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“I had a wonderful experience at Mattress Firm today. Ben, my sales representative, was awesome, very knowledgeable, and very professional. He answered all of my questions and helped me pick out the perfect mattress. I planned on visiting at least two more mattress stores but after talking with him, there was no need. I definitely recommend Mattress Firm to anyone/everyone. Thanks for the top notch customer service you extended to me, Ben!!!!”
“We stopped by on a whim to hopefully agree on a new bed. Mattress Firm had exactly what we were looking for! Xavier is so knowledgeable and helpful in deciding on what best fit our needs. We were so thrilled to finally make our purchase - and we are grateful Xavier was there to guide us!”
“Julia was the absolute best she went above and beyond to satisfy my needs I’ll definitely recommend anybody to come here and I’ll most definitely be coming back!!!!”
10AM - 8PM
12974 Willow Chase Dr b, Houston
Mattress Stores
“Purchased a fantastic McFarland firm legends queen in 2018 and have loved this mattress. Now I am ordering an adjustable base for extra comfort! It was not available in 2018?. I recommend Mattress Firm
Sam was extremely helpful too?”
“I couldn't write this review fast enough. Thank you, Luis! 2 minutes before store closing on Christmas Eve, just getting back on my feet after experiencing a layoff in 2025 and homelessness, and he sold me my first piece of furniture in my house at an amazing price. It is going to feel so nice tonight when I once again get to sleep on a mattress. He was emphatic and didn't want to see me leave empty-handed. Thank you for being there for a stranger. This was my Christmas gift to myself and I could not have done it without you working with me. Thank you, Luis! Happy Holidays!”
“Excellent service. Ben was very knowledgeable and answered every question I had and then some! I can’t wait to sleep on my new mattress and get some great rest.”
“Literally a 5/5 stars experience with Mark! He was absolutely attentive and had incredible knowledge about mattresses. He also gave some great advice on the basics of what creates a better sleep environment and how the alignment of my spine could be more well supported. Definitely recommend going to Mark for all of your sleep needs.”
“Shaun and John went above and beyond to help me out with a warranty claim when my old mattress’ coils broke and even helped me on upgrading to a new mattress in the process. The best service you can ask for at this location!”
“This is our second time come into this place knowing that it’s beyond blessed by God.“Able” did an amazing job in getting what we need.We were able to get a king size bedroom set in quality within our budget. He provided great conversation, encouragement, and hospitality.Over all, his costumer service is very helpful. Most importantly, he provided everything with a smile.Lastly Mr. Hilton,From the bottom of my heart as well as my family, we thank you for what your mission, goals, and value. You stand on what the core really means and “THATS A FACT JACK”.May God continue to allow this establishment to flourish though out the standing years. May he bring you more customers to witness a wonderful and peaceful environment of a blessing.”
“Ben is the BEST! He was so helpful! We came to him with a less than simple request and he jumped through hoops to make it happen! We are having are mattress delivered Wednesday! Thanks Ben!”
“Excellent service from John he gave me a quick service best deal in town , professional and lifted by himself my mattress placed in my truck in seconds. I will refer and I will always get my bedding from him! Thanks John”
“Bought a nectar mattress from Chris. Excellent service, he went above and beyond to take us through all our options and choices. Will definitely see him again next time we are in need of a new mattress”
“I had the pleasure of working with Mr. Shaun and Ms. Michelle today at Mattress Firm, and I cannot express enough how exceptional their customer service truly was. From the moment I walked in, I was greeted with warmth, professionalism, and genuine care.
What stood out the most was their willingness to go above and beyond for a situation that wasn’t even the result of their error. They had no obligation to step in, yet they took ownership with such grace, patience, and understanding. They were not only informative, but also reassuring every step of the way. Their attitude was consistently, “Don’t worry about it — we’re going to take care of it,” and those words meant everything.
It’s rare to encounter people who make you feel valued as a customer, and even rarer to find a company that empowers their team to create these kinds of experiences. Because of the kindness, dedication, and exceptional service I received today, I will continue to be a loyal Mattress Firm customer.
I truly hope everyone gets the chance to experience the level of care, integrity, and professionalism that I experienced with Mr. Shaun and Ms. Michelle. They turned a stressful situation into a seamless one, and for that, I am incredibly grateful.”
“Your team today are Awesome and true care concern and heaven sent . Mom is 87 and the bed they sold is is perfect for her ...sleeping like a baby . Thanks so much .”
“What a great experience at the Kirkwood store. Kudos to Mike.
Mike made buying a mattress an absolutely great experience from start to finish. He was knowledgeable, patient, and genuinely focused on helping me find the right mattress—not just making a sale. What really stood out was his knowledge and the extra level of care and service: he personally took the time to tie the new mattress securely on top of my SUV, making sure it was safe and solid before I left.
That kind of effort and attention is rare these days. Mike went above and beyond, and it made the whole process easy and stress-free. If you’re looking for a mattress and want someone honest, helpful, and willing to go the extra mile, ask for Mike. Highly recommend!”
“These people are awesome. Quick to answer any questions you have and have the best recommendations. It’s awesome to be able to try out the online mattress and have someone give you a honest review based on what you need! Would definitely come back for future purchases. Super informative!”
“Ishmael helped me out and was not pressuring me to buy at all. He was very informative. The bed is amazing! Haven't had better sleep in years. I haven't even been using my cpap machine and am feeling rested still. The built in alarm that wakes you up when you aren't in rem is awesome.”
10AM - 8PM
7320 Southwest Fwy, Houston
Mattress Stores
“RG is one of the best sales associates I have ever met, he could sell me anything he is that good, gave me a wonderful discount and deals on my mattress purchase today didn’t even bother looking around, other places, I had to buy from him. He’s so funny and kind and made the whole experience shopping for a mattress fun and easy!”
“Mark at Mattress Firm Tomball was an amazing help!
He was knowledgeable, professional, never pressured me and was very kind. Any time I need to buy a new mattress I will be visiting this store and working with Mark.”
“Fabulous place to be ! Love the selection and prices are very affordable , come see Juan he will be taking care of your furniture needs . He explains and very knowledgeable in the store selection. Very good customer service.
Come see him you be treated as family.”
“I walked in knowing exactly what I wanted the salesman (Steve/Stephen) was filling in at the heights location and was very efficient and polite, I would recommend him highly”
“The furniture here is mostly floor models which were used in other Star stores, so the merchandise is lightly used, and sold as-is (with significant discounts). We got a great deal on a living room set! Sales staff were perfect - no hovering or pressure, but very helpful when we wanted them.”
“The salesman was very knowledgeable and because of that we were able to pick out a mattress! Plus it will be here tomorrow and they will take the old mattress away! Very good service! Thank you!”
“I came in with extreme neck pain, needing better pillows. Kareem could not have been nicer and more helpful. He helped me try many different pillow options and I left with pillows that were wonderful: I went home and had a great nap and night’s sleep. Thank you!”
10AM - 8PM
5885 San Felipe St #600, Houston
Mattress Stores
“I want to give a special shout-out to Melissa for her help today. I called with a concern and she was so empathetic and helpful. Her kindness and genuine care for the customer really stood out to me. Mattress Firm is incredibly lucky to have her on their team.”
“Phu was extremely helpful. I struggled to find a lease and when I needed my mattress most he was there for my first call and had it delivered the same day. Excellent service expierence”
“Marvey provided exceptional service! I provided her with the details related to the mattress that I wanted. She rendered professional and prompt service..She remained engaged from start to finish! I am looking forward to receiving my new mattress on Friday! Thank you again for your prompt assistance Marvey!”
11:30AM - 7:30PM
11051 East Fwy, Houston
Mattress Stores
“I knew what I wanted before I came in, when I walked in Alicia greeted me and took me to the exact item I wanted and got me checked out in no time. Great service.”
9AM - 7PM
4619 Navigation Blvd, Houston
Mattress Stores
“We went to the store not knowing at all what we wanted or even where to begin. Our Sales Associate Heather showed us where to start, which mattresses she recommended and went through the entire process with us. All in all a great experience in the showroom. Can’t wait to get our new bed!!!!”
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“Raul is a person to help me out at store. He is a friendly, nice abs professional gentleman, he check the mattress and pillows, make sure that is I am looking for. Nice experience here! Can’t wait to see my new mattress.”