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December 2023 by Jacqueline S.
I had the most amazing experience at this location. The customer service was top notch and the sales associate addressed my needs without trying to push me to purchase the most expensive mattress. Highly recommend 10/10.
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November 2023 by FJ KESSLER
The kind service I received from you Manger, Hugh Pierce, at the Houston Location on San Felipe for twin mattresses was just superb. I am elderly and he took the time with me and understanding my needs. It was a true pleasure working with him and his help was just so rewarding in kindness.
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November 2023 by Kelly Hart
Hugh was very knowledgeable and able to direct me towards the perfect mattress for me. He was friendly and I felt no pressure to purchase. I was able to get a new set and stayed within my budget. I am very please with my experience at Mattress Firm.
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October 2023 by QuietplsU2
After reading the online reviews for this particular Mattress Firm location, I felt confident that my mattress purchase would go well, and it did! William was kind and polite to me. The mattress I chose was a full-size Essentials™ Sudley 8.5" Firm Mattress. It was on sale for 60% off. William adjusted the overall price, which saved me a bit more. Every cent saved these days is most appreciated. Thank you, William!!! ?
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September 2023 by Paris London
William and all the staff there at mattress firm were very fast efficient over the top they helped throughout the whole process showed some great mattresses my husband and I made a perfect choice and they offer delivery which we definitely love and I definitely will recommend to family and friends.xoxo Paris London & Jorge Serrano
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September 2023 by Annie S
William did an amazing job with helping us find a mattress that meets all our criteria. He was very patient. We never felt rushed through the process.
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August 2023 by Anne Savage
If you are looking for a mattress, look no further - RUN, don’t walk - to this Mattress Firm and ask for William. He’s extremely knowledgable about all the mattresses and patiently and thoroughly answered all my questions and took a great deal of time in doing so. He asked questions as well - my sleep patterns, positions, in order to help guide me, without the pressure that so often comes when making large purchases and can make the process a chore. He has an exceptionally kind demeanor which combined with his expertise and professionalism, made working with him a pleasure. I will purchase all future mattresses with William and recommend him highly.
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August 2023 by rachel coats
This location is so great! I was assisted by William who was incredibly patient and kind throughout the entire process. He was so informative about the products and really helped me find the perfect mattress and bed frame combination. I definitely took my time in deciding, and he didn’t make me feel rushed at all. I’m very happy with my purchase and would highly recommend. Ask for William!
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August 2023 by Wanda Barker
Is there a thing such as 10 stars? William is awesome! He went above and beyond what I hoped for. New in town and waiting to get my stuff out of storage this Saturday, I was forced to sleep on the carpet in the bedroom of my new apartment and sleep I hardly got. I googled around to see if I could get a same day delivery from anywhere. Called Mattress Firm and spoke to William. After explaining (what I just wrote) he offered to deliver a mattress to me, same day after he got off of work! He later called and said he thought it might fit in my Mini Cooper. I was confused. I guess beds come in a box?? I ended up in the neighborhood, met William who is the coolest, sweetest man. Turned out the box wouldn't fit in my trunk. William came up with the idea of cutting the box, taking it out, and sure enough, IT FIT! Thank you William. I will forever brag about your business and your awesome customer service!
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August 2023 by jennifer moore
Jacob was a great help, making sure we got just the right thing. Very nice and knowledgeable. Made it a very easy and enjoyable experience.
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July 2023 by Zachary Gray
Repeat customer:Without the talent and professionalism of the individual that assisted me, this would have been a normal experience in retail. Due to the expertise of a person "Hugh?" I will forever be a costumer. His enthusiasm and insight on mattress selection is the best I've ever encountered.
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June 2023 by Yogi Jaz Porter
I bought a bed from this location a year ago, and the person helping me that day either scammed me or wasn’t educated on the financing options. I was told I’d receive a promotional deal for financing the bed, I repeatedly asked if it was a credit card and if it was going to affect my credit. I was reassured that it wasn’t and it worked like a loan, and he had done it himself before and had no negative effect on his credit. Sure enough…it was a credit card and applying the total charge of the bed to the card was an instant 85% utilization and an instant 40 point drop on my credit score. I’m writing this now because I just finished paying the bed off and recovered my credit…only to get another 29 point score drop because the balance is at zero… there’s nothing else I would want to buy or need from mattress firm so I’ll have close the card (which will hit my credit again) or keep making up reasons to buy pillows from them. This has been a nightmare. The credit card is NOT WORTH IT.
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June 2023 by ryannplaysdrums
Hugh was incredibly helpful in assisting me with picking out the best mattress options for me. He was very informative.
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May 2023 by karen wolf
Hugh was fantastic! Helpful, friendly, patient and knowledgeable ! Will definitely recommend him.
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May 2023 by Jeslyn Cantu
Very nice sales associate! I wish I remembered his name. Got a very nice mattress for a really nice price!
