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December 2023 by Edgar Cua
Today in the afternoon I bought some ice cream, everything was delicious but the person who served us had a bad attitude and was very desperate for us to leave the place and that left me with a bad experience. I will not return to this place ?
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August 2023 by alex lopez
A really nice girl took my order today, she had long hair with highlights she made my kids laugh and smile with the yummy ice cream she made! I’ve been going to Marbel Slab Creamery since i was a little kid and im so glad my kids love it as well, Definitely will be coming back.
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May 2023 by Liz V.
worst marble slab ever!!!!! waffle cone and mix in candy were stale! PLEASE do better!!!!!
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April 2023 by ENUBEE CORPORATION
The party meatpie was very tasty!!
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March 2023 by Ha Hem
Worst Customer Service!The girl with the glasses has zero knowledge of customer service, and it seems like someone is forcing her to work there.
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March 2023 by Hamed Hematy
Worst Customer Service!The girl with the glasses has zero knowledge of customer service, and it seems like someone is forcing her to work there.
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March 2023 by Luna Priscilla 13
The last time I visited I asked for a small size ice cream which means 1 scoop, he said they didn't have small so he. Ould charge me for the regular size but still he gave me a small scoop in the cone. I have been eating at Marble Slab since I was 12 years old so I know what the sizes and prices are but I didn't want to argue and raise my blood pressure, I just paid the extra 1 dollar but they shouldn't train their staff to rip people off like they are idiots, that is what ruins businesses, the bad customer service.
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October 2022 by HsiaoCheng W.
There'a at least two marble slabs in memorial city mall. One in the food court near the carousel. The other near dillards. The line near the carousel was longer, probably because it's in the food court area. So we went to the other one. The cashier told me there are actually 3 in the mall. Wow. Staff was nice but they didn't make our order right which was supposed to be dark chocolate and not Swiss chocolate. Still tasted ok but I love the dark chocolate more. No free water.
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July 2022 by S L
The staff at this location is incompetent. They don't know how to mix the toppings and ice-cream. One taff thought the toppings are meant to be sprinkled over the ice cream and complained that there is no room for the toppings. I will never come to this location again unless they replace or retrain the staff.
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July 2022 by Jason Tubb
The phone number is wrong. Please correct.
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March 2022 by Fred Gaby
We usually like the ice cream from Marbke slab. But this place was not really clean (it was Saturday evening…probably the reason). But could be better
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January 2022 by Tamica H.
If I could give a zero, I would. I ordered a sweet cream and asked what I could add to make it similar to butter pecan ice cream. The young man suggested pecans. After making my order and giving it to me I could see at the end of the cooler that they had an actual butter pecan flavored ice cream. When I mentioned it to the young man his reply was, "yes we do". That would have been nice to know when I first inquired about butter pecan. Next, my husband ordered a regular size strawberry shake, they didn't have any more so he selected vanilla. They only had enough vanilla left to make a small shake however the cashier rang up a large which costs $0.40 more. I had to ask for the difference and the young lady went into the cash register and gave me back $0.20. When I brought it up to her she said that is what we would get back due to tax. Anyone who knows how to add and subtract would know that we were due back $0.40 plus tax. It is not the amount at all just the audacity of being ripped off by an ice cream retailer without a second glance. No customer service skills, no skills with handling point of sales and just unacceptable. I will never spend another nickel at this Marble Slab which is independently owned and operated. This location is bad for the overall brand. Do Better!!!!!
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December 2021 by Marlon
My daughter and her friend bought ice cream at this place yesterday (7-24-21) and had a horrible experience: as they were eating their ice cream they found what seem pieces of paper (inch long) mixed in the ice cream. When they went up to the person in charge to let them know of the issue, an older lady and and a young girl just stared at them as if they were crazy. My daughter told them she was bringing the issue up out of concern for small kids possiblychecking on it. The two ladies didn't say a word and the young one took the cup from her hand and threw it in the trash. No refund was given and the ice cream was not replaced as it was half way full. Being that my kid and her friend are none confrontational they decided to walk away from the place in disgust. If this is how you guys treat your customers I would recommend to go into a different way of making money. Would advice people to not spend their hard earned money here as I'm sure this is not the first time this type of incident has happen!
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November 2021 by Esther R.
Service was fast and had no issues with our order. Not many ice cream options IMO but lots of toppings to make your combination.
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July 2021 by marlon merino
My daughter and her friend bought ice cream at this place yesterday (7-24-21) and had a horrible experience: as they were eating their ice cream they found what seem pieces of paper (inch long) mixed in the ice cream. When they went up to the person in charge to let them know of the issue, an older lady and and a young girl just stared at them as if they were crazy. My daughter told them she was bringing the issue up out of concern for small kids possiblychecking on it. The two ladies didn't say a word and the young one took the cup from her hand and threw it in the trash. No refund was given and the ice cream was not replaced as it was half way full. Being that my kid and her friend are none confrontational they decided to walk away from the place in disgust. If this is how you guys treat your customers I would recommend to go into a different way of making money. Would advice people to not spend their hard earned money here as I'm sure this is not the first time this type of incident has happen!
