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February 2024 by Asi Jan
Sandwich bread was dry and the store does not allow getting a cup of water (never heard of such a stingy policy).
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October 2023 by Jared W.
Normally a nice dinner however when I asked Natalie in the Stafford TX. location 40 minutes before closing for a take out order she was irritated and frankly rude. The customer service was surprisingly bad. I cancelled the order because attitude and she was happy about it. We will come back when Natalie is no longer employed or at that location.
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September 2023 by Robert D.
Good salads and sandwiches with a nice atmosphere and good service.
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September 2023 by Ethan P
Excellent location to spend a few hours in-between classes on campus. Staff has always been friendly and welcoming, and rarely do I ever have complaints about them. Sometimes there will be issues, but I have never had an experience ruined.The food is decently-priced but can be expensive, but McAlister's is expensive across its locations. I have never had any issues with the taste or quality of the food as I've always been satisfied by portion sizes and freshness. One complaint I can have is that the bread can be toasted differently every time I come in. I usually get the BLT+A, and one day I will get crunchy, over-toasted bread, and the next flimsy, under-toasted bread. I guess it depends on who's preparing my order in the back.I also do not like how this location does not allow you to order online from the McAlister's app, but will let you use coupons from it. I find it easier to redeem offers and rewards on the app.
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April 2023 by Abbi H.
I go here often and this is the second time they've gotten my order wrong. I made sure to tell her what to remove and she even repeated it to me. next time I'll make sure not to leave without checking if they actually listened.
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April 2023 by Andrew spam
This place doesn’t not honor coupons at all. Filed a complaint with headquarters and the store. As a college student we want to save money instead they rather not honor coupons without any posting on the outside or anywhere visible.
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March 2023 by Nelly Soto
Went to buy a drink and use the restroom 20 min before closing and they wouldn’t allow me to use the restroom I felt racially discriminated as it was still open and people in there. Employees need some training on how to treat customers!
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March 2023 by Cody Brooks
Order, ask for add on menu was overcharged when question and last had an attitude about it was extremely rude when I was trying to be nice about it
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February 2023 by Aaron Rife
Overcharged, many times on items clearly priced on the menu. When questioned about it, the cashier explains she doesn’t know how to honor the correct prices.
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January 2023 by Elle H.
Walked in, ordered and paid at counter w/ modifications. Picked up so quick the wait was short. Maybe I came at a slow time. Sandwich was delicious and fresh. 6 in. managed to make me full which is awesome bc I was starved before. Ate in the rain which added to the ambiance. They have outdoor picnic benches w/ umbrellas.
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October 2022 by Olivia P.
food is good but probably the worst service ever. i come here pretty frequently and the staff seemingly always has issues.
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September 2022 by Yes Yes
Bad through Starship app. My food had spilled coffee all over it (I did not order coffee) and I was missing my fountain drink.
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June 2022 by Mary Sias (Author)
Totally messed up my order.I will support the Sugarland store.
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February 2022 by Brice Gaylor
Staff cares more about hanging out than taking orders. Of the seven people working when I went in none were taking orders. Three stood over a printer trying to figure out how to change receipt paper. One looked at us and saw the line and made a B line for the back to avoid having to take orders. Others were doing their jobs while chit chatting. No problem with having a good day but it looks really bad when three of you are solving a one person problem and one is actively trying to avoid taking orders. I have never seen a place so unconcerned with their line or lunch rush.
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February 2022 by Oliver B.
Meh tasting chain of a restaurant. Good location for UH students and surrounding community for a quick bite. UH community have the option for robot delivery. No parking as this sits on campus. Decent salads, but a little too expensive for rabbit food. Nice alternative to the many fast food chains near by.
