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November 2023 by Mary Cooper
Great experience at Mattress Firm on 4585 FM 1960 W. Mario was very helpful, friendly and professional. He did a great job helping select the best mattress for me. Very much appreciated. Thanks.
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November 2023 by Devion Franks
Always on top of they're game, every matress expert that has come through this store shows great passion towards finding a perfect sleep matress that fits your needs, ah well mine as well. Thank you.
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November 2023 by Gerardo Moreno
Great customer service. Mario was very professional and knowledgeable. He listened to our needs and made recommendations, which made our selection easy.
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November 2023 by Eduardo Mendes
The girl who helped me did it in a wonderful way. I think her name is Shakera, first time I go to this store, my wife and I left very happy with the girl's mood, she transmitted her good vibes to us ???
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November 2023 by Thomas
What a store, what a deal, what service! Mario asked us what our price point was and stuck to it. We were shown exactly what we needed and variations in case there was something better.We were in and out within 20 minutes and we only knew what size we needed! When we need a mattress, box spring, whatever we will be coming back here every time!
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October 2023 by ricardo velasco
The sales rep, was very knowledgeable patient and friendly. I believe his name was Mario. He worked hard to find what was best for us and within our budget. It was a great experience.
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October 2023 by Rose Solorzano, LMFT, LPCC
We worked with Carla who was very friendly, knowledgeable and listened well to our family's needs. She is top notch, we'd be delighted to work with her again!
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October 2023 by Lesa Garza
Carla was amazing to work with. She knew what I wanted/needed and gave me some suggestions and multiple options to choose from. I needed multiple mattresses with different requirements and she knew her inventory very well. Until next time!! Thank you.
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June 2023 by Jason Thompson
"Beyond stellar," "superb," "unforgettable," "exceptional," and "this is rare" are all feelings I had while receiving one-of-a-kind customer service from Samuel during my visit to Mattress Firm yesterday. Actually, to say “service” is a gross understatement because what Samuel provided me was so much more than the average service I normally receive when visiting a place of business. What Samuel provided me was a unique combination of service, care, support, life coaching, concierge support, mentorship, and community networking.I was in Spring, TX for the weekend to help my son relocate to the city and we were attempting to complete as many tasks as we could with the limited time I was visiting. One of our agenda items was to purchase a mattress set and decided to visit Samuel's Mattress Firm location. Our decision to go to his location was the best we made during the entire trip. With the unprecedented “service” Samuel blessed us with, I was shocked to learn he was not an owner or at least a manager of the store. He took so much pride in his work and was remarkably patient with the myriad of questions my son and I asked him, he truly carried himself as if held a position of authority in the company.After Samuel demonstrated superior knowledge of the merchandise in the store, he also educated my son and I on sleep-related topics we did not even think to ask. Based, on his input, we made several purchases that day and I plan to visit my local Mattress Firm with my wife when I return home to demonstrate to her what Samuel recommended since we are also looking for a new mattress.Once the transaction was completed, Samuel was kind enough to share additional information about being a resident in Spring, things to do, places to eat, and other pertinent information someone new to the area would want to know. He also provided my son with several nuggets of wisdom about how to be successful as a new resident. As a father, I was pleased to hear him sharing sage advice that would support my son's transition to a new state.I wish I could give more than 5 stars on a Google review because not being able to use double digits to illustrate how well Samuel took care of us does not feel like I providing accurate feedback that would let others know Samuel is a paragon of customer service excellence.Because of my experience with Samuel, I am now less nervous about my son starting his next chapter of life more than 15 hours away from me. I never expected to receive this type of peace by simply shopping for a mattress! THANK YOU SAMUEL!!!
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June 2023 by Dorothy Pettigrew
This was a positive experience from beginning to end. I was downsizing from a split king to a queen bed. Samuel was able to find a mattress that fit my needs as well as the best foundation option for me. I also purchased a lower end mattress for a guest room. I do wish they didn't charge for delivery inside the house, but that's the only negative.
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June 2023 by lamekia scottt
Mr. Green gave quality customer service. He conveyed great knowledge when it came to selecting a mattress. I look forward to future purchases at the Mattress Firm.
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June 2023 by Jaylen Palmer
Salespersons, all of them were very friendly concerned about my need. Very knowledgeable about all items in the store. I know I asked by comparison. Very smooth service . Patient, friendly, tolerant at your service for your needs. I go again for my needs and recommend THIS store very highly. Thanks Samuel and others.??
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April 2023 by SDot&Rita
Sam was very educational. We learned so much about bed frames and mattresses. Previous mattress purchase experience at a local store in a different state was much different than this visit. We felt empowered in our mattress decision-making because of what he shared with us. He was very patient with us. We look forward to future mattress purchases from him. Please see my man Sam for your next purchase. It’s imperative to do that!!!
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April 2023 by Samira Fitts
We were very pleased by the excellent service at MATTRESS FIRM ON 1960.Mario took time and was excellent in his demonstrations as well and as being a good listener to our questions and providing great thorough service.Mario answered our questions and had us lay down in different mattresses and shared important information.I recommend this Store and am pleased with Mario.
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April 2023 by Seño Andrade
Very friendly and knowledgeable. We purchased 5 mattresses and Sam was our salesman he was amazing, very smart and knew exactly what we were looking for. Got great deals for our beds and the best part is that they were all in stock. All the guys were very friendly and welcoming. We called first and they answered right away asked us what we were looking for so when we walked in the store they were ready with recommendations. Very happy customers<3
