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November 2023 by Laverne Moore
Thank you Ray for taking the time to explain the difference in mattresses and all that Matress Firm has to offer. I've never been so excited to get a good night' of quality sleep.
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November 2023 by Pamela Bouldin
Hello, just wanted to give Sean Boldt a shout out. Sean provided Great customer service, and he took the time out to show me the different mattresses and explain the features of each. He listened to what mattress features and price points that I wanted to adhere to. I purchased the Beautyrest mattress and looking forward to many restful nights. If, you are looking to buy a new mattress or any other products such as pillows, adjustable frames or mattress covers, then stop by the store for Sean or his team to help you out with your purchase too.
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November 2023 by Melissa Best
Mattress Firm at Willow Chase is the place to go!! Shakera is awesome! Couldn’t ask for better service, patience and care in making sure I made the right choice to get a good night’s sleep and have less pain during the night. You won’t be disappointed!!!
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November 2023 by Sarah Keith
It's so easy shopping at Mattress Firm! Renaldo knows the business inside and out and helped me find the perfect set for my guest room. I'll be back soon to replace my mattress. Thanks for a great shopping day!
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November 2023 by Suzie Brooks
Sean Boldt was so helpful when I spoke with him on the phone the night prior to my visit. He had a list of mattresses written down and waiting for me to try when I arrived today. He paid close attention to my requests regarding comfort, and my and my husband's specific needs.The zero gravity option was absolutely the best feature I have ever experienced. Sean was so friendly, respectful, professional, and he answered all of my questions, including providing lots of information I really needed to know about, that I didn't think to ask up front.Mattress Firm is a great company! The clearance and Black Friday discount offerings are fantastic! Sean made my experience the best ever when shopping for a mattress.Be sure to shop the Mattress Firm Willowbrook location and ask forSean Boldt!
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November 2023 by Diana Rodriguez
Roger was awesome! I was expecting this process of buying a bed to be painful and instead was out in less than an hour. Roger was super knowledgeable, and helped me find the perfect mattress! The price was perfect since Roger told me about the clearance options and they even had one in store for me to see before I purchased. We played around with the pros and cons of adding the adjustable frame before I decided to go ahead and get it but I never felt pressured into adding it - in the end I felt like it was my decision, no pressure.
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November 2023 by Shawn Abt
We worked with Sean who educated us on the various mattresses we were interested in. He is very knowledgeable about the products he sells. He gave us time to discuss our options and then guided us through the purchase process. We never felt rushed. The delivery team was very professional and arrived punctually on the day of delivery. We love our mattress. Thanks Sean
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November 2023 by Jacob Ackley
Sean boldt dedicated 2 hours to helping me and my wife find a new bed. He taught us things about mattresses that we never know before or even thought of. He was such a great help and truly cared about finding us our perfect fit and in our price range. He found us great deals and made sure we were satisfied which we definitely are!
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November 2023 by Diane Higginbotham
I visited this store not even sure I was going to purchase a mattress. I was greeted as soon as I walked in. I was assisted but not pressured. Differences between the mattresses were explained to me in an easy to understand manner. Rey was patient also as I tried to figure out if I was going to purchase anything. The other thing that I greatly appreciated was his sharing with me the difference between purchasing from Mattress Firm and other retailers. Plus he was just kind and professional.
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September 2023 by Tim Lam
Renaldo Moore was very helpful and professional throughout the process. He was very knowledgeable able all the different types of beds and was able to answer any questions we had. Excellent customer service!
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September 2023 by Jay D.
Shout out to Shakira! Excellent customer service, great attitude and super helpful. She knows her stuff!
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September 2023 by Oliver Alonso
Think they could have done better, I felt like they increased prices for a Labor sale. I'm hesitant the Sales clerk did what they could given the budget given, as we were all the time above it when looking at options. The sales rep just threw numbers without printing out any quotation only after the sale was made. Next time I'll definitely not accept the sale only after they print out a quote including taxes. Throwing numbers at people is not as effective as make them feel they are making an informed choice.
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September 2023 by Tony11Orellana
First time buying a mattress and my experience was awesome! Sean was very informative and was also very helpful in getting me an amazing deal for my bed! If you’re looking for a new mattress this is the place to go!
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August 2023 by Ahmed Khan
First of all, this is the best Mattress firm store in Houston. I have been to several and this is the only one that is always upfront, has the inventory and gets you a price that is simply unmatched. I have already bought 2 mattresses and went back with my dad for for a third. Sean Boldt went above and beyond to help my dad find the right mattress and the best price. I recommend Sean and this store to anyone looking find the right mattress and the right price. Thank you so much guys, keep up the good work, we will be back here for sure.
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August 2023 by John Cook
Working with Shakira Smith was a wonderful experience, she is knowledgeable and super friendly. She made the entire process enjoyable and she has helped retain a customer that was having issues with mattress firm.
