats the kids), go there!!! You’ll love it.
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December 2023 by I Q
Why is this the only marble slab in the world where you can order on the app, and they never claim it didn't come true. Then, if you order at the store, the employees claim their system isn't set up to give you your points when you present your number.I'm tired of the incompetence and now don't think it's just the employees. The franchise owner needs to make sure his organization is running right because, as of now. I'll go to other locations and make sure I voice my opinion to others about this location.
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November 2023 by Asha Education
This is the best Marble Slab Cream in houston. The customer service especially from Melanie is excellent and she is very customer friendly. Also, Miguel is very friendly and hardworking. The location is busy, but fast. It's clean and very welcoming to all customers. As a foodie I recommend this place.
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October 2023 by Chris Holmes
This location was great. Service was friendly, fast and easy. I e cream mixin was fantastic. DOIT!!!!!!!
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October 2023 by Leslie Villarreal
I had a good time but the guy just disappeared and missed a bunch of calls with customers just leaving after not getting service. Bro disappeared.
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August 2023 by Christina Armstrong
Ice cream was soupy and I asked for it in a waffle cone. So it was not fulfilling at all. The toppings were not proportioned properly either. It was more like I was eating frozen yogurt. Unhappy.
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July 2023 by Cameron R.
Buttered pecan and rum ice cream and service is great too! My first time going and glad I did. Try it, you won't regret it
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June 2023 by Lucho Chas
Delicious flavors and friendly staff
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February 2023 by Jim P.
spent $26.00 on a medium cinammon/coconut cup, strawberry sorbet, and chocolate swirl. Ice cream was terrible, sprinkles were stale and crunchy, pure sugar, and sorbet was thrown away. Terrible all around! I will never go back.
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January 2023 by floribel buhrman
The manager at this location is super rude, horrible customer service. I asked her to explain something on the receipt and was super rude about it. She also racially profiled me, starting talking Spanish to me when I was talking English to her the whole time, there was no way she could know, what languages I speak except for making discriminatory assumptions.
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January 2023 by Christina M.
Anyone who knows me, knows that I love marble slab and this location is no different.. same great ice cream, same great taste and toppings. My review is about the service bc it will make me stop coming to this location. I came and for a waffle cone with my ice cream and toppings and it was a little busy so the guy who helped me rushed through making my cone. He handed it to me and toppings were falling off. Ice cream dripping down waffle cone, didn't even look like I had two full scoops. I had to ask for a cup when he handed me my cone. I should've just asked him to remake it but instead I left and was upset I wasted my money on a melted ice cream cone. So dissatisfied with the service but I still love marble slabs
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December 2022 by A
Do not place your order online unless you want to be basically scammed out of your money with no response from the owner and no refund…..They failed to make the order that we placed hours in advance. They didn’t even have the cookie cake we paid for. They said they would make a different one. Ok, sure. Mistakes happen. We left and came back only to find out the cookie decorator wasn’t even there and the untrained staff made it. They said a refund was not an option and we could only go get the right cookie the next day. We needed it that night. The cookie cake was poorly done and didn’t even taste good. I wasted almost $30 and my time. I emailed them and they said they would not give me the refund still.I emailed them a few more times and they didn’t even respond. I have always loved marble slab, but they not only didn’t make the situation right and didn’t care to they didn’t even respond to my emails. They do not care about the customers they only care about your money. They would rather give you a cake that wasn’t done properly than refund you. I would have never paid for that, but was taken advantage of for paying online in advance. Read the other peoples comments it’s true. I’ve never left a review before, but this experience was truly awful.
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November 2022 by Melanie N.
i think the kids that work there are pretty funny and the foods pretty good you can't go wrong with ice cream and cookies if i could rate this a 10 i would
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November 2022 by M K
Friday May 27th 10:26pm. Store closes at 11pm. Stood in line for about 6 minutes. There were 3 workers that I could see. One was sweeping the floor around the other customers, the second one was walking back and forth behind the counter, and the third was helping the couple in front of us.No one greeted us, or disclaimed that someone would be right with us. As soon as the third one had completed the transaction with the couple in front of us, she turned to us and said "we are only doing ice cream, no mix-ins."I thought the store closed at 11pm. Nowhere does it state that it is open till a certain time, then after that there is limited service till 11pm. I asked her why, and her reasoning was that they have to turn off the slab to clean it. Why can this not be done after they close? It seems to me more and more employees think that they leave as soon as the store closes. This was very upsetting, I was there with 3 other people, and I promised them Marble Slab, not just icecream, I can go to the store or Baskin and Robin's for just icecream.
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September 2022 by J Song
We were served by 2 different workers. My regular (medium) cup was perfect. However, my son had a best value (large) cup that turned out smaller than mine. Also, waffle cones at both Marble Slabs nearby have gone stale recently for some reason. :(
