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November 2023 by Upasana Samaddar
Absolutely amazing experience - highly recommend this branch! Christian helped us purchase our first tempurpedic mattress and patiently answered all our questions. His knowledge, customer service and going the extra mile to make sure we found the right mattress was top class!Made the delivery process so simple and was just fantastic to work with. The team here genuinely wants to help you find the right mattress that works for you.
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November 2023 by Cristy Cochran
Mattress Firm at Kirby Houston, TX is a must to buy your mattresses if you needed to be. Upon getting in the day I went there, a person in charged was busy talking on the phone. He let me be while browsing the mattresses one by one. When he realized that I checked already in every corner of the store, he then came to me and asked if I needed some help in not an obtrusive and pushy manner, but ready to listen and help. That's how I learned his name is Andres. He was very attentive to every word I say especially when I told him that I don't want to spend thousands of dollars for a mattress since the mattresses that are on the display have tag prices on it over a thousand dollars at least the cheapest and it could go up to over as $6,000 + as I saw upon browsing them. Don't let them intimidate you. Andres is there to cater you with your budget within reason and get the bed that you want. You can trust him with his words of honor. I told him that I had been sleeping on a couch for days and wish to have my bed the next day, he then scheduled the delivery on the next day. If I shop as soon as they opened that day, perhaps, I could have my mattress on that same day, but I went there at late afternoon almost closing time. Thank you so much Andres for all your patience while I was negotiating upon my budget. You are a professional dealer with compassion.
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November 2023 by Suzie C
Christian is AMAZING. He got me an incredible deal on the best mattress I've ever slept on in my life!! I will be referring anyone and everyone to him. Sidney was super helpful getting the shipping worked out and explaining the care and upkeep to protect my investment. Between the mattress and the peace of mind, I'll be sleeping like a baby!
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November 2023 by Julievy Vo
Andres was so helpful and patient with me! I was able to try different types of beds for my needs and he really explained the different types. I ended up purchasing the iSeries Serta 3000 hybrid and so excited to sleep on it!
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October 2023 by Maria Consuelo Inestrosa
Andy was so nice and understanding. He showed me all the expensive mattresses first but I couldn’t afford them. Thankfully he showed me one that I could afford. I am really loving my mattress and pillow ❤️
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September 2023 by Melinda Boateng
I'm new to Houston and meeting Jay with his southern hospitality put a smile on my face. He is an expert in mattresses and customer service. He took the time to show and explain the differences in mattresses related to sleep positions. I left satisfied with my purchase.
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September 2023 by Susie Wormser
J was incredibly helpful and explained the differences between the mattresses, what they are made of, how they age, how they support. Delivery time is quick. Very impressed and highly recommend! Thank you J!
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September 2023 by Consuelo Inestrosa
Andy was so nice and understanding. He showed me all the expensive mattresses first but I couldn’t afford them. Thankfully he showed me one that I could afford. I am really loving my mattress and pillow ❤️
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August 2023 by Gary McNeel
From the minute we entered the store Sydney was a great help. No-pressure sales and taking time to learn our sleep styles and firmness preferences made our visit relaxing and productive. We tried about eight mattresses multiple times, finally settling on a king size plush Serta that felt wonderful. The whole purchasing process was smooth and we’re awaiting delivery. We’ll update after. Thank you, Sydney.
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August 2023 by Ann Travis
Just an all around great experience shopping at Mattress Firm at the Kirby Drive location in Houston. Sid, the sales associate that helped me, is top notch. He knows his stuff, is extremely professional! It is a no pressure experience. Highly recommend.
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August 2023 by Anita Chary
They gave us the wrong information about what delivery/haul away process would entail, so we did not get the service we thought we were paying for. They sold us a flimsy headboard (that attaches to their adjustable base) which is so unstable it can't be used, but they also won't accept it for return. Buying the adjustable base is a mistake.
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July 2023 by Karolina S
Great experience. Andy was super kind and knowledgeable, and my two roommates and I had fun trying out all the mattresses. He helped me find one within my budget, informed me about different sales, and even gave me some good sleeping tips. Highly recommend :)
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July 2023 by Andrea Collins
Deshia and Sidney were extremely helpful and professional today! I know that we will enjoy our new mattress for many years!
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July 2023 by Grapevine Band
We had a fantastic experience buying a mattress for our daughter’s first apartment! Jacob was so friendly and helpful- 10/10 recommend!!!!
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June 2023 by Kath Kard
Sid helped us so much with our mattress purchases. He is incredibly knowledgeable. We appreciate all he did to be expedient, too.