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February 2024 by Bruce Sanger
Pizza order took twice as long as it was supposed to. Timing and communication is everything and they failed on both. But the pizza was good…
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February 2024 by Miranda Shadduck
Absolute horrible service from the Marcos location. Called 30 minutes after our pizza was supposed to arrive and was told that they only had one delivery driver on a Friday night, who had to stop to get a phone charger. Was assured that our pizza should be fine since it sat under a warmer. 15 minutes later, still nothing so call again to see if they could remake our food or offer something on a $50 order that was now close to being an hour late. We weren’t able to talk with the manager and the teenager that answered the phone was snotty when we tried to ask for a solution.
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February 2024 by Robert McClure
Good food with a good rebate.
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January 2024 by The Eric
I like it.
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January 2024 by Patsy R.
Marco's opened a new location on Cutten Rd so we can no longer order from the Champions Forest location for delivery- we have tried, but they can't deliver to us anymore, something with the franchise locations. Since Marco's opened the new Cutten Rd store about a year ago, we have had nothing but negative experiences. I was initially excited about the new store, closer location, and drive-thru pick-up window- but that was short lived! First - the app never works so we consistently have to order as "guests" - because it always crashes when we attempt to log in. Not Cutten Rd store's fault- Marco's just has a crappy app. We used to get points and perks for using the app. Not anymore. Second- every order we've ever received from Cutten Road has been incorrect, prepared poorly, or missing key ingredients. Every. Single. Order. And we order a LOT of pizza. At first we chalked it up to growing pains - new location/staff. But it's about a year later and it's not getting any better! It's become comical- we joke about what parts of our order they hopefully got right tonight. Tonight's order included a Greek Salad that did not come with the dressing we ordered- or any dressing for that matter. Worse, the salad greens edges were varying shades of brown- they were wilted and rotting. They must have been low on lettuces because we got about a half sized salad (with no dressing) - for 8.49. Moving on to our pizzas. The pepperoni magnifico came with one kind of pepperoni (not the old world) and no topping on crust as we ordered it. But we paid for a "premium" pizza- and literally received a one topping pepperoni pizza which would have saved us a lot of money had we not paid for the magnifico. The second pizza- a Hawaiian, was light on toppings- fine- at least they're the right toppings -BUT it's cut ridiculously! Looks like they started to slice it into triangles but it was a thin crust pizza so mid-way through they changed it to square cut. Whatever it is- it's bananas. We've been Marco's customers for many years- we love to order a pizza for delivery every weekend. Sadly, we decided tonight we are done with Marco's- we will have to find another pizza shop that delivers to us. Too bad this new location cost them a regular customer of many years. If Champion Forest can ever deliver this way again; we'd happily return. Otherwise- avoid this location!
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January 2024 by Ed Mc
Horrible delivery tonight. Entire order not delivered. The first call was hung up on by a female. The second call i was hung up on by the so-called manager when I asked his name after demanding a refund and tol the only option I had was to drive and pick it up. Never ordering from them again.Cutomer service has truly died in America.You have the right to get what you pay for or get a refund.Credit card company will be dealing with this one.0/2024I waited over 8 days after initial contact with my review. Still no response after contacting them on Twitter.It is evident you don't take these matters seriously.
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December 2023 by Julie Cerda
Always fresh!!
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December 2023 by J. Smith
The pizza was good as usual and the customer service during my pickup was very good!
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December 2023 by aaron peery
Food is okay.Service is awful, no accountantabilty when they mess up and instead are aggressively rude and childish. Who wants to deal with that? Order Vito's instead, it is much better and ran by adults acting like adults.Atmosphere, what atmosphere? It is a strip mall delivery mill with a couple seats.
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December 2023 by BRADY KILLMER
I'm still on hold trying to get my pie. This is awful and the franchise does not offer a way to get this resolved.
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December 2023 by Samanthia Freeman
This was my first time ordering from Marcos, I ordered A Cheezy Bread, I ordered 2 additional pizza sauce and an additional ranch I paid for them, I received a Order of Cheezy bread that wasn’t cut into pieces, had to rip the entire thing apart just to eat it, and One pizza sauce that was in a 2oz cup with only .5 ounce of sauce in it! For a whole order of Cheez. Bread. I called the store and spoke with the manager Jayla about the sauce and was advised they don’t give much sauce because it’s really for the pizza not the Cheezy Bread! What pizza place doesn’t serve pizza sauce with the Cheezy Bread? It’s very common! It’s literally $1.60 for a whole 32 ounce jar and I can’t get but half an ounce with my order? Plus I paid for additional and didn’t even get what was suppose to come for free with the order! Anyways some things shouldn’t have to be called and complained about! It was a simple order! Also Jayla has a terrible attitude and hung up the phone on me as well! Do better Marcos!
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December 2023 by Shauntay Henderson
I love their
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November 2023 by Elcinda Tanner
Fantastic pizza and bread
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October 2023 by Tina W
The place was nice and clean. They messed up on my order and gave me another to make it up and I got to keep the messed up order. The service was great and the prices are amazing. The food was even better. The calzone is my go to and the extra one made my mom a fan of them too. Thank you and keep up the great work.Parking: There is a ton of parking spots and even a drive through on the side of the building.Kid-friendliness: I guess the place is kid friendlyWheelchair accessibility: The have a ramp on the side and a drove trough if the parking for the ramp it blocked.
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October 2023 by Nikkie Ma
Great pizza options. We love the garlic butter sauce on all of our
