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November 2023 by Sher
Xavier is an awesome sales person. He is knowkegeable about the nerchandise and can guide you to several options based on if you are a back or side sleeper. He will help you get the best mattress at the best price. He is an assett to the company. Thanks Xavier!
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November 2023 by Juan Salazar
By far the best customer service , the manager Christian Gutiérrez knows his stuff and the experience about mattresses is undeniable .We'll definitely Recommend.
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November 2023 by amanda dominguez
I came in to test the Tempur-Pedic Luxe Edition King Sz model with different smart base models. Sales Rep Xavier was pleasant and accommodating, answering questions and clarifying differences between the various memory foam models. Xavier shared info on the different sales coming up for Veterans Day and Black Friday for his store, comparing them to online sales. I highly recommend reaching out to Xavier for an A+ shopping experience.
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November 2023 by laura gonzales
Salesman/ Manager was very helpful and very knowledgeable of all his products. He made sure we were taken care of.
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November 2023 by Linda Mangold
Xavier was great! He led me through the process while asking all the right questions and educating me on the newer mattress technologies without overwhelming me with choices. Made it easy to find the right mattress and adjustable base and we had fun doing it. Very good salesman. Painless process. Can’t wait to get my bed! Highly recommend Mattress Firm and Xavier on Fry Rd in Katy.
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November 2023 by C V
I had the most phenomenal customer experience ever, Christian the store manager was amazing at helping me select the right kind of mattress for me. I love that he considered what budget I needed while I also buying a quality mattress. I explained that I was in need of mattress because I was sleeping on air mattress, Christian went above and beyond being flexible with my budget and quality mattress. This includes the circumstances of power outage and he found a way to complete my purchase and scheduling for delivery in time.
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November 2023 by Beth Coogan
Great experience! I was pleasantly surprised by the efficiency and knowledge of Xavier. He helped me find the best mattress for my needs & I was even able to get it delivered next day. 5 stars!
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September 2023 by Grace McGill
Xavier Scott is the best of the best we go to this location specifically for his help. He’s helped me and my family on multiple homes. 10/10 service.
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September 2023 by Eric Land
Xavier made our bed purchase very smooth! He was extremely knowledgeable and worked with us to find the perfect mattress for us. We couldn’t have asked for a better experience. I will definitely recommend to anyone looking to buy a mattress to visit Matress firm and ask for Xavier.
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September 2023 by realdeldee
We went to Mattress Firm today and the experience exceeded our expectations! Xavier was very professional, personable, & gave us the information necessary to make sure we selected the right mattress to fit our needs. Highly recommend this location!
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September 2023 by Bella Hartmann
Stephanie, Breonna, and Xavier made such an outstanding team. They all three took the time to hear my concerns about the situation regarding my mattress. I never seen people who had no hesitation to show such kindness. I'll always be appreciative for them because it significantly made a difference.Furthermore, shoutout to David, he help me back in July. He very knowledgeable in what he does. He gave me the opportunity to learn the science and comparison of how each mattress is crafted.
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September 2023 by Kristyn Rader
Xavier was great! Super helpful and helped us buy our first bed as new home owners.
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August 2023 by Mr Flip
Xavier was amazing, very knowledgeable and extremely conversational. I’ve purchased mattresses before from mattress firm but this was a better experience. Thank you
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August 2023 by Tina Nguyen
Mike was wonderful we highly recommend purchasing a mattress from him. Although he sold us our mattress from the Katy location, his store is on Westheimer.
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June 2023 by Donna Nguyen
I had a delivery around the end of May, and I was disappointed with the delivery team. One man inside ( another man outside in the truck) the house set up the adjustable base by dragging the sides, which made it get dirty and could damage. And when they brought the adjustable base in - it was not in the box like a mattress in sealed plastic. Overall, the delivery people need to handle it with better care.
