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January 2024 by Kristen W
I had such a great experience at Master Car Care after someone hit me. Ford was incredibly helpful and walked me through the whole process with the insurance company. They really went above and beyond! I highly recommend them and would use them again in a heartbeat!
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January 2024 by Deanna Zohar
A very nice, clean well run establishment! Everyone was very friendly but very professional. The service was exceptional and the cost was very reasonable. I was treated with respect by everyone. Master Car Care and Collision is a very good place to have your car serviced! I already recommended it to a neighbor.
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January 2024 by Anderson Toups
very friendly employees and amazing customer service. took away the anxiety I typically get when servicing my car. they did a very thorough inspection of my car and explained everything in detail.
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January 2024 by Grayson LaGrange
Got rear ended and had never been hit before. Daniel Reyes was the first person I met with here and he walked me through the entire process of how to get it taken care of. Told me how long it would take and kept me updated with pictures throughout the process. When my truck was finished, it looked just as new as when I first bought the truck. I would recommend using Daniel and Master Car Care to anyone. They do great work and make it a hassle free experience!
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November 2023 by Shantrell Williams
Really great experience! Everyone was super nice and professional. They were very informative about my car and I didn't feel like I was taken advantage. They sent me to work on them, using Lyft. They weren't able to work on my car due to the warranty, they didn't charge me to run diagnostic. They even explained the process for the issue with my engine. I would definitely go back when I can. Thanks for the good experience!
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November 2023 by John Rosen
The entire process of working with Master Car Care was very easy. First I easily set an appointment on their website. Second, the drop off only took 3 min. I worked with Eric and he updated me every step of the way. Finally, pick up and payment were a breeze. I highly recommend Master Car Care!Services: General repairs & maintenance
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November 2023 by Prashant Krishnan
I had such a great experience with Arren at Master Car Care. They open early so that they can accommodate folks heading to work. I was incorrectly told by techs at Discount Tire that I had a major alignment issue, which needed to fixed along with new tires.I brought my truck to MCC and they ran the diagnostics and send me a video of the task being performed with commentary. I am impressed with the level of transparency and efficiency. Thank You!Service: Tires
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November 2023 by Annette Spychalski
I’ve always had good experiences here, but today thy “cemented” my loyalty. After dropping off my car today, I was pretty high maintenance (I.e. i spilled my coffee all over their table, missed the first Lyft ride they arranged (and paid for) on my behalf. They didn’t blink an eye and just helped me fix these snafus with a smile on their face. This place emphasizes both high quality work as well as great customer service.
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November 2023 by Amy Dunn
This is a well-deserved 5-star review for Master Car Care & Collision in the Heights (with a big shout-out to Matthew). My mom was recently hit by a driver who rammed into her car and drove off. Matthew took the time to adjust her lights and plates, checked her tire pressure, and polished the horrible scratch the negligent driver left behind--all for a low, low price of $0.00.A lot of collision repair centers take advantage of people, but Matthew went above and beyond. I work in personal injury and handle a lot of car wreck cases, so if anyone ever asks me for a reputable place for their vehicle, Master Car Care & Collision is at the top of my list!
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November 2023 by M K G Olson
Master Car Care took care of my car repairs efficiently and at a great price. They were able to reprogram my Mazda 3's computer after fixing a brake issue for about 40% less than the dealership was going to charge me. Their body shop also fixed an issue that had been the bane of our existence for a year for free: water would get into the car every time it rained, and they cleared the drains solving the issue as a courtesy, but which I'm sure the dealership would have charged an arm and a leg. They are dependable and trustworthy - and will give you a free estimate - so give them a try.Services: Auto body & trim repair
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November 2023 by Alfred G.
check charging system. Auto Zone checked it out and said everything was good after a jump start to get it there. worked for one day but happened again and jumped started again and took it to master car care. They throughly check and found the source. I should have taken it there from the beginning. Thank you Master Car Care.
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October 2023 by Mariale Delgado
I’ve been coming to this shop for a year; they do thorough work and are very knowledgeable and attentive to detail. Their new lobby area got a much needed upgrade and it offers great amenities (WiFi, snacks, drinks, cafecito, super comfy chairs and outlets available) while you wait. The wait time is a bit long but that is expected at any auto shop.
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October 2023 by Iman Mora (ImanJovani)
A+ Customer service, and service. I am separating these 2 intentionally because I feel like both need to be acknowledged. From initial call to the actual service I had a great experience. I woke up to damage to my vehicle, which is an incidence that was stressful and frustrating. I found Master Car Care & Collision on google, was able to come in right away. I worked with Matthew to inspect the damage and come up with solutions, and Hector was able to quickly and efficiently repair my damage within the same day! Upon arrival I was instantly acknowledged by every employee there, and while waiting for my vehicle, the waiting room was comfortable, clean, and also had refreshments! Thank you Master Care Care & Collision for your amazing customer service.Service: Auto body & trim repair
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September 2023 by Lori Stahl
I have taken my car to Master Car Care 2 times and I was very satisfied. If I could give 10 stars I would! Everyone there (especially Ford) are very helpful, courteous, honest and thorough. I had extensive body work done both times and the results were spectacular. Please take your vehicle here because you will not be disappointed!Service: Auto body & trim repair
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September 2023 by Brad Parker
Dealing with Master Car Care was a refreshing change from the usual treatment one receives from an automobile body shop. The first person I spoke with gave me an estimate in writing with different options on how to approach the repairs needed. When I returned today to finalize the repairs, the young man I worked with went further to execute the repairs, all to my benefit. I would highly recommend this shop! They are courteous, informed, and helpful. The cost was very reasonable and lastly the facilities are brand new, making the wait very pleasant. Everything was done promply and to my satisfaction.
