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December 2023 by James L
My mother and I came to this store in 10/2023 and was greeted by Marvy. Knowing nothing about mattresses, I was interested in trying out the types of mattresses to see which ones were comfortable for me. I can be indecisive, so I was very appreciative of Marvy's patience and knowledge of the products. She is very friendly. She's the kind of sales person that helps guide you in the right direction, without pushing you or rushing you in any manner. Ultimately, my mother and I came to try out mattresses, and left with two new mattresses and we have since been happy. My only regret is not writing this review sooner. Marvy has stellar and exceptional customer service and she deserves to be recognized!
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November 2023 by Paul Ewing
As we came through the door we were greeted by Marvy who turned out to be a very good and friendly salesperson. Because of her we’ll be recommending Mattress Firm to all our friends and family. Her knowledge of the products was very impressive. Her ability to help me make a decision was instrumental. I hope she keeps up the good work.
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November 2023 by Kiera
The manager was very nice and was able to work with me and my uncle on pricing. Lol he also had the same type of wallet as my uncle and that led them to having a good conversation. He was also kind enough to answer all of my questions and find something within the same day. Made my move here a lot easier!
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November 2023 by Rosa Young-Bey
Marvy was very attentive to my needs. She showed me different types of mattresses. She asked a lot of questions to help me to decide on the best mattress for me. She was attentive, she listened and was able to decide which one was best for me. Thank you Marvy!!
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November 2023 by Asrar Masud
The sales lady was very courteous. She showed us different mattresses that fell within our price range and ones that matched our need. She helped us pick one which she offered at 50% discount due to Black Friday sale. The selected mattress wasn’t available. Hence only a temporary sale was done. Final sale will be done on 16th November when the mattress is in stock. She gave us her name and phone number. She even walked us to the exit door.
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August 2023 by jimmy vu
Came in as a late night customer looking for a new mattress and were treated like we were the first customer of the day. Rohan, our agent went above an beyond to answer any questions, give recommendations, and provide us with the best offers he could. Overall great store and great service and I would definitely recommend this branch for any mattress related needs.
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August 2023 by Keysha B
10 out of 5 stars for David who helped me! His customer service was amazing. Greeted me so kindly as soon as I walked in, listened to what I was looking for and led me right to the perfect mattress set!!! Made the whole purchase process quick and easy for me!
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August 2023 by Lisa Davis
Great customer service my sales lady was knowledgeable explain everything so we can understand everything. I will be referring my friends and family. Give her a raise lol. Me and my husband very excited and cant wait to receive our bed. Very happy, looking forward to better sleep. ❤
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July 2023 by Melissa Rodriguez
Matt was super helpful and friendly! Great customer service ? ? ? Came in to buy one mattress and he made it so easy, ended up getting two.
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July 2023 by Charly00 7
Rohan was a great sales associate. He was very personable while also being Knowledgeable on the products. He did an awesome job!
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June 2023 by Gustav Tamakloe
I recently went to Mattress Firm to buy a new mattress, and I was very impressed with the service I received. I met with Xavier, who was incredibly helpful and patient. He took the time to understand my needs and preferences, and he recommended several mattresses that he thought would be a good fit for me. He also answered all of my questions in a clear and concise way.
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June 2023 by Louis Medina
I was really undecided on a mattress after spending a lot of time online shopping for a mattress. Finally went to a store and Rohan the sleep expert showed me different mattresses and several options that I could get. The most important part is that my wife is happy with the choice which is the most important part. Thanks Rohan.
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May 2023 by Ryan Nguyen
I had a good experience here and purchased a sealy hybrid.This is my second purchase from Matress Firm. I definitely recommend returning due to the excellent service provided by Xavier and Rusty.
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May 2023 by Ms. Mona R.
I am not a woman who enjoys shopping. When I called the store to avoid going in, I was met with the most pleasant young man ever on the other end. He listened and did his best to get what I needed done, without me having to come to the store. Things did not work out in my favor and I needed to go in to the store anyway. In less than an hour, I had exactly what I needed and was back in my home.Xavier is hands down, the best sales associate I’ve come across……….at least since I was one myself ?
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May 2023 by Mosun Rotimi
The customer service at this branch (west oak branch ) was exceptional, thanks to Rohan the sales representative, he was just who I needed after going to different stores and didn’t get what I needed, if there is a 10 Star, I’ll give that ?.Thanks Rohan, you are a star!
