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November 2023 by Cheng Lee
We bought a mattress that was in stock at the 1960 location. However that location refuses to release the mattress to the Southwest freeway location at first, even though they admitted they have 1 in stock causing the 2 stores to fight over it and we got caught in the crosshairs. After numerous phone calls, the store found another mattress at another location and stated it will be shipped. After getting the mattress, it was in horrible condition since one side was collapsed. It was a clearance refurbished item but no way that should have passed quality control for re-sale. Juan, the manager, helped get a replacement and the second one was great!! Firm just like in the store showroom, and good condition for a clearance item. It was a hassle but great customer service at the end of the day. I would buy from them again.
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November 2023 by Bruce Badeau
I called Marvin 2 weeks earlier and he remembered me when I walked in yesterday. He found me just the right deal ...very professionl and easy going... a nice experience... and I loved experimenting with the message chairs, too... Mattress Firm is THE best.
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September 2023 by Man Lu
Milenia was very nice and help me with purchasing a Tempur-Pedic mattress and base, and I couldn't be happier with the experience. Milenia provided excellent service throughout the entire process. She was taking the time to explain the various options and help me find the perfect mattress and base for my needs!
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September 2023 by Hamza NH
We ordered a king-size BeautyRest Mattress with Juan after visiting the store. He showed us many mattresses but we like that particular one because it felt the firmness we wanted. When the delivery came, it was a different color mattress and felt soft. I had to refuse it. After I called the store he mentioned that correct one will be delivered next day. Next day we were given a week time for delivery. I wish we wouldn't have to go through all of this hassle.
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August 2023 by B Hicks
Marvin was an excellent representative! I told him that I wasn’t going to buy today, but he gave no less than his best customer service! I want to buy from him though there are several locations closer to me. What a pleasant surprise! I look forward to purchasing from him exclusively this year.
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August 2023 by Jenna Paseur
Marvin was fantastic and I left was a mattress I'm excited about. He was very knowledgeable and showed me several models that fit my needs. I have my mattress and can't wait to get a good night's sleep. Thanks Marvin!
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August 2023 by Theresa De La Haya
I had a wonderful experience. Juan was so helpful, customer friendly and very knowledgeable about presenting different options to consider when purchasing a mattress. He should get a 5 star ⭐️
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July 2023 by Tia Caston
I wanted to purchase a quality mattress. I’m so glad this was my first (and last) stop! My experience was great!! I initially read reviews about Juan and his helpful service, so I was eager to see for myself. When I arrived I was greeted and assisted by Marvin. He was equally as great!! He was very knowledgeable about the products, showed me products within my price range, and was very patient with my husband and I. We ultimately ended up getting a great mattress for a great price. I’m grateful to both Marvin & Juan for their great service. I’ll definitely be returning in the future!
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July 2023 by Nyralon Ming
Great experience. Dominique was professional and knowledgeable, but above all provided impeccable service.An excellent representative for Mattress Firm.A well pleased buyer,N. B. Ming
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June 2023 by Martha Paz
It was an excellent experience, Juan was very informative when we went through the showroom. We didn’t feel rushed at all and he encouraged my partner and I to try the mattresses. He provided his phone number incase we had issues during delivery. I am very happy with my purchase and can’t wait to get it delivered ?
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June 2023 by Emily Sturdevant
I had a lovely time picking out my mattress at this location. Both the staff members I talked to were great. They were able to find me everything I needed within my budget. Would definitely recommend.
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June 2023 by Enrique Castillo
Juan Rodriguez guide me to get the Mattress that I was looking base budget and he friendly provided that Information that I need in regards about the warranty and trial program that his company offer Thanks and Great Job !
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May 2023 by La Jean Robinson
I met with a Mr. Marvin here in Houston, Texas at the Southwest Freeway location. Mr. Marvin was more than courteous, patient and kind with me. He also recommended Progressive Leasing to me, and I was instantly approved. Keep up the excellent work Mr. Marvin....your personality and your style of how you treat customers will go a long way. Thank you!
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April 2023 by Lorie Yuen
As always great service once I walk in the door I got greeted and help with a last minute emergency situation I needed a bed ? ? for my Mother! A lot of selection and great prices?! The gentleman that helped us was not only great customer service he was also very concerned and sincere and helpful and sensitive and caring person and honest and have a great sense of humor and of course it makes not only a great experience to shop but give you confidence but is best for your self and Families to buy a perfect bed?! I recommend everybody highly to shop there especially if you want it one day service to be delivered anywhere you need it to be done in Houston or to Sugarland:-)! But I do have to say no wooden headboards in the store:-(! I wish they would bring back where you buy a whole mattress set that you get a set of bed sheets☹️?! They do have a lot of selections which I had never seen before very feature listing type of bedding material inside the mattresses on Clarence sell located 59 Southwest Freeway between Fondren and Bellaire next to Fung's Kitchen a huge mattress store for great great selection help and Speedy service:-)! But I do wish they have some furniture sets sales to be put together as a selection choices you could have to buy for your family members:-(! Next time please if you need a mattress go by and Shop there you won't regret it:-)!
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April 2023 by Nicole Gregerson
Great experience! This was my first time buying my own mattress and I found it to be simple and got exactly what I wanted
